Cow&Gate UK Opiniões 634

Resposta da Cow&Gate UK

12/03/2026

Hi Jack,

We’re really sorry to read about your experience and to hear that your daughter has been unwell. We can understand how worrying this must have been for you as a parent.

Our formulas go through very strict quality and safety checks, so it’s concerning to hear about the smell you described. This is certainly something we would like to look into further for you.

If you’re happy to, please contact our Cow & Gate Careline team so we can gather a few more details, including the batch information from the pack. You can reach them here:
https://www.cgbabyclub.co.uk/our-careline.html

Your baby’s safety and wellbeing are extremely important to us, and our team will be very happy to support you. ❤️

Team Cow & Gate ❤️

Resposta da Cow&Gate UK

12/02/2026

Thank you so much for your lovely review ❤️

We’re so pleased to hear our team was able to support you and answer all your questions. That truly means a lot to us.

Resposta da Cow&Gate UK

5/11/2025

Hello Jamie,

I'm so sorry to hear that you have had a negative experience with our brand. This is not how we want our customers to feel, and we apologise that satisfactory guidance was not provided. We would love the chance to rectify this for you, so if possible, could you please reach out to us via DM on our social media accounts so we can contact you directly?

Thank you and apologies again,
Alicia - The Cow & Gate Team ❤

Resposta da Cow&Gate UK

23/09/2025

Hi Courteney,

Thank you so much for your lovely review. We’re so pleased we could help and get a Cow & Gate cow sent out for your little one. We hope it brings lots of smiles and cuddles.

Best wishes,
Cédrine, Cow & Gate UK ❤️

Resposta da Cow&Gate UK

23/09/2025

Hi Emma,

Thank you so much for taking the time to share your kind words. We’re delighted to hear that Begonia was able to give you the advice and reassurance you needed for travelling with your little one. We’ll be sure to pass your lovely feedback on to her, it will mean a lot. Wishing you and your baby a smooth and happy trip!

Best wishes,
Cédrine, Cow & Gate UK ❤️

Resposta da Cow&Gate UK

19/08/2025

Hi Marc,

I’m really sorry to hear about your little one’s experience with our Anti-Reflux & Regurgitation formula. That sounds very worrying, and we hope your baby is doing okay.

We’d like to look into this with our quality team. If you’re able, please share:

Product name and pack size

Best-before date and batch code

Where and when it was purchased

Any photos you have of the pack

For your baby’s wellbeing, we’d also recommend speaking with your healthcare professional. If you’d like, I can arrange for one of our midwives to get in touch as well.

Please reply to our private message on Trustpilot (or DM us) with the details above, and we’ll follow up right away.

Kind regards,
Cédrine, Cow & Gate ❤️

Resposta da Cow&Gate UK

19/08/2025

Hi Naqeeb, thank you for the 5 stars review!
We’re so glad Begonia helped make the difference between Stage 3 and Stage 4 clear. I’ll be sure to pass on your kind words. If there’s anything else you need, just let us know.

Kind regards,
Cédrine, Cow & Gate ❤️

Resposta da Cow&Gate UK

3/07/2025

Hiya, Thank you so much for your kind words! 💚 We're so glad to hear you found the support helpful. If there's anything else you need in the future, we're always here for you. Thanks again for taking the time to leave a review!

Best wishes,
Prash from team Cow & Gate

Resposta da Cow&Gate UK

16/06/2025

Hi Myesha, We're really sorry to hear about your experience – that must have been very concerning, and we truly understand how upsetting it must have been.

We’d really like to look into this further with you. Could you please DM us via Messenger or WhatsApp? Our Careline team is here to support you and pass your case to our Quality Team for investigation.

https://www.cgbabyclub.co.uk/our-careline.html

Thank you again for reaching out we’re here to help. 💛

Best,
Prash from team Cow&Gate

Resposta da Cow&Gate UK

24/05/2025

Thank you so much for your lovely feedback! We're really glad to hear that Begonia was able to support you — we’ll be sure to pass your kind words along to her. If you need anything else, we’re always here to help 😊

Best,
Prash from team Cow&Gate

Resposta da Cow&Gate UK

21/05/2025

Thank you Sarah, for your lovely feedback! We're thrilled to hear that Blanka was able to help you quickly and clearly while you were away. We'll make sure she sees your kind words!

Wishing you and your little one all the best on your travels ✈️😊


Best Wishes,
Prash from team Aptamil

Resposta da Cow&Gate UK

21/05/2025

Hi Holmes,

Thank you so much for your kind message! We're so pleased to hear that you had a positive experience and Khadija will be especially thrilled to know her support made a difference.

If there’s anything else we can do, we’re always here to help. 😊

Best wishes,
Prash from team Cow & Gate UK

Resposta da Cow&Gate UK

8/05/2025

Hi Chloe,

Thank you so much for your lovely review! We’re thrilled to hear you had a great experience with our team, and we’ll be sure to pass on your kind words to Begonia. Wishing you and your little boy all the best! 💛

Best,
Prash with Cow & Gate Team

Resposta da Cow&Gate UK

6/05/2025

Hi there,

Thank you so much for your kind review! We’re really happy to hear that Blanka was able to assist you quickly and clearly. If you have any more questions in the future, don’t hesitate to get in touch!

Best wishes,
Cédrine and Team Cow & Gate

Resposta da Cow&Gate UK

27/04/2025

Hi Georgia,

Thank you so much for sharing your experience with us! We’re truly delighted to hear that you received clear and helpful support, and that the anti-reflux formula is making a positive difference for your little one. Every baby’s journey is unique, and we’re proud to be by your side through these important early stages.

If you ever have any more questions or need further advice, our team is always here for you. Your little one’s comfort and your peace of mind mean the world to us.

Wishing you and your baby continued health and happiness,
Khadija with Cow&Gate Team

Resposta da Cow&Gate UK

14/04/2025

Thank you so much for taking the time to share your kind feedback! 💛 We're really glad to hear that Cow & Gate Comfort has been working well for your little one, and that Leanne was able to support you during your travels. We'll be sure to pass on your lovely words to her and the team. Wishing you and your family all the best – and safe travels! 😊

Best Wishes,
Prash with team Cow&Gate

Resposta da Cow&Gate UK

27/03/2025

Hello there,

Thank you so much for taking the time to leave us a 5‑star review, we’re thrilled to hear that Blanka was able to answer your questions clearly and supportively. I’m sorry the chat box felt a little small; we’ll certainly share your feedback with our team as we work to improve the experience for everyone.

If you ever need anything else, please don’t hesitate to reach out. We’re always here to help.

Warm wishes,
Cedrine and Team Cow & Gate

Resposta da Cow&Gate UK

13/03/2025

Hi Debbie,

Thank you for sharing your positive experience with us! We're thrilled to hear that you received a speedy and detailed response to your query, along with additional useful information. Your feedback is greatly appreciated, and we're glad to know that you wouldn't hesitate to use our service again. If you have any more questions or need further assistance, please feel free to reach out.

Best regards,
Suren and The Cow & Gate Team

Resposta da Cow&Gate UK

13/03/2025

Hi Mrs. Billett,

Thank you for your lovely review and for sharing your experience with us! We're delighted to hear that Blanka was able to assist you promptly and answer all your questions. Your feedback means a lot to us, and we're always here to help. If you need any further assistance, please don't hesitate to reach out.

Best regards,
Suren and The Cow & Gate Team