Cheapflyshop Opiniões 

Resposta da Cheapflyshop

5/10/2026

Dear Vansh,

Thank you for taking the time to share your positive feedback.

We are delighted to hear that you were pleased with the service provided by Jeff. We truly appreciate your kind words and will be sure to share your feedback with Jeff and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Sadikshya,

Thank you for taking the time to share your wonderful feedback.

We are delighted to hear that Anuj was very helpful and made your booking process smooth and straightforward. It is fantastic to know that you were happy with the service and support provided throughout your experience.

We truly appreciate your recommendation and kind words. We will be sure to share your feedback with Anuj and the wider team, as recognition of our team members’ efforts is greatly valued.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Faye,

Thank you, Faye, for taking the time to share such thoughtful and detailed feedback.

We are delighted to hear that Anna remained patient, polite, and professional while assisting you, particularly during what we understand was a frustrating situation involving changes and associated costs. We appreciate that travel arrangements and fare conditions can sometimes be complex, and we are pleased that Anna took the time to explain each aspect carefully and address your questions throughout the process.

It is wonderful to know that you felt respected and appropriately supported during your interactions with Anna. Your recognition of her patience, professionalism, and courteous approach means a great deal to us.

We will certainly share your kind words and “top marks” with Anna and the wider team.

Thank you for choosing CheapFlyShop, Faye. We truly appreciate your feedback and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Angus,

Thank you for taking the time to share your positive feedback.

We are delighted to hear that Raul was friendly, efficient, and able to assist you promptly. We truly appreciate your kind words and will be sure to share your feedback with Raul and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Mudit,

Thank you for taking the time to share such a wonderful and detailed review.

We are delighted to hear that you had a great experience with Jeff and that he provided you with helpful, professional, and patient assistance throughout your booking process. It is particularly pleasing to know that he clearly explained the available options, helped you find a suitable flight at a good price, and made the overall experience smooth and stress-free.

Your recognition of Jeff’s friendly and efficient approach is truly appreciated. We will certainly share your kind words and recommendation with Jeff and the wider team.

Thank you for choosing CheapFlyShop and for placing your trust in our service. We wish you a safe and pleasant journey and look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Barakatullah,

Thank you for taking the time to share your feedback.

We are pleased to hear that Jeff assisted you with your tickets and that you received them successfully. We truly appreciate your kind feedback and will be sure to share your recognition with Jeff and the wider team.

Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Diana,

Thank you for taking the time to share your wonderful feedback.

We are delighted to hear that Raul was able to resolve your ticketing matter promptly and that you found him clear, polite, and professional throughout the interaction. We understand that travel-related concerns can sometimes be stressful, and we are especially pleased that Raul remained patient and courteous while assisting you and your husband.

Your kind words and recommendation are greatly appreciated. We will certainly share your feedback with Raul and the wider team as recognition of his excellent customer service.

Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Phillip,

Thank you for taking the time to share such detailed and thoughtful feedback.

We understand how stressful and disappointing it can be to learn that the originally requested flights are no longer available, particularly after payment has been made. We are therefore very pleased to hear that Dean was able to personally assist you, maintain regular communication, and ensure that the cancellation and refund process was handled smoothly.

It is wonderful to know that Dean’s patience, professionalism, and genuine commitment to assisting you helped turn a difficult situation into a more positive experience. We will certainly share your kind words with Dean and the wider team, as recognition of his efforts is greatly appreciated.

Thank you for your patience and understanding throughout the process, and for choosing CheapFlyShop. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother travel experience in the future.


Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Maureen,

Thank you for taking the time to share your wonderful feedback.

We are delighted to hear that Anna provided you with excellent service and made your experience a positive one. We truly appreciate your kind words and will be sure to share your feedback with Anna and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Nikunj,

Thank you for your wonderful feedback!

We are delighted to hear that Scott provided you with such a positive experience. Your kind words and appreciation mean a great deal to us, and we will be sure to share your feedback with Scott and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Monika,

Thank you for sharing your feedback. We are sorry to learn that you felt the information provided regarding the fare and subsequent options was misleading.

As per the record, you were looking to hold one of our most discounted fares. These promotional fares are subject to live airline/consolidator seat availability and are not guaranteed until the reservation is successfully confirmed and the ticket has been issued. Airfares and seat inventory can change at any time, particularly where only limited seats are available.

In this instance, our system was unable to successfully confirm the requested reservation at the originally displayed fare. Accordingly, the booking could not be ticketed at that price. We then provided the available alternative options based on the live fares and seat availability at that time.

