Their website is misleading — they do not have a premises in South Australia. When you call them, they avoid giving a straight answer about it. When I asked about hidden charges, they explained that y... Ver mais
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Leia as opiniões dos outros
Dear Dean, I would like to express my sincere thanks for your excellent travel agent services. You were professional, efficient and thoughtful, and helped arrange a smooth and pleasant trip.... Ver mais
A empresa respondeu
Fabulous commitment to customers. Going above and beyond. Response is almost instant. And the response is so accurate to the request. Have no hesitation or reservation in booking here… expect an... Ver mais
A empresa respondeu
Dean tried his best to assist me but with things being out of his hands to be able change, he arrange for total refund which was appreciated
A empresa respondeu
4,0
Bom
495 opiniões
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dean and samar were great
25 de abril de 2026
Opinião espontânea
Anna and all customer service is nice…
Anna and all customer service is nice and polite, I very appreciate yhat, Thanks very much.
24 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that Anna and our customer service team provided you with polite and helpful assistance. Your appreciation means a great deal to us, and we will be sure to share your comments with Anna and the team.
Thank you for your support, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Its very kind people
Its very kind people Easy to booking , I very happy with them.
24 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you found the booking process easy and that our team was helpful throughout your experience.
Your satisfaction is very important to us, and we truly appreciate your support. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Handling the impossible
Dean tried his best to assist me but with things being out of his hands to be able change, he arrange for total refund which was appreciated
24 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Customer,
Thank you for your valued feedback. We are pleased to hear that Dean made every effort to assist you and provided the best possible support in the circumstances.
While some matters may be beyond our direct control, we are glad that he was able to arrange a full refund for you and that his assistance was appreciated. We will be sure to share your kind comments with Dean.
Thank you for your understanding and support.
Best Regards,
Customer Support Department
I purchased a ticket on their website…
I purchased a ticket on their website for $1800 and then they emailed me saying my flight is pending and I need to wait 38 hours
12 hours later they emailed me saying they need another $1300 to secure my booking.
Now I have no money and no ticket and I am a single full time mum
23 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Katie,
Thank you for sharing your feedback. We are sorry to hear about the distress and inconvenience this situation has caused you.
Please allow us to clarify that fares displayed on the website are subject to live availability and confirmation from airlines and suppliers at the time a booking request is submitted. In some cases, due to rapid fare changes or limited seat inventory, the selected price may no longer be available when the booking is being finalised.
Further, as per our records, your case has already been reviewed and you were assisted by one of our Supervisors. We can confirm that the full amount has been reversed to the original mode of payment. The funds should reflect within the timeframe advised to you in our email communication, subject to your banking provider’s processing timelines.
Should you require any further assistance or clarification, please feel free to contact us.
Best Regards,
Customer Service Department
Their website is misleading. No office in South Australia. Take your money without confirmation of flights
Their website is misleading — they do not have a premises in South Australia. When you call them, they avoid giving a straight answer about it. When I asked about hidden charges, they explained that you pay the advertised fare upfront, and then they take up to 48 hours to “confirm” whether they can actually secure the flight at that price. If not, you’re told to either pay the extra or request a refund. They would not tell me how long a refund actually takes.
23 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Customer,
Thank you for sharing your feedback. We are sorry to learn that your experience did not meet expectations.
We would like to clarify that our business operates as an online travel agency, and while we service customers across Australia, we do not represent that we maintain physical premises in every state. We regret if any information caused confusion regarding our business presence.
Regarding fares, the prices displayed are based on live availability provided by airlines and suppliers at the time of search. As these fares can change rapidly due to demand and inventory updates, bookings may require a short verification period to confirm final availability. Where the selected fare is no longer available, customers are informed of the available alternatives, including the option to proceed at the updated fare or request a full refund.
Refund processing times can vary depending on the payment provider and supplier involved. Once approved, we always aim to process refunds as promptly as possible, though banking timelines may differ.
