Still waiting for an urgent order... Ordered as cannot get the anti reflux anywhere with speedy delivery as my baby is bad without it. Only seem to get a response when a review is made. Customer serv... Ver mais
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Leia as opiniões dos outros
I order HiPP Comfort on subscription - delivered every month on time. The subscription service is easy to use, you can pause and restart the deliveries as and when you want by simply logging in.
A empresa respondeu
Hipp has been the best thing for my baby since I started using it, my baby loves it, no stomach upset . No problem with this product at all. I order directly from them and is shipped out and u get it... Ver mais
A empresa respondeu
Decent formula and not the most expensive one out there either. Subscription means baby is sorted for the month, no emergency runs to the shop which is perfect for us as we're both super forgetful. No... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We’ve been caring for babies for over 125 years. HiPP is a family-run baby milk, food, and care business dedicated to nurturing a brighter, sustainable future for our children and our planet. Since 1899, HiPP has focused every day on bringing peace of mind to parents, helping them make confident choices for their babies through advice, quality products, and a commitment to do the best for nature. Our Customer Service hours are Mon-Fri, 9:00-17:00
Informações de contacto
HiPP UK Ltd., The Annexe, Hurst Grove, Sandford Lane, Hurst, Reading, Berkshire, RG10 0SQ, Reino Unido
- 0800 2984477
- hello@hipp.co.uk
- www.hipp.co.uk
4,5
Excelente
449 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Still waiting for an urgent order...
Still waiting for an urgent order...
Ordered as cannot get the anti reflux anywhere with speedy delivery as my baby is bad without it. Only seem to get a response when a review is made. Customer service haven't helped at all and order saying not been recieved at the delivery depot and has been saying this for a few days. Need this sorting ASAP as just paid £62 for the formula and have had to put the baby on different formula whilst waiting which has taken a bad effect on him. Not happy at all!
16 de maio de 2026
Opinião espontânea
Resposta da HiPP Organic
Good morning Kirstie
We are very sorry to learn of your experiences and will pass your comments to the Customer Care Team for our online shop to look into this further and who will be in touch with you directly.
Best wishes
Jan from the HiPP Organic UK Team
Hipp has been the best thing for my…
Hipp has been the best thing for my baby since I started using it, my baby loves it, no stomach upset . No problem with this product at all. I order directly from them and is shipped out and u get it next day or 2.
8 de maio de 2026
Resposta da HiPP Organic
Good morning
Thank you for taking the time to leave this review and from which we are so pleased to hear how settled your baby is, and how easy it has been for you to order directly from us.
Best wishes
Jan from the HiPP Organic UK Team
My grandaughter look well and is very…
My grandaughter look well and is very active and healthy. She eats very well even though drink milk as well. She is very active and clever.
29 de abril de 2026
Resposta da HiPP Organic
Good morning Gemma
It sounds like your granddaughter is thriving which is great to hear and thank you sharing and leaving this review.
Best wishes
Jan from the HiPP Organic UK Team
Wishing your more growth and sucessI have been buying Hipp production for…
I have been buying Hipp production for more than half a year. It is really good. My child loves it. And it is helpful, especially she is ill as she can eat it with pleasure.
But I wish Hipp had a bigger variety of products as their branch from Germany has.
29 de abril de 2026
Resposta da HiPP Organic
Good morning Irina
Thank you for taking the time to leave such a lovely review and we are so pleased that your daughter is enjoying our products.
We are always looking to grow our range here in the UK and we are working hard to do so.
Thank you once again for your feedback
Best wishes
Jan from the HiPP Organic UK Team
Resposta da HiPP Organic
Good morning Nicole
We are so pleased to know that our HiPP products have helped with your daughter's silent reflux.
Thank you so much for taking the time to provide your feedback and leave this review.
Best wishes
Jan from the HiPP Organic UK Team
Urgent: Unauthorized Order and Security Concern
Unauthorized transaction. I received 6 cans of milk powder that I never ordered. Poor system management and serious concerns regarding personal data privacy.
1 de maio de 2026
Resposta da HiPP Organic
Good morning Serena
We are sorry to learn of your experiences and thank you for your feedback. We have requested our Customer Care Team for our online shop investigate this further and who will then respond directly to you via email.
We can confirm that there were no security breaches but this was due to you signing up for a subscription on your initial order and hence this was your next months subscription.
Best wishes
Jan from the HiPP Organic UK Team
Happy
Never had any issues. Great company, great formula. Customer service was also 10/10 when I had a damaged tub arrive and got sent a new one the next day.
26 de abril de 2026
Resposta da HiPP Organic
Good morning Megan
Thank you so much for taking the time to leave such a lovely review, and we are delighted that you are so pleased with our service.
Thank you once again.
