The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Ver mais
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Leia as opiniões dos outros
We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We follow... Ver mais
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I disputed an incorrect invoice on 25th June, both by email and via the mycentrick portal. I have been chasing a reply almost weekly. Despite no acknowledgment or response for over three months, I hav... Ver mais
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I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Ver mais
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Informações sobre a empresa
Sobre Centrick
Escrito pela empresa
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Informações de contacto
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Reino Unido
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
Bom
4 mil opiniões
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Respondeu a 100% das suas opiniões negativas
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Rogue Company
Customer Ref: PLC - 003 - 003A
Incompetent and bullying company, threatening an 80 year old female pensioner, sending threatening bailiffs letters, when she doesn't owe anything.
They previously claimed they had not recieved a cheque, which when we checked with the bank we proved they had already cashed it.
Despicable who should be closed down for illegal practises.
Being charged for hedge cutting, which there isn't any.
Maintenance of street lighting, which there isn't any.
Weeding, which they hardly ever do, and they just pull them out, leaving the roots in, instead of digging them out.
Checking the estate for any damage.
We have loose slabs that are a trip hazard.
I'm here all the time, and watch them. They never go around checking the estate.
Never return emails or phonecalls.
Disgraceful communication.
They dont want to engage with customers, apart from sending them threatening letters.
Have made a complaint to the Property Ombudsman for them to be investigated.
Will also be contacting my MP.
Not surprised they have so many 1 star negatives reviews.
If your buying a new build property make sure this company isn't the maintanance company.
26 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Nicholas,
We are very sorry to read your review and the serious concerns you have raised. This is not the standard of service we aim to provide, and we take comments of this nature extremely seriously.
We strongly refute any suggestion of inappropriate or bullying behaviour. However, we are concerned to hear that our correspondence has caused distress, particularly in relation to an elderly resident, and we will review this as a priority.
We would welcome the opportunity to investigate the points you’ve raised. We have not been able to identify this case from the information provided, and we would encourage you to contact us directly so we can carry out a full review and address these matters as quickly as possible.
We note that you have referred the matter to the Property Ombudsman and respect your right to do so. We will fully cooperate with any independent investigation.
Please contact our team at customerservice@centrick.co.uk quoting your property address so we can resolve this for you.
Kind regards,
Centrick
Me and my family have had a great…
Me and my family have had a great experience at The Saxons over the last two years. Clean and professional. Love the events and community of people we have met here. Charlotte and team have gone above and beyond for us
1 de janeiro de 2026
Opinião espontânea
Resposta da Centrick
Hi Bhawani,
Thank you for such a lovely review and for being part of The Saxons community over the past two years!
We’re thrilled to hear that you and your family have enjoyed your experience, from the clean and professional environment to the events and connections made along the way.
Charlotte and the team will be so pleased to know their efforts have made a difference. We truly appreciate your continued support!
Kind regards,
Centrick
Saf was great help and keen to help…
Saf was great help and keen to help where needed
25 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Matt,
Thank you so much for your kind words! We’re delighted to hear that Saf was such a great help - we’ll be sure to pass on your feedback. The team is always here to support, and it’s wonderful to know that came through in your experience.
Kind regards,
Centrick
Avoid at all costs
Avoid at all costs. Provide little to no services and in the middle of a dispute over charges they escalate repayments using predatory and threatening CDER company. Do not respond to emails. Complaints email doesn’t work. Shameful practices are commonplace here. They have been reported to the Property Ombudsman.
24 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi tanyarm,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced regarding your concerns, communication, and the handling of your account query.
We understand how important it is for customers to receive clear information and feel supported, particularly where charges are disputed and there is an ongoing complaint. We are sorry that you feel this has not been your experience.
We would like the opportunity to review this matter further and ensure your concerns are investigated by the relevant teams. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can look into this and provide support.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Unlawful fees and subsequent threats of forfeiture and debt recovery
This is yet again a repeat of a prior complaint of unlawful tenancy fees which Centrick have previously acknowledged were raised in error.
Centrick have sought to unlawfully charge me hundreds of pounds by way management and inspections fees which they are not entitled to recover under the terms of my lease. Further, they have failed despite request to provide any evidence of such assessments or surveys ever having taken place.
In January 2025, Centrick finally conceded that they were not entitled to recover such costs and they were removed.
However, I have since encountered the same issue again, with further unverified charge of £120 being levied, with two subsequent late payment letters (with associated charges) and now a threat of debt recovery.
