Chappelli Cycles Opiniões 

211
•
TrustScore: 1.5 em 5

1,4

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Classificada 2 em 5 estrelas

Delivered quickly and bike looks really nice. Instruction manual is confusing and too difficult for someone with no experience with bikes to build. I attempted it but struggled with the handle and... Ver mais

Classificada 2 em 5 estrelas

Had the spokes on my Chapelli rust out and start snapping just outside the warranty. Took it to my local bike shop where I was informed the spokes used were of poor quality and were not stainless stee... Ver mais

Classificada 1 em 5 estrelas

Watch out for returns!! I changed my mind while the bike was in transit and it costs $189 in shipping. There’s some small text in their free 10 day return policy. Here’s the email from Marc: Thanks... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bought a bike computer from them item not received no reply to emails and website error code

Informações sobre a empresa

  1. Loja de bicicletas
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Informação fornecida por diversas fontes externas

Chappelli Cycles was founded in Sydney in 2009. Designed right here in Australia but recognised internationally. Chappelli Cycles continues to encompass values of beautiful, affordable bikes for the modern rider. We operate in the E-Commerce space and sell our bikes nationally via our website. Our bicycles have a distinctive classic style and are still the only Australian bicycle company to have won an international design award.


Informações de contacto

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TrustScore: 1.5 em 5

211 opiniões

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Todas as opiniões

(211)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I love my Nuvinci disk in black

I love my Nuvinci disk in black. Awesome bike. Been riding it most days to work for a year now. Rain or shine it nails it. Great service at Melbourne store. Went the extra mile on everything. Thanks guys.

10 de abril de 2017
Opinião espontânea
Classificada 3 em 5 estrelas

I've had the vintage 3 speed for a year …

I've had the vintage 3 speed for a year so thought it was about time I wrote a review!

I do a round trip of 26kms a day, five days a week and the bike has been good and having only three gears hasn't been a problem for me in, what can be, hilly Brisbane. The Sturmey Archer assembly has been great and low maintenance, with just minor adjustments needed on the tensioning now and then, but this is all to be expected. I give the bike a good clean regularly and re-grease everything that needs to be to stop any creaking. The colours and look of the bikes are excellent, but you have to be careful! I have the green coloured one and I just have to breathe on it and it scratches!

The bike hasn't been without it's problems: It wasn't assembled correctly by the rep in Brisbane to start with and had to get replacement parts shipped up. It had scratches on the paintwork from new in noticeable places which I was disappointed about as it's such a good looking bike. There's been further issues with the seat post and clamp and although the replacement parts do eventually get shipped (last time it was the wrong bits so I gave up) you have to chase and chase to get anything moving. Wish I had the same positive experience others had with regard to customer service :( The 3 stars reflect this experience more than anything else really.

I'm about to upgrade the seat post/clamp as this is where I'm having the most issues (could be an actual pain in the a$$!!!) and currently running odd coloured tyres (so that just won't do) so also upgrading those too.

30 de março de 2017
Opinião espontânea
logótipo da Chappelli Cycles

Resposta da Chappelli Cycles

Hi Ben,

Thanks for the feedback and I'm sorry to hear that you've experienced those issues. Unfortunately being up in Brisbane its a little harder to give you the same excellent service we try to deliver in Sydney and Melbourne. That said we try to do our best for all our customers wherever they are. I read that you've had a couple of issues with the seat post. If you get in contact with Justin in our Melbourne shop he can send you out a new adjustable seat clamp and seat post on us, and will do you a deal on new tyres at a 30% discount as it sounds like you are in the market for those. Just let him know that you've heard from me and he'll sort it out for you. Best regards Tom

Classificada 5 em 5 estrelas

Chappelli bike NuVinci

I'm so happy to have a Chappelli bike NuVinci, very stiff and so easy.
How to replace a back tyre?

4 de fevereiro de 2017
Opinião espontânea
logótipo da Chappelli Cycles

Resposta da Chappelli Cycles

Hi Vincent,

Thanks for feedback. With regards to the rear tyre - you should be able to remove the gear cable by unclipping the little sliver clip that holds the cable in place, then unscrewing the wheel bolts and sliding the wheel out. To put the tyre back you do the same in reverse. If you search YouTube for NuVinci wheel change there are a bunch of videos that will show you exactly how to do it. First time is a little fiddly but once you've done it once its easy. To avoid the need to change the tyres we recommend Schwable puncture proof tyres or the Maxis Range.

Classificada 5 em 5 estrelas

Great service and fantastic bike

Picked up a 29er from Melbourne shop. Superb service from Anders and the team. Had my little 4 years old with me and the guys were super helpful and gave her a great laugh or two. Fantastic bike and rock solid for a very reasonable price. Looking forward to commuting to work. Highly recommend.

11 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service, fast delivery, great product

I live in north queensland and had a few questions about the bike before the purchase, the staff were very helpful in answering my questions and recommending a bike for my needs. I received the bike a few days after ordering and assembled the bike. I've been riding the bike ever since with no problems, rides very well. I was concerned about the 3 speed not having enough gears but its perfect for commuting.

Thanks again.

1 de dezembro de 2016
Opinião espontânea
Classificada 4 em 5 estrelas

Great bikes for a good price

Bought two bikes as part of their end of stock runout sale. They took a little longer than originally promised to be built up but once they were they are great bikes and the price was right.

1 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

The best !

As a new bike rider i had a lot of questions and there is a lot of different info out there. One call to chappelli, and they helped me pick the right size bike and gave me some helpful tips and pointers. I live in far north qld and the bike arrived in less than aweek which is unheard off. Also used zip money for 6 months interest free which was a super smooth process. And then there is the bike.....classy, smooth and high quality. Couldnt be a happier customer!

1 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Great bikes an service to match

The guys at Chappelli were knowledgeable and responsive to my needs and requests, which involved customising the bike.

Accessories were plentiful and fairly priced.

All round it is a great experience. The only hassle is parking which is nearly non existent.

25 de novembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Mon Velo!

This is a matter of simple perfection. Whether you need a bicycle to commute with a few gears or not Chappelli has you covered. The bike handles great, the components are reliable and function perfectly. These bikes are simple efficient solid and fun to ride. I love mine.

24 de novembro de 2016
Opinião espontânea

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