CheapCruises.com Opiniões 

115
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Contacted them to inquire about balcony availability on a specific HAL cruise. Was about to givebup the idea of a 2027 cruise when the representative offered a similsr cruise on a Princess ship. Aft... Ver mais

Classificada 4 em 5 estrelas

Sometime I get a representative that gives me the wrong information and also your new program is very hard to people for people to understand it and the $25 fee is really not a great thing. I use othe... Ver mais

Classificada 1 em 5 estrelas

I booked our Alaskan cruise 8 months in advance, did all the planning, bought $100 binoculars to see whales, bought travel insurance for everything and was advised by cheap cruises to book our own a... Ver mais

Classificada 5 em 5 estrelas

My Agent was so knowledgeable, kind and enthusiastic. A winning combination Plus she went out her way to get me an amazing cruise at a rate that was better than anything I could ever imagine fin... Ver mais

Informações sobre a empresa

  1. Agência de cruzeiros

Escrito pela empresa

Cheap Cruises provides the lowest cruise prices and more perks than booking directly with cruise lines. Get away on a cruise vacation for way less!


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

115 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Todas as opiniões

(115)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Affordable Cruise!

It was easy to make a reservation for this Caribbean cruise and it was affordable.

4 de março de 2024
Opinião espontânea
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Resposta da CheapCruises.com

Thank you for taking the time to review your Cheap Cruises booking experience! Happy cruising!

Classificada 5 em 5 estrelas

Great customer service

Great customer service, and patience..

26 de fevereiro de 2024
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Resposta da CheapCruises.com

Thank you for your positive rating. We are happy your booking experience was so positive! We value your opinion and appreciation you taking the time to provide feedback.

Classificada 5 em 5 estrelas

I was looking for a short getaway and I…

I was looking for a short getaway and I found it on cheap cruises. Glad I found a getaway for the weekend at a good price

21 de fevereiro de 2024
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Resposta da CheapCruises.com

Thanks for your awesome review! We're so glad you chose to book your cruise with us. We know you'll enjoy every minute of your cruise getaway! We look forward to working with you again on future cruise adventures! Have a fantastic cruise!

Classificada 1 em 5 estrelas

I booked a cruise through Cheap Cruises

I booked a cruise through Cheap Cruises recently and it came with a $25 on board credit. Unfortunately the reality is that the $25 credit is equivalent to .01 cent for me. The reason is because Cheap Cruises charged my credit card a &24.99 booking fee. I’m sure they somehow slipped that fee note in on the never ending terms and agreement that they read to you over the phone for what seems to be 10 minutes long.
I will never book over the phone again. If I had known about the $24.99 fee I would have booked on line. I called Cheap Cruises and they said sorry can’t help with fee it’s added to all bookings. Bottom line Cheap Cruises didn’t save me any money in the end. I just want others to beware of their trickery.
Shame on you Cheap Cruises!

18 de janeiro de 2024
Opinião espontânea
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Resposta da CheapCruises.com

Thank you for your feedback. We are sorry to hear that you are disappointed with the standard 24.99 processing fee. Please call us at (800) 972-7447 or chat with us at https://www.cheapcruises.com/. One of our Customer Experience Specialists will be able to help you work through this.

Classificada 5 em 5 estrelas

Was a very simple booking experience awesome

Was a very simple booking experience

10 de fevereiro de 2024
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Resposta da CheapCruises.com

Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your simple cruise booking experience. Thanks again - we're counting down the days with you until your cruise vacation! Happy cruising!

Classificada 5 em 5 estrelas

We love our travel agent Krista

We love our travel agent Krista! We get all We have to with one call and we've never been unsatisfied with choices she recommends so helpful in the all the 12 years we are so looking forward to our trip in March

26 de janeiro de 2024
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Resposta da CheapCruises.com

Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience. Happy cruising!

Classificada 5 em 5 estrelas

A1 job by Cheap Cruises and Krista LaRue

We book all of our cruises with Krista LaRue ext 77596. She takes the time to listen to the customers and tailor the cruise around their needs. Cheap Cruises offers the best pricing and the best support.

14 de janeiro de 2024
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Resposta da CheapCruises.com

We're so glad to hear that! It's wonderful to know that the customer service you received was top-notch. We'll make sure to keep providing excellent service and outstanding customer experiences.

Classificada 5 em 5 estrelas

The best deals and amenities

Great deals best prices and easy booking process.
I already booked 2 cruises within few months and nobody can’t beat cheap cruises deals .

14 de janeiro de 2024
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Resposta da CheapCruises.com

We're so glad to hear that! It's wonderful to know that the customer service you received was top-notch. We'll make sure to keep providing excellent service and outstanding customer experiences.

Classificada 5 em 5 estrelas

They are a great company to work with

They are a great company to work with. I’m on my second cruise with them.

28 de dezembro de 2023
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Resposta da CheapCruises.com

Thank you for your review. We are incredibly happy to hear that you are pleased with your great cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!

Classificada 5 em 5 estrelas

Kat Jordan was fantastic.

Your agent, Kat Jordan, was courteous, knowledgeable and professional. We felt like she worked hard to get us the best deal. We have booked with her the last three years and will use only her in the future.

4 de janeiro de 2024
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Resposta da CheapCruises.com

Thank you for leaving us a review. We appreciate you choosing to book with us! We're so glad to hear that you had such a great experience booking your cruise vacation with Kat! Enjoy your upcoming cruise!

Classificada 1 em 5 estrelas

They lure you in low price and stick it to you if you have to cancel.