I am being ignored by Centrick.
For anyone considering, avoid this company.
24 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Harry,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised regarding charges applied to your account and the communication you have experienced while trying to resolve this matter.
We understand how important it is for customers to receive clear explanations and supporting information regarding any charges, particularly where there has been a previous query or dispute. We appreciate that receiving further correspondence while awaiting clarification can be frustrating.
We would like the opportunity to review this matter fully and ensure it is looked into by the appropriate team. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Very poor management of the block that…
Very poor management of the block that I've lived in for 12 years. The accounts department don't seem to be very good with figures at all. Huge price increase this year of 34% which is apparently due to no reserve fund left at all. Continual main door/intercom issues. Lack of response on the portal. Overall poor communication via the portal and phone. They've only been maintaining for 4 years and look at the shambles they've made of it. They seem to have forgotten they work on our behalf not the other way round. Ombudsman enquiry needed.
1 de maio de 2026
Opinião espontânea
Resposta da Centrick
Hi Lizz,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised regarding your experience with the management of your building, including communication, service charge queries, and ongoing maintenance matters.
We understand how important it is for residents to receive clear information regarding charges, planned works, and building management, and we appreciate the frustration caused when responses or resolutions do not happen as expected.
We would like the opportunity to review the concerns you have raised and ensure they are looked into by the relevant teams. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
This whole company are a complete joke
This whole company are a complete joke. They ignore emails, they ignore payments that have been made and then send you threatening letters because they can’t be bothered to do their jobs. They are time wasters and money grabbers. Let’s not ignore the fact there is a cost of living crisis and they still can’t use their one brain cell to effectively do their jobs.
Absolute disgrace and if I don’t receive a reply to my complaint I will be getting the ombudsman involved.
23 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Ria,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced and the concerns you have raised regarding payments, communication, and your complaint.
We understand how important it is for queries and payments to be handled accurately and for customers to receive timely responses, particularly where there is a dispute or ongoing complaint. We are sorry that your experience has not met the standard of service you expected.
We would like the opportunity to review this further and ensure your concerns are looked into by the appropriate team. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Absolute nightmare – Centrick is putting my property sale at risk of collapsing
I am extremely frustrated and disappointed with Centrick’s property management team. I am in the final stages of selling my apartment, and the buyer has already signed the contracts. However, the entire sale is now on the verge of collapsing solely due to Centrick's shocking lack of professionalism.They are completely ignoring my emails. When I call their customer service, the agents only tell me "they are sorry" but offer absolutely no solutions.The most unacceptable part is that the crucial FRAEW (Fire Risk Assessment of External Walls) document for my building was already completed back in February 2026. Despite this, the Building Safety Team is actively refusing to provide it to me or my solicitor.There is zero communication, zero accountability, and their delays are causing immense stress and financial risk. I could never have imagined that a professional company could be so incredibly unprofessional and negligent. It is going on for months.
23 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Fabian,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and stress this situation has caused, particularly at such an important stage of your property sale.
We understand how important it is to receive timely updates and documentation when a sale is progressing, and we appreciate the impact delays can have on all parties involved. We are sorry to hear that you have felt unable to get the support and communication you expected.
We would like the opportunity to look into this further and ensure your concerns are reviewed by the appropriate team. Please could you send your property details and any relevant information, including details of your request for the FRAEW document, to customerservice@centrick.co.uk so we can investigate and assist further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Absolutely appalling.
Absolutely appalling.
I am being threatened with debt collectors due to "no contact being made" regarding a disputed charge. I have made contact for the past 18 months about this issue, and i was told 12 months ago that it was resolved and the fees were wiped. This didn't happen. I have opened multiple tickets on the portal, submitted more than one official complaint, and made many phone calls.
I have spent the last 10 days via email and phone to try to contact first the credit control team, and then an operations manager. I have still not spoken to one of them, despite multiple efforts and promised call backs. All emails were ignored. There is an open complaint going on for 2 months, which was acknowledged as submitted, and then never responded to.
The last time I rang to try and speak to them again, Keila the receptionist was both incredibly rude and sarcastic to me, showing zero empathy on the matter. After expressing my concerns once more and the fact I have tried so long and had no call back and need it as a matter of urgency she said to me " Well, you see, people do have these things called schedules", when I then called her out on her attitude towards me she terminated the call.
The issue is ongoing.