Further, based on the details available, we have been unable to locate any booking under your name. If you hold an active reservation with us, kindly share your booking reference number so that we may review the matter and assist you further.
Best Regards,
Customer Service Department
Customer service fine
22 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Stephen,
Thank you for your feedback.
We appreciate your comments and are pleased to know that you found our customer service satisfactory. Your feedback is valuable to us and helps us continue to improve our service.
We look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Business Class booking and no access to…
Business Class booking and no access to the Plaza Premium Lounge in Rome. I wonder how it will be in Abu Dabi. Do your homework properly, please! People pay for a service and I even paid more than $ 500 on my return ticket. I believe people should deserve the supervisor title.before acting as such.
20 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Valeria,
Thank you for your feedback. We are sorry to hear about your experience regarding lounge access in Rome and understand how disappointing this must have been, particularly when traveling on a Business Class ticket.
Lounge access policies can vary depending on the airline, airport agreements, and specific fare conditions. Your comments regarding both the service and overall experience are taken seriously, and we appreciate you bringing this to our attention.
Your feedback highlights areas where we can improve, and it will be shared internally to help ensure clearer guidance and better communication moving forward.
Please feel free to reach out if you would like us to review your itinerary or assist you further,
Best Regards,
Customer Service Department
I'm very happy the service with mr paul…
I'm very happy the service with mr paul thank you
19 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Richardo,
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the service provided by Mr. Paul.
Your comments are truly appreciated and will be shared with him. Please do not hesitate to contact us if we can assist you further.
Best Regards,
Customer Service Department
Fabulous commitment to customers
Fabulous commitment to customers.
Going above and beyond.
Response is almost instant. And the response is so accurate to the request.
Have no hesitation or reservation in booking here… expect an old fashioned care and concern. It was like I was a family member to the staff. I’m not! I’m glad it offer the most positive feedback.
17 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Dr. Kenneth,
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that you felt well looked after and that our team was able to provide prompt and accurate assistance. Your kind words about our commitment and level of care mean a great deal to us, and it’s especially rewarding to know that your experience felt personal and supportive.
Providing attentive, reliable service is something we genuinely strive for, so it’s very encouraging to hear that reflected in your experience.
We sincerely appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Extremely disappointing and highly concerning booking experience.
Only a personal reference number was provided, with no ticket numbers issued at the time of payment. After completing the booking, I was told there is a 48-hour confirmation window, yet there is still no clear confirmation, no ticket issuance, and no guaranteed timeframe for completion.
Subsequently, I was informed that only one sector is confirmed, while the remaining sector may take 7 days or more—or may not be confirmed at all—without any clear commitment, transparency, or accountability.
This critical information was not disclosed upfront before payment. Instead, conditions and uncertainties were introduced only after money was taken, which is extremely misleading.
The lack of transparency, unclear confirmation process, and shifting timelines raise serious concerns about the reliability of this booking platform. The entire process feels highly questionable and not what you would expect from a legitimate flight booking service.
I strongly advise others to exercise extreme caution before using this portal and to ensure full ticket confirmation before making any payment.
17 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
Paul was always very prompt in his replies
Paul was always very prompt in his replies and was very accommodating in helping me find better flight options to reduce transit times
13 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Tracy,
Thank you for taking the time to share your feedback with us.
We are delighted to hear about your positive experience and truly appreciate your kind words regarding Paul. It is encouraging to know that his prompt responses and proactive approach in assisting you with improved flight options helped enhance your travel experience and reduce transit times.
Your feedback will be shared with Paul and the wider team, as it serves as a great motivation to continue delivering a high standard of service to our customers.
Thank you once again for your support. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Service Department
Dean's professional services
Dear Dean,
I would like to express my sincere thanks for your excellent travel agent services. You were professional, efficient and thoughtful, and helped arrange a smooth and pleasant trip.
I am very satisfied and will highly recommend you to others.
Best regards,
Yun
9 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Yun,
Thank you very much for your thoughtful message and kind words.
