Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Ver mais
A empresa respondeu
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Ver mais
A empresa respondeu
The order was perfectly received, love the sandle that I ordered for a wedding event. However delivery arrived after the event. Delivery timing was disappointing
Informações sobre a empresa
Escrito pela empresa
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Informações de contacto
Reino Unido
- charleskeith.co.uk
3,3
Aceitável
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic shoes
25 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Gave me a damaged item
Gave me a damaged item, then offered to replaced but sent the same damaged item back to me as replacement
25 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your review with us. We are aware that one of our colleagues is already assisting you with your concern.
We will provide you with an update shortly via email, and we appreciate your patience.
Best Regards,
CHARLES & KEITH Customer Service Team
First time ordering items from Charles…
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier company regarding delivery issues. I don't think I'll order items again from this company.
6 de julho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the item you received, but we're sorry to learn that the delivery experience did not meet your expectations. We understand how disappointing delays and courier-related issues can be.
We appreciate your comments and will take them into consideration as we continue to review and improve our delivery experience.
If there's anything further we can assist you with, please feel free to email us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The bag was beautiful and my niece…
The bag was beautiful and my niece loved t he e colour and style. It was a fast efficient service.
24 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very soft and comfortable don’t feel…
Very soft and comfortable don’t feel you wearing anything on your feet
24 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality and material. On time delivery
Happy with the product and quality. No hidden charges. Safe and sound delivery.
24 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
good qaulity and comfortable shoes long…
good qaulity and comfortable shoes long lasting and quick delivery service
12 de janeiro de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery is taking ages and I still…
Delivery is taking ages and I still don’t know when it will be delivered. Ordered nearly two weeks ago
22 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about the delay with your order.
Please contact our Customer Service team at customers@charleskeith.com with your order number and the email address used to place your order. We'll be happy to investigate the status of your shipment and provide you with an update as soon as possible.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that the heels did not meet your expectations.
We appreciate your comments and will share them with the relevant team for review as we continue to improve our products. Should further assistance be required, please write to us at customers@charleskeith.com, and our Customer Service team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
I had the worst experience with this…
I had the worst experience with this brand. I had returned the items which they confirmed that I will get the refund. It has been more than 3 months but this company has been making so many excuses to send the refund. This is so ridiculous this brand is international and accept the international payment but when it time for refund they can’t refund on the same payment account which is ridiculous. If you can’t refund in international payment then you shouldn’t be accepting the international card payment. This brand should be banned for doing this. Noone should buy from this brand. They are just fooling people. I have send more than 10 emails and the reply is the same. Noone should order with this brand. I have never seen some company taking more than 3 months to get the refund after accepting and I still haven’t received the payment.
19 de março de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
We're truly sorry to hear about your experience and understand how frustrating this situation has been. We can see that there is an ongoing email conversation regarding your refund, and we'd like to assure you that our team is actively following up on the matter. We'll continue to assist you via email and provide updates as soon as we have them. Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Arrived faster than I expected
Arrived faster than I expected, the quality of my leather shoes are excellent and would highly recommend
9 de janeiro de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Pelayanan tidak bagus
Pelayanan tidak bagus , no quality checkk , barang reject tetap di jual , knowledge nya juga kurang, very bad buat cashier yang cowok, tolong pihak charles and keith di benahi management nya di ICON MALL BALI
2 de julho de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience at our ICON Mall Bali store did not meet your expectations.
We appreciate your comments and will share them with the relevant team for review, as we're committed to continuously improving both our products and in-store service. Should further assistance be required, please write to us at customers@charleskeith.com, and our Customer Service team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
U love my big bag
U love my big bag. Used it a nappy bag and now for work. Fits everything
9 de janeiro de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery time wasnt ideal
The bag is beautiful, i would buy again but i have rated this 3 because delivery was 12 days yet on the website it says 2 to 9 days, that was very inconvenient
19 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you love your bag.
We're sorry to learn that your delivery took longer than expected and understand how disappointing this must have been. Please be assured that your feedback has been shared with the relevant team as we continue working to improve our delivery experience.
We truly appreciate your support and hope to provide you with a smoother experience on your next purchase.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.