UPDATE:
This review was responded to immediately the following morning with the response as seen below. I immediately replied to the email given as asked with details as requested. It is now a further 24 hours with no contact, reply, phonecall. Seems like a generic copy past reply , only to ignore again me if done what i was asked.
UPDATE 3/7/26
It is now 3/6/26, still no reply from centrick via any means. No callbacks, no email. nothing.
UPDATE 30/7/26
No reply ever received from emailing as per below reponse.
My account was reffered to debt collection and my access to the centric portal as a whole has been blocked due to this. Meaning I can no longer access previous requests and messages, raise issues, pay any other requeated charges which are not disputed or contact centric via message.
Ive never had any call back or reply email to ANY correspodance on this issue.
I rang this morning and was told there is only one person I can speak to to unblock the account. This is the same person ive triede to speak to for the past 6 weeks.
23 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi NicholasClarkeMedia,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and upset caused by this ongoing matter and the difficulties you have experienced trying to get a resolution.
We understand how concerning it is to receive further correspondence regarding a charge you believe has already been disputed, particularly where you feel you have made repeated attempts to communicate and seek clarification. We also appreciate your concerns regarding the communication you have received and the importance of every interaction being handled professionally and respectfully.
We would like the opportunity to review this fully and ensure the relevant teams are aware of your concerns. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate this further and support with progressing your query.
Thank you for bringing this to our attention.
Kind regards,
Centrick
A big thank you to saf at liberty…
A big thank you to saf at liberty place. Saf 8s always welcoming and friendly.
Thank you
Patrick
23 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Patrick,
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that Saf continues to provide such a welcoming and friendly experience at Liberty Place. Creating a positive environment for residents is something we truly value, and it is wonderful to know that Saf’s approach has made such a great impression.
We will be sure to share your kind words with Saf - he will be pleased to receive your recognition.
Thank you again for your feedback and support.
Kind regards,
Centrick
Shout out to Charlotte at the Saxons
Shout out to Charlotte at the Saxons. Great experience everything I visit site. Her passion strives through.
23 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi John,
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that you have had such a positive experience when visiting The Saxons and that Charlotte has made such a great impression. Her passion, dedication, and commitment to creating a welcoming environment for residents and visitors is something we truly value.
We will be sure to share your kind words with Charlotte - we know she will really appreciate the recognition.
Thank you again for your feedback and support.
Kind regards,
Centrick
5 Star
Haider responded quickly to help sort me a new key fob in a timely way to help me get access to my flat again. Thank you
22 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Sophie,
Thank you for leaving your feedback.
We are pleased to hear that Haider was able to respond quickly and support you with arranging a new key fob, helping you regain access to your flat in a timely manner.
Providing efficient and helpful support when residents need it most is something we always aim for, and we will be sure to share your thanks with Haider.
Kind regards,
Centrick
Manager Saf at liberty place is very…
Manager Saf at liberty place is very hard working. Always very welcoming and helpful with anything that might need doing.
22 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Olly,
Thank you for taking the time to leave such a positive review.
We are thrilled to hear your feedback about Saf at Liberty Place. It is wonderful to know that his hard work, welcoming approach, and willingness to help have made such a positive impression.
We will be sure to share your recognition with Saf - thank you again for your kind words.
Kind regards,
Centrick
Liberty place is a lovely place to live…
Liberty place is a lovely place to live and saff manages the building outstandingly
22 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Karl,
Thank you for your kind feedback.
We are delighted to hear that you enjoy living at Liberty Place and that Saf has been doing such an outstanding job managing the building. Creating a welcoming and well-supported community for residents is extremely important to us.
We will make sure your lovely comments are shared with Saf and the wider team.
Kind regards,
Centrick
Saf at liberty place is very kind to…
Saf at liberty place is very kind to all the residents this includes sorting out any issues . He keeps everyone updated with events and always greets you with a smile .
22 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Abiodun,
Thank you for your wonderful review.
It is fantastic to hear that Saf continues to provide such a welcoming and helpful experience for residents at Liberty Place. We are pleased to know that he keeps everyone informed, supports with any issues, and creates such a positive atmosphere.
We will be sure to pass your kind comments on to Saf - we know he will really appreciate the recognition.
Kind regards,
Centrick
Saf at liberty place is an awesome chap…
Saf at liberty place is an awesome chap always willing to help.
22 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Naf,
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that Saf has been so helpful and approachable at Liberty Place. Providing a friendly and supportive service to residents is something we really value, and we will be sure to share your kind words with Saf.