We are truly pleased to hear that you had a smooth and pleasant travel experience, and that Dean’s professionalism, efficiency, and attentive service met your expectations. Your satisfaction is extremely important to us, and it is always rewarding to know that our efforts have made a positive impact on your journey.
We greatly appreciate your recommendation and your trust in our services. Your feedback will be shared with Dean and the team as encouragement to continue delivering exceptional service.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Service Department
Great customer service
Extremely efficient customer service and purchase experience. Everything is clearly communicated and done in a timely manner. Very rare to experience these days. I appreciated it very much.
15 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Irena,
Thank you for your kind feedback.
We are delighted to hear that you found our customer service and purchase process efficient, clear, and timely. Providing a seamless and transparent experience is very important to us, so it is especially rewarding to know that your expectations were met.
Your appreciation means a great deal to our team, and your comments will serve as encouragement for us to continue maintaining these standards.
Thank you once again for your support. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Support Department
Delayed ticketing
It sounds like you’ve run into a "phantom booking" or delayed ticketing issue, which is a common (and frustrating) tactic used by some budget Third-Party Online Travel Agencies (OTAs).
The "Reference Number" is Internal: The first code you received is likely just their own internal database ID, not the airline’s PNR (Passenger Name Record). Until they actually pay the airline for your seat, the airline has no record of you.
Manual Fulfillment: As you suspected, many low-cost sites wait for a "ticketing window" where they try to snag the seat at a lower consolidator rate manually. If the price jumps before they hit "buy," they often cancel your order and refund you.
No luggage included mostly and not very clear while booking (beware of this bait. Its not very clearly mentioned unless you dig for it)
13 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
I made a mistake
I made a mistake on line and Samar was there to help me out with the problem great customer service
11 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Martin,
Thank you for sharing your feedback.
We are pleased to hear that Samar was able to assist you promptly and resolve the issue efficiently. Providing reliable support and ensuring a smooth customer experience is always our priority.
Your kind words will be shared with Samar and the team as recognition of their efforts.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
A Truly Supportive and Knowledgeable Travel Advisor
Christopher was easy to talk to through the whole process, he gave great alternative suggestions to destinations so I could work within my budget. I highly recommend Christopher as your travel advisor.
11 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Donna,
Thank you for sharing your valuable feedback.
We are delighted to hear that Christopher provided you with a smooth and supportive experience throughout the process, and that his alternative suggestions helped you find options within your budget.
Your recommendation is greatly appreciated and will be shared with Christopher and the team as recognition of their excellent service.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Service Department
Good service
Mr. Anuj is really good guy , he helped me lot with my ticket. He gave me sufficient time and was really cooperative.
9 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Manish,
Thank you for your kind feedback.
We are pleased to hear about your positive experience with Mr. Anuj. It is encouraging to know that he was cooperative, patient, and provided you with the necessary time and assistance throughout your booking process.
Your appreciation will be shared with him as recognition of his efforts and dedication to delivering quality service.
We look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Service was excellent with all areas of…
Service was excellent with all areas of the service , including all questions and queries I had , Spencer has excellent service and speaks very well and is easy to understand . Thankyou Spencer
8 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Bruce,
Thank you for your valuable feedback.
We are delighted to hear that you had an excellent experience with our service and that all your questions and queries were handled to your satisfaction. It is especially pleasing to know that Spencer provided clear communication and was easy to understand throughout the process.
Your kind words will be shared with Spencer as recognition of his dedication and professionalism.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Dear Chris
Dear Chris
Thank you so much for your service and wonderful words. I have big respect for your work. And thank you for today, May or god bless you.
9 de abril de 2026
Opinião espontânea
Resposta da Cheapflyshop
Dear Eric,
Thank you for your kind and thoughtful message.
We truly appreciate your words of appreciation and are pleased to know that you had a positive experience with Chris. Your recognition of his service and dedication means a great deal to us.
Your message will be shared with Chris as encouragement to continue delivering a high standard of service.
We sincerely value your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
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