Best wishes
Jan from the HiPP Organic UK Team
I order HiPP Comfort on subscription
I order HiPP Comfort on subscription - delivered every month on time. The subscription service is easy to use, you can pause and restart the deliveries as and when you want by simply logging in.
2 de abril de 2026
Resposta da HiPP Organic
Good morning Rory
We are delighted to know that our Subscribe & Save is working so well for you and helping to make life that little bit easier!
Thank you for taking the time out to leave this review, it is really appreciated.
Best wishes
Jan from the HiPP Organic UK Team
Fast delivery.Good quality product.
15 de abril de 2026
Resposta da HiPP Organic
Good morning Svetlana
Thank you for your feedback and we are so pleased that you are satisfied with the quality of our products and the speed of your recent delivery.
Thank you for leaving this review.
Best wishes
Jan from the HiPP Organic UK Team
Resposta da HiPP Organic
Good morning Bolade
We are pleased that you have received your delivery quickly and thank you for leaving us this review.
Best wishes
Jan from the HiPP Organic UK Team
Easy to use Web page and ordering
Easy to use Web page and ordering. Found what I wanted straight away.
Full delivery tracking was sent and quick delivery.
All in all .....perfect !
15 de abril de 2026
Resposta da HiPP Organic
Good morning Kristen
We are delighted that you have found it so easy to order from our webshop and how satisfied you have been with the delivery service.
We do really appreciate the time you have taken to leave this review - thank you.
Best wishes
Jan from the HiPP Organic UK Team
I didn’t get my order and I tried…
I didn’t get my order and I tried contacting you but no response
15 de abril de 2026
Resposta da HiPP Organic
Good afternoon,
We are sorry to learn you have had a problem with your order. We will report this to our Customer Care Team for our online shop so that they can look into this for you and get back to you.
Best wishes
Jan from the HiPP Organic UK Team
Always a positive experience ordering…
Always a positive experience ordering from HIPP ORGANIC, great food and great service
14 de abril de 2026
Resposta da HiPP Organic
Good morning Michelle
It is great to hear how pleased you are with our food and the service you experience when ordering from us.
Thank you for taking the time out to leave this review.
Best wishes
Jan from the HiPP Organic UK Team
Love HiPP products
Love HiPP products. We used the formula with my first and now with my second.
Setting up formula subscription was super easy and makes things easier knowing it will arrive at the door step every 4 weeks. It’s really easy to skip or pause the subscription too.
7 de abril de 2026
Resposta da HiPP Organic
Good afternoon Hannah
It is so lovely to hear how convenient our subscription service has been for you and your family, and which hopefully gives you one less thing to think about!
We really do appreciate the time you have taken to leave your review.
Best wishes
Jan from the HiPP Organic UK Team
Resposta da HiPP Organic
Good morning Nikolina
Thank you for taking the time to leave your review, this is really appreciated.
Best wishes
Jan from the HiPP Organic UK Team
HIPP great DPD not
HIPP did amazing nice and smooth to order from them, DPD on other hand was shocking i was meant to get it the next day (Friday) but ended up getting on Tuesday and my sister had to go and extra milk from shop as my little needed it has she had none I rang DPD up and they didn’t care that it was my child’s way of eating so if I was HIPP I wouldn't use DPD in my opinion
9 de abril de 2026
Resposta da HiPP Organic
Good morning Zoe
We are sorry to learn of your experiences, but thank you for leaving your review and bringing this to our attention so that we can look into this further.
Best wishes
Jan from the HiPP Organic UK Team
First time of ordering and was amazed…
First time of ordering and was amazed how good and quickly the items were delivered. Would recommend ordering online as it was so easy.
7 de abril de 2026
Resposta da HiPP Organic
Good morning Tracy
We are so pleased you have had a great experience ordering online and we really appreciate you taking the time to this this lovely review.
Best wishes
Jan from the HiPP Organic UK Team
Resposta da HiPP Organic
Good morning Jayne
Thank you for leaving this review and we are delighted that your order arrived safely.
Best wishes
Jan from the HiPP Organic UK Team
Resposta da HiPP Organic
Good morning Regis
We are so pleased that your products have arrived and you were satisfied with our service.
Thank you so much for taking the time to leave this review.
Best wishes
Jan from the HiPP Organic UK Team
Delayed delivery and unresponsive support
I’m very disappointed with my experience with HiPP. I paid for express delivery, but nearly a week later, my order still hasn’t arrived.
The tracking hasn’t changed and shows the parcel stuck at the courier depot since last week.
I tried contacting customer service, but received no response and no help. This level of service is really frustrating.
13 de abril de 2026
Opinião espontânea
Resposta da HiPP Organic
Good morning Sarah
We are very sorry to learn of your experiences and disappointment and will be taking this further with the Customer Care Team for our online shop and ask them to look into this and to contact you directly.
Best wishes
Jan from the HiPP Organic UK Team
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