Thank you again for your lovely feedback.
Kind regards,
Centrick
Superb experience at The Saxons
Superb experience at The Saxons especially with Charlotte and the team here since day one. Highly recommended!
19 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Ratchaphol,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you have had such a positive experience at The Saxons and that Charlotte and the team have made such a great impression from day one.
Creating a welcoming and supportive environment for our residents is something we really value, and it is fantastic to hear that the team has helped make your experience such a positive one.
We will be sure to share your kind feedback with Charlotte and the wider team - they will be thrilled to receive your recognition.
Thank you again for your recommendation and for being part of The Saxons community.
Kind regards,
Centrick
Charlotte at The Saxons
Charlotte the property manager has been exceptionally patient , kind and helpful from the time I moved into the Saxons. She is attentive and makes it her personal agenda to make sure that every resident has the best experience possible.
Other than the friendly , knowledgeable and helpful staff I like the location. It is close to the city centre, and the bus station making many things within reach.
19 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Kamara,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience at The Saxons and that Charlotte has made such a positive impact during your time living there. It is fantastic to hear that she has been patient, kind, and helpful, while always going above and beyond to support residents and create a welcoming environment.
We are also pleased to hear that you enjoy the location and the support provided by the wider team. Creating a positive resident experience is something we are passionate about, and feedback like this means a great deal.
We will be sure to share your kind words with Charlotte and the team - we know they will really appreciate your recognition.
Thank you again for your feedback and for being part of The Saxons community.
Kind regards,
Centrick
OUTSTANDING SERVICE
I am writing to express my sincere appreciation for the exceptional service I received from your staff member, Amin Nazir.
Recently, I received a statement for my apartment service charges that included items marked as “balancing figures,” which I could not understand. As a result, I withheld payment. This led to a rather threatening letter from your credit control department.
I visited your offices in Birmingham and had the pleasure of meeting Amin Nazir. Although he does not work in the credit control department, he immediately made me feel welcome, asked me to take a seat, and personally went to speak with the credit control team on my behalf. He then returned and clearly explained the balancing figures in a patient and professional manner.
Once I understood the position, I paid the full outstanding amount by online transfer the same day.
Amin’s helpful, courteous, and proactive approach turned what could have been a very negative experience into a positive one. At 76 years old and with many years in business, I have dealt with countless organisations and staff. I can say without hesitation that Amin demonstrated genuine leadership qualities and outstanding customer service. He is truly a “jewel in the crown” for Centrick, and you should be very proud to have him as part of your team. I would happily employ someone of his calibre as a CEO.
Thank you again for having such a dedicated and capable member of staff. I hope this feedback reaches his managers so that his efforts are properly recognised.
Yours sincerely,
Mr C.Shah (Director)
SAPRI LTD.
17 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Mr Shah,
Thank you so much for taking the time to share such thoughtful and detailed feedback.
We are delighted to hear about your experience with Amin and the support he provided during your visit. It is wonderful to know that he took the time to understand your concerns, offer reassurance, and help clarify the information around your service charge statement in such a professional and approachable way.
Providing a helpful and positive experience is extremely important to us, and Amin’s willingness to go above and beyond — even outside of his usual department — is a fantastic example of the service and teamwork we aim to deliver.
We will be sure to share your kind words with Amin and his manager. Recognition like this means a great deal and we know Amin will be incredibly proud to hear your feedback.
Thank you again for your lovely comments and for taking the time to recognise Amin’s efforts.
Kind regards,
Centrick
Victoria Point
I live in Victoria Point in Ashford and can’t say enough about how amazing our building manager Hayley has been since day one!
I’ve lived here for over 3 years now and Hayley has always been incredibly kind, helpful and professional in every aspect of her work, always going above and beyond to keep the building in good condition and the residents within happy and safe.
I know without a doubt that I can always rely on her for any issues I experience within the building no matter how big or small. I seriously can’t thank Hayley enough for making living here so worthwhile.
17 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Cici,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience at Victoria Point and the positive impact Hayley has had during your time living there. It is fantastic to hear that she has consistently been kind, professional, and supportive, while going above and beyond to help create a safe and welcoming environment for residents.
We know how much of a difference a dedicated building manager can make, and we are incredibly proud to have Hayley as part of the team. We will be sure to share your lovely feedback with her — we are sure it will mean a great deal.
Thank you again for your kind words and for recognising Hayley’s hard work.
Kind regards,
Centrick
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