We would also like to clarify that, as the reservation could not be confirmed, the full amount was reversed back to the same mode of payment used for the transaction. No confirmed ticket was issued for the unavailable fare.

We understand that a change in fare can be frustrating, and we appreciate your understanding of the nature of highly discounted, availability-based fares. We remain committed to providing transparent information and the best available options based on live inventory.

Thank you for giving us the opportunity to clarify the circumstances.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Waqas,

Thank you for sharing your lovely feedback! ❤️

We are delighted to hear that Zoya was kind, supportive, and able to assist you with your travel requirements. Your appreciation means a great deal to us, and we will certainly share your kind words with Zoya and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Muskan,

Thank you for taking the time to share your wonderful feedback.

We are delighted to hear that Anuj was friendly, helpful, and able to assist you in finding the best available deal for your travel requirements. It is great to know that you had such a positive experience speaking with him.

We truly appreciate your kind words and will be sure to share your feedback with Anuj and the wider team. Your recognition of his efforts is greatly appreciated.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Anezka,

Thank you for taking the time to share your feedback.

We are pleased to hear that Eloina was patient and provided you with attentive assistance. We truly appreciate you recognising her efforts and will be sure to share your kind words with Eloina and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

5/10/2026

Dear Brendan,

Thank you for taking the time to share such wonderful feedback.

We are delighted to hear that Scott went above and beyond to assist with your query and ensure everything that needed to be completed was handled properly. It is fantastic to know that his professionalism, dedication, and helpful approach made such a positive impression.

We sincerely appreciate your recommendation and your recognition of Scott’s efforts. We will be sure to share your kind words with Scott and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

22/09/2026

Dear Damaris,

Thank you very much for taking the time to share your positive feedback.

We are delighted to hear that Scott was able to assist you and make the process of arranging an alternative flight as smooth as possible. It is wonderful to know that he took the time to guide you through the options, answer your questions, and ensure you felt supported throughout the process.

We will be sure to share your kind words with Scott, as recognition of his patience, helpfulness, and dedication will be greatly appreciated.

Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you with your future travel arrangements.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

22/09/2026

Dear Gagandeep,

Thank you for taking the time to share your feedback. We are sorry to learn that you were dissatisfied with your experience and understand your concerns regarding the information provided and the changes to your flight arrangements.

At CheapFlyShop, we take feedback of this nature seriously, as we aim to provide our customers with clear, accurate, and timely information throughout the booking and travel process. We would therefore appreciate the opportunity to review the specific circumstances of your booking and understand what may have led to your experience.

We kindly request that you contact our Customer Service or Feedback Department with your booking reference and relevant details. This will allow us to review the booking history, communication records, and actions taken by our team and provide you with an appropriate response based on the record.

We sincerely regret any inconvenience or frustration you may have experienced. Your feedback is important to us and will be reviewed carefully to help us maintain and improve our customer service standards.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

22/09/2026

Dear Simon,

Thank you very much for your kind feedback.

We are delighted to hear that you found Emily helpful and that she was able to assist you with your requirements. We will be sure to share your positive feedback with Emily, as it is always encouraging for our team to know that their efforts are appreciated.

Thank you once again for choosing our service. We truly value your feedback and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

22/09/2026

Dear Tracey,

Thank you very much for your kind feedback.

We are delighted to hear that you found our service friendly and that Eloina was able to assist you. We will certainly share your positive feedback with her, as recognition like this is greatly appreciated by our team.

Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

22/09/2026

Dear Jacinta,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations, particularly regarding the baggage allowance, the additional cost involved, and your concerns about the cancellation and refund of the three tickets.

We understand your concerns regarding the additional $2,594 paid for baggage and appreciate that this was a significant unexpected expense, especially when travelling as a group. We also acknowledge your comments regarding the alternative fares you had seen elsewhere, including fares that you understood to include checked baggage.

We would also like to acknowledge your positive comments regarding Chris and are pleased to know that you found his assistance helpful.

Please be assured that we take the concerns raised in your review seriously. One of the available Supervisors from our Escalation Department is currently reviewing your case in detail, including the booking records, fare and baggage conditions, cancellation and refund terms, and the communications relating to your booking.

Our Supervisor will review the circumstances thoroughly and you will be assisted with the best possible resolution within the next 24–48 hours. We appreciate your patience and understanding while this review is being completed.

We have also noted your reference to the matters you have raised with Fair Trading NSW, the Airline Customer Advocate, and the Australian Federation of Travel Agents, and these concerns will be taken into consideration as part of our review.

We sincerely regret the frustration and inconvenience you have experienced and appreciate the opportunity to investigate the matter further.

Best Regards,
Customer Support Department