They lure you in low price cruises and stick it to you if you have to cancel. Be sure to read the fine print. I paid a $314 deposit for a cruise in April of 24. Now, because I have to cancel due to a business trip, they want to charge me an additional $100 cancellation fee. The total cruise package is just north of $1000 for a 4 night cruise. In order to cancel they want 40% of the cruise package with a 4 month cancellation notice. The cruise was booked in late November.

2 de janeiro de 2024
Opinião espontânea
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Resposta da CheapCruises.com

We are disappointed to hear that you are not happy with your booking experience. Great customer service is our top priority and it's important to us that we deliver that each time. Please give us a call at the number is your voice mail.

Classificada 5 em 5 estrelas

Easy to use

Easy to use, this website has the best prices.
Calling in to book the cruise is a real pleasure. the agents are very helpful, knowledgeable, and patient.

2 de janeiro de 2024
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Resposta da CheapCruises.com

Thanks so much! We're so pleased you found the website easy to navigate. We strive to make our customers happy. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!

Classificada 5 em 5 estrelas

Excellent service

Christine was so helpful and knowledgeable. Very personable made the entire experience wonderful. Can't wait to begin our cruise.

15 de dezembro de 2023
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Resposta da CheapCruises.com

Thank you for leaving us a review! We appreciate you choosing us for your travel needs. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!

Classificada 5 em 5 estrelas

Cruise ‘24

Very helpful, had a couple of cruise credit for husband n myself to plan a trip, RC couldn’t find one so travel agent, Kameron, went all out to fight for us n found the problem, RC reinstated the credit so now we are planning on sailing in February, can’t wait! Definitely use this company, with workers like her it will be smooth sailing!!!

29 de novembro de 2023
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Resposta da CheapCruises.com

Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help!  Thanks again and happy cruising!

Classificada 3 em 5 estrelas

Good price, but misleading specials and offers.

TLDR: I got a good price on a cruise, but found that cheapcruises.com website offers and specials are misleading. Call if you care about which specials will apply.

I went looking for a Caribbean cruise and cheapcruises.com had some very attractive pricing and black Friday offers. After attempting to determine which of the offers would apply to my potential booking, I went on to actually book my cruise online. The booking was within 60 days and so was non-refundable. The booking options on the "ordering pages" made it VERY difficult to determine which of the various offers on the previous page would or would not apply. In the end, l chose less expensive options and ended up getting NONE of the offers, as I had unknowingly chosen a no-perks fare.

For context, I have cruised dozens of times and I have booked at cheapcruises.com at least three times, prior to this review. This was my least satisfactory experience, but I bear some of the responsibility for the outcome. I SHOULD have called a representative and gotten clarity on what offers were valid for the price point I was considering. Frankly, I got excited and jumped when I should have slowed down and called. I am not unhappy with the price I got, and I'm not unhappy with cheapcruises.com in general. What I AM unhappy with is the lack of clarity on which offers are going to apply to which fares as you move though the ordering process. The offers are more than a little misleading and once you start the actual ordering process, the offer fine print is not available to read.

27 de novembro de 2023
Opinião espontânea
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Resposta da CheapCruises.com

We are disappointed to hear that you are not happy with your booking experience. Great customer service is our top priority and it's important to us that we deliver that each time. Please give us a call at or chat with us on our website so that a member of our Customer Experience Team can check into this for you.

Classificada 1 em 5 estrelas

Lack of service, accountability, and benefits

The initial agent we spoke with was friendly, but he booked us the wrong room. By the time we caught his error and called back the next day, he was unreachable and another agent told us the price for the room we had wanted had gone up in price by a couple hundred dollars. They did absolutely nothing to fix it. Later we found a coupon code that our cruise line and most travel agents accept, but cheapcruises.com is refusing to honor it. Their 'benefits' are not as good as some of their competitors, such as not including gratuities, even though their prices are no better than we could have gotten through our cruise line directly. I will be telling everyone asking about booking cruises to absolutely avoid cheapcruises.com.

24 de outubro de 2023
Opinião espontânea
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Resposta da CheapCruises.com

We are disappointed to hear that you are not happy with your booking experience. Great customer service is our top priority and it's important to us that we deliver that each time. Please call us at (800) 972-7447 or chat with us at https://www.cheapcruises.com/. One of our Customer Experience Specialists will be able to help you work through this.

Classificada 5 em 5 estrelas

I talked with Tavaius and he was a…

I talked with Tavaius and he was a great help! Kept his extension number and my sister in laws used him to book also. Thank you Tavaius!

20 de novembro de 2023
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Resposta da CheapCruises.com

Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!

Classificada 5 em 5 estrelas

Cheap Cruises has great deals and the…

Cheap Cruises has great deals and the best customer service. Their website is user friendly, and if you prefer to speak to a representative, they are knowledgeable concerning every portion of a cruise. I have booked all of my cruises with Cheap Cruises, and I highly recommend them.

20 de novembro de 2023
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Resposta da CheapCruises.com

That's wonderful to hear! We're so pleased that our agent is making sure you get the best deals and trusting us with your needs. We're thrilled that you're happy with your cruise booking experience.

Classificada 5 em 5 estrelas

Tara was great- friendly,patient and efficient

Tara was great

11 de novembro de 2023
Opinião espontânea
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Resposta da CheapCruises.com

Thank you for taking the time to leave us a review. We are happy you had an enjoyable experience with Tara. If there's anything we can do for you, we are here to help! Thanks again and happy cruising!

Classificada 5 em 5 estrelas

Great Customer Service

3 de novembro de 2023
Opinião espontânea
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Resposta da CheapCruises.com

Thanks so much! We're so happy you had a great experience with us and our customer service team! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!

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