Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Ver mais
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Leia as opiniões dos outros
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Ver mais
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After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Ver mais
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Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely man... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informações de contacto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canadá
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Wayne! We're so glad that our team got the parts for your Napoleon BBQ out quickly (and at a great price!), so you could get back to enjoying grilling season 🔥🔥🔥
Not my first choice color but still..
Brian was very helpful. I didn't get the color I wanted but if I were more patient I could have. In any case Im still happy with my purchase and when my son moves out next year he plans to reach out to Brian also. Good people and a good company to deal with.
26 de junho de 2025
Opinião espontânea
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks for the kind review, Toni! We're glad that our team was helpful with your purchase. We appreciate your recommendation.
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing a review, Rob! It was our pleasure to help you find the perfect Canadian-made BBQ for your home, and we truly appreciate your support and recommendation. Happy grilling! 🔥🔥🔥
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank YOU, David! We're so glad that our team got your new rotisserie kit sent out on time and at a great price. We appreciate your support. Happy grilling 🔥🔥🔥
Efficient.
Efficient.
Delivered exactly as ordered. Not as quickly as 'you know who' but I had been using my pot without handle covers for years, so was excited to receive them at all. Easy to attach and it's like owning a new pot.
16 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Marguerite, for the great review! We're so pleased that you chose our small Canadian business over the giant 'you know who', and even happier that our team could help bring your Lagostina pot back to its original glory. We appreciate your support, and thank you again!🍁
Very easy to deal with
17 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Robin! It was our pleasure to help you with your outdoor kitchen order. We're so glad that you found the process easy and straightforward. Happy grilling! 🔥
I’m not sure who I talk to on the…
I’m not sure who I talked to on the phone, but she was very helpful and amazing to deal with. Well done! Barbecue has been converted and working perfectly. Thank you very much for sending the part out so fast.
15 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review, Ales! We're thrilled to hear that Sarah provided such great service, and that your BBQ is working perfectly now. We're always here to help if you need anything else. Happy grilling! 🔥🔥🔥
The sales rep was great
16 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Robert! We're so pleased that you had a great experience with our BBQ experts. Happy grilling! 🔥🔥🔥
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Gerry! We're so glad that the new grills fit your Napoleon perfectly so you could get back to enjoying your BBQ quickly. Happy grilling! 🔥🔥🔥
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the recommendation, Derek! We appreciate your support, and thank you again for trusting us with your new BBQ purchase. If you need anything else, we're here to help. Happy grilling! 🔥🔥🔥
Service was excellent
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could find, however the carafe does not pour cleanly when full or moving slowly. Suggest testing a few of these and maybe sending the manufacturer a note.
Thanks H
8 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you so much for your thoughtful review! We're glad to hear the delivery went smoothly and that you were happy with the service. We also appreciate your honest feedback about the carafe — insights like yours help us when we review which products we offer. Thanks again for choosing us and for taking the time to share your experience!
Online ordering
When I ordered online, it didn't give me the option to pick the item up. I went to the store, the refunded me the shipping and I was able to bring the item home. They were extremely helpful!
11 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Heather! We're so glad our team got your in-store pick up sorted out quickly; we're always here to help. We hope that you're enjoying the new griddle! 🔥
Best place to buy a bbq!
Staff were very helpful and listened to what I required. Helped me finalize on a new bge XL.
11 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Ryan! It was our pleasure to help you find the right BBQ for your needs, and we're sure that you'll get many years of enjoyment with your new Big Green Egg. Happy grilling! 🔥🔥🔥
Great price + Exceptional Service
They were excellent from start to finish. Price of my Big Green Egg was $300 cheaper than anywhere else, free delivery and exceptional customer service. I had made a mistake in the size of the cover I had ordered. Their staff called me the morning of my delivery and told me I had made a mistake but that they had substituted the correct size on the truck for my delivery at no extra cost. Would buy all my bbq needs from them if I could!
10 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thanks for the wonderful review, Darren! We're so pleased that our team provided an amazing shopping experience and that our customer service was exceptional. We hope that you're enjoying your new status as an "Egghead" and we're always here to help if you need anything else. Happy grilling! 🔥🔥🔥
Good service
10 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words! We're so pleased to hear that our team provided good service and got your rotisserie working again quickly. Happy grilling 🔥🔥🔥
Great. Service
Great help deciding which barbecue to buy. Fast delivery and absolutely no problems at all.
8 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you, Jamie, for the glowing review. We're so pleased that Gary provided helpful advice in finding the right BBQ to fit your needs, and that our team got your grill assembled and delivered safely. Happy grilling! 🔥🔥🔥
Great service and delivery
7 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Stefen! We're so glad that Chris and the team provided great service with your purchase and delivery. We wish you many years of delicious meals with your new Napoleon BBQ. Happy grilling! 🔥
Excellent service!
4 de julho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, John! We're so pleased that our team provided a 5-star experience, and we hope you're enjoying your new griddle! 🔥
Simple online buying experience
Simple online buying experience. Product arrived in good order!
26 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Thank you for the excellent review, Jesse! We're so pleased that your online shopping experience was easy, and that your fireplace panels arrived safely and on time. We appreciate you supporting our small business, and we're here to help if you need anything else!
2 left oven mitts
Bought pricey oven mitts as a father's day gift... received 2 left oven mitts. Won't be purchasing from here again.
26 de junho de 2025
Resposta da Chadwick's & Hack's Fireplace & BBQ
Hi Erica - thank you for your feedback. We're sorry to hear there was an issue with your order. This is the first time we've been made aware of the problem, and we truly wish we had been given the opportunity to resolve it before the review was posted.
Your order was fulfilled directly by Oven Brothers, and it sounds like there may have been a packing error. We've already reached out to you and requested a quick photo so we can confirm what was received and get the correct glove sent out to you.
We're always happy to make things right when something goes wrong — we just ask for the chance to do so. We hope to hear from you soon so we can take care of this for you.
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