Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Ver mais
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Leia as opiniões dos outros
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Ver mais
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After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Ver mais
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Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely man... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informações de contacto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canadá
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The associate that served me was…
The associate that served me was friendly and got my order quickly. No issues.
2 de junho de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience! We're glad to hear that our team provided friendly service and that your order was ready for pick up quickly. Happy grilling! 🔥🔥🔥
Excellent experience purchasing my new…
Excellent experience purchasing my new grill. The delivery was fast, and the delivery team was professional and kind. When we realized an item was missing, the service department was quick to resolve the issue and shipped it separately immediately. Highly recommended.
31 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Tomer! We’re glad you’re enjoying your new Napoleon BBQ and that our delivery team took good care of you. While we missed one package of accessories on the initial delivery, we’re happy we could get it shipped out right away. We appreciate your recommendation, and happy grilling! 🔥🔥🔥
Thanks for great service!
5 de junho de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, James! We're so glad to hear that you received your Rowenta parts safely, so you can get back to the fun of vacuuming 😉
We're here to assist when you need any other parts.
Easy and friendly
27 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, JF! We're glad that we had the part in stock for your smoker, and our team provided friendly service and quick shipping as well. Happy grilling! 🔥🔥🔥
I was hesitant to drive to Hamilton for…
I was hesitant to drive to Hamilton for the purchase of my BBQ, Laura provided information that I hadn't thought about and acted more like a consultant than high pressured sales person- she answered all questions immediately as I purchased via email , no waiting a day or two for response when I arrived Drew took me through the process and also spent time educating me around smoked meat and what is needed- store staff was welcoming and polite- the experience out of 10 was easily a 12- i would highly recommend and have shared my story with a number of friends snd colleagues- the customer focus and service is worth the drive- Thank you!
28 de maio de 2026
Availability of parts as well as quick…
Availability of parts as well as quick reliable delivery
20 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, James! We're glad we had the replacement parts you needed to get your Broil King back in service, and they were shipped out quickly. Happy grilling!
Amazing service
Amazing service, had a problem with order and response right away! Very helpful 👌
27 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Tamra! We’re glad we could sort everything out quickly and get you taken care of. We appreciate the 5-star review and hope you enjoy your new Broil King pellet grill. Happy grilling! 🔥🔥🔥
Fantastic service
Fantastic service, Laura went over and above to recommend and guide me through options for my electric fireplace. Definitely visiting again.
27 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Mohamed! We’re so glad Laura could help you explore the options and find the right electric fireplace for your home. We appreciate your kind words and look forward to welcoming you back again. Stay cozy! 🔥
Weber is the problem
I don’t have an issue with you guys everything went well with the delivery its the product itself. The Weber searwood 600XL is junk I’m going back and forth with weber they don’t know what is causing the issue it won’t heat up and stay at the set temp
26 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for your review, Brent, and for your kind comments about your experience with us and the delivery process. We're sorry to hear you're having trouble with your Weber Searwood 600XL.
We don't have a record that you contacted us about this issue, but we'd be happy to help troubleshoot. There are several factors that can affect temperature performance, including the type and condition of the pellets being used.
Please reach out to us and we can work through some troubleshooting steps with you to help identify the cause.
Part was ready when stated (and was the…
Part was ready when stated (and was the correct part). Previously had them fix our Dyson. Always easy to deal with.
26 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Alex! We’re glad we had the right Dyson part ready when promised and that everything went smoothly. It means a lot that you’ve trusted us more than once, and we appreciate your continued support. Thanks again for the 5 stars! 😊
Very knowledgeable and professional
25 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Saied! We're happy to hear that you had a great shopping experience, and our team helped you find the parts to get your Napoleon BBQ ready for the season. Happy grilling! 🔥🔥🔥
Great delivery and after sales service…
Great delivery and after sales service experience.
22 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Andrew! We're pleased that you had a great experience with our team and that your new Patioflame was delivered safely. We hope you're enjoying lots of cozy evenings around the fire! 🔥
Excellent customer service…
Phone calls and follow up to make sure I was ordering the right items. Excellent customer service.
21 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Lois! We always do our best to make sure customers have the right parts to fix their BBQs, as we know finding parts for older models can be tricky. We're glad to hear that Gary and the team got you sorted so you can get back to enjoying your Napoleon BBQ. Happy grilling! 🔥🔥🔥
I was looking for a specific part for…
I was looking for a specific part for my lagostina pressure pot everywhere for the longest while. Thank God I found it on your website and it arrived faster than I expected
Thank you
12 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
We're so glad that you found us, Shahenaz! It's great to know that we could help with your hard-to-find Lagostina part, and get you back to cooking. Thank you for your 5-star review!
Very quick response and on time with…
Very quick response and on time with delivery. Very knowledgeable and helpful staff.
13 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, JT! We're so pleased to hear that Sarah and the team provided knowledgeable service to help you find the best BBQ for your home. Happy grilling! 🔥
Great customer service
Listened to my needs, followed up with a quote in a timely manner, pleasant to deal with.
11 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Marsha! We're so glad that Dylan and the team were able to help you with your outdoor kitchen project, and source the right products for you. We look forward to serving you again. Happy grilling!
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, George, for the glowing review! We're so pleased that our team provided great service and that you got the BBQ accessories you needed. Happy grilling! 🔥
Very good communication and helpful…
Very good communication and helpful staffs. I would buy again if I need any related equipment.
14 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Danny! We’re happy to hear our team was able to provide helpful service and keep you informed throughout the process. We appreciate you choosing us for your new Napoleon BBQ and hope you enjoy it for years to come. Happy grilling! 🔥🔥🔥
Bought a bbq online through Chadwick’s
Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than a week from when I ordered it online. Always a great experience with Chadwick’s.
12 de maio de 2026
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Rob! We appreciate that you trusted us with your new Napoleon BBQ, and we're glad everything from ordering to delivery and assembly went smoothly. It's great to hear the experience lived up to expectations. Happy grilling! 🔥🔥🔥
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