Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Ver mais
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Leia as opiniões dos outros
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Ver mais
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After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Ver mais
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Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely man... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informações de contacto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canadá
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
2 left oven mitts
Bought pricey oven mitts as a father's day gift... received 2 left oven mitts. Won't be purchasing from here again.
26 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Hi Erica - thank you for your feedback. We're sorry to hear there was an issue with your order. This is the first time we've been made aware of the problem, and we truly wish we had been given the opportunity to resolve it before the review was posted.
Your order was fulfilled directly by Oven Brothers, and it sounds like there may have been a packing error. We've already reached out to you and requested a quick photo so we can confirm what was received and get the correct glove sent out to you.
We're always happy to make things right when something goes wrong — we just ask for the chance to do so. We hope to hear from you soon so we can take care of this for you.
I absolutely love their service
I absolutely love their service. I dealt with Gary who was knowledgeable.
Won’t go anywhere else. Laura and Gary have been so incredibly helpful.
30 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Stephanie! We’re thrilled to hear you had such a great experience. Gary and Laura were happy to help with the parts for your Crown Verity, and we truly appreciate your kind words and loyalty. We look forward to helping you again anytime you need us!
Full Service
They put the barbecue together, delivered it to my backyard deck, took away my old bbq. Full service - which is rare when your looking for a bbq. Also, a great selection of bbq's to choose from. Prices were reasonable, staff friendly and helpful.
29 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Brian! We're glad you had a great experience from start to finish. Chris was happy to help you find the right Broil King, and it’s great to hear the full-service delivery made things easy. We really appreciate your kind words and hope you enjoy every cook on your new BBQ. Happy grilling! 🔥🔥🔥
Staff assistance
The staff helped me to select the correct parts. Pickup was fast and easy
28 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Art, for the 5-star review! We're pleased to hear that our team helped you source the right parts for your fireplace, and that picking up your order was quick and easy. If you need anything else, we're here to help!
BBQ was assembled nicely and delivered…
BBQ was assembled nicely and delivered on time.
27 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Rob! We're so glad that our assembly and delivery teams did a top-notch job with your BBQ order. Happy grilling! 🔥
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Paul! We're thrilled to hear that our team provided great service and that you could find what you needed on our website. We hope you are enjoying your new Gozney oven! 🔥🍕
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Victor! We're so glad that we had the product you were looking for in stock, and that our team got your new Weber cart out quickly. Happy grilling! 🔥
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks for your review, Margaret! We’re sorry for the delay with your order — we know waiting is frustrating, especially during BBQ season. Unfortunately, the BBQ was on backorder from Napoleon, which was outside of our control, but we truly appreciate your patience. We hope you're enjoying your new grill, and we're here if you need anything else!
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Durrul! Our team was happy to help with your BBQ part order. Happy grilling! 🔥
Great Service
From the moment I walked in, to the delivery day. Chadwick was one point. Thank you for all your help and support.
20 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Pasquale! We’re thrilled to hear you had a great experience from start to finish. Sarah and the team were happy to help you find the perfect Napoleon BBQ, and we're glad the assembly and delivery all went smoothly. Enjoy the grilling season, and thanks again for the kind words!
Bought a Smoker Online!
When my estimated ship date came and went, I kept thinking "I should call those folks." But actually, they beat me to it, I just hadn't checked my email!
They called, explained the situation (my smoker was not in stock yet) and gave me options. Then the smokers appeared and so did my order!
They use a good shipping partner and I couldn't be more pleased with the service.
My partner wanted this particular smoker - and even though I have no other made in US products in my heart right now - he did. So, I wanted to give our dollars to a small business instead of a Big Box Hardware Store (tm).
I'm very glad I did.
Next time I'm in Hamilton, I'm looking forward to checking them out in person. Highly recommend for large online orders shipped to home.
18 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Max! We really appreciate you taking the time to leave such a thoughtful review. We're glad we could keep you in the loop and offer options while your smoker was on its way. It's great to hear everything arrived safely and that you're happy with the shipping experience.
Big thanks for choosing to support a small business over the usual big-box suspects — it really means a lot to us. Hope your partner is loving the smoker, and we’d be thrilled to welcome you in person next time you're in Hamilton!
Great
Selection is dope. Customer service is dope. Better grill (way better) than I could have gotten in my city, and at a better price than what I would have otherwise had to settle for. Also had all the good supplies. Now I'm grilling every night for weeks and I don't want to slow it down. Much gratitude to this shop.
13 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Alex! We’re so happy that you're loving the new Weber and grilling up a storm. Glad we could hook you up with a better BBQ and all the right accessories, at the right price. We really appreciate you making the trip for in-store pickup, and we’re always here when you’re ready to stock up or level up your setup. Happy grilling! 🔥🔥🔥
Customer service was outstanding.
17 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Paul. We're so pleased that our team provided excellent customer service when you purchased your new BBQ; that's exactly what we aim to do! We hope that you are enjoying your Broil King. Happy grilling! 🔥🔥🔥
Pick up was easy and hassle free.
16 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Janet, for your 5-star review! We're so pleased to hear that your in-store pick up experience in Ottawa went smoothly. We hope you enjoy your new smoker!
Excellent customer service
The Sales Rep I chatted with knew the product and answered my questions. The assembly and delivery was as stated. A good shopping experience.
7 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Janice! We’re really glad to hear you had a great experience all the way from chatting with our BBQ expert through to the assembly and smooth delivery of your Big Green Egg and accessories. We truly appreciate your kind words. Happy grilling! 🔥🔥🔥
Website easy to order from
Website easy to order from. Service desk always happy and nice to work with. Products are awesome.
12 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Heather! We’re glad to hear you’re happy with the refurbished Dyson air purifier and fan, and that everything went smoothly with the communication from the team and product delivery. We really appreciate your review, and hope to serve you again soon!
Service & parts in stock
Great service, quick service and importantly good inventory available for the customer.
11 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Barry! We're so glad we had the part you needed for your Napoleon BBQ in stock and ready for same-day pickup. Fast service and a well-stocked inventory are things we really strive for, so it's great to hear that came through in your experience. We appreciate your support and hope you have an awesome BBQ season! 🔥🔥🔥
Not sure what you need?
I came into Chadwick’s not knowing what I really wanted in an outdoor kitchen. I was guided by the expert staff and had a great buying experience. During the installation I had a couple questions and they were one phone call away
Thsnks
4 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Tom! We’re glad our outdoor kitchen specialists could help guide you through the process and make your project a great experience from start to finish. Don’t hesitate to reach out if you have more questions down the road — we're always here to help. Happy grilling! 🔥
Real customer service
Always great and friendly customer service. I recently purchased a second fireplace from Chadwicks only to find out it was missing parts and had some minor damage. Upon speaking with customer service I was quickly forwarded to the manager and ensured I would be taken care of. The fireplace I had bought was not in stock but was given another option for the same price and had it ready for me within 20 min of my phone call!
10 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Ryan! We really appreciate your continued support and are glad we could make things right quickly with your fireplace order. It’s great to hear our team was able to get you a replacement option right away and turn the situation around. Enjoy your new electric fireplace, and thanks again for the kind words!
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