Cheffins  Opiniões 

Failed to sell my property, strategically (and subjectively) valued at rock bottom price to effect quick commission / mates rates.

I specified at the OUTSET I did not want non proceedable buyers viewing. The only interested party were non proceedables who Cheffins expected me to hang on to and lower my price (if need be) in order to fit their narrative.

My fault for not putting this request in an email on day one for paper trail proof. Then again subsequent email requests in this vein were ignored anyway.

Cheffins did not carry out due diligence on buyers (who are useless to vendors) but of strategic use to Cheffins?

They thought I would dance to their tune and stay beyond the contracted period.

All agents do is get listings with inflated valuations, gain market visibility for themselves and stick two fingers up to vendors for remainder of the contract. Inflated valuations cause stale listings. If they hoped I would drop the price in desperation a few weeks down the line, I was never going to play that industry standard game.

Acting in the vendors' best interests is not in their remit.

Cheffins explained the reasons for sending round non proceedables, as if that was going to make things right. They seemed incapable of understanding my request.

At crossed purposes regarding accompanied viewings as opposed to us carrying them out. Only had two viewings in which Cheffins attended. The 2 viewing assistants' attitude seemed to be they didn't want to be there. One assistant turned up late, was unprepared and making it up as she went along; she even asked in whispered tones which one was our garage.

Prior to her attendance, I let the buyer in myself and started the viewing. The buyer expressed annoyance about Cheffins' time keeping as she had a second viewing to go to straight after. Because of this, Cheffins created a negative impression going forward. Felt trapped in the contract at this point.

Glad to be out of contract - (apart from the non-sensical 6 month / 2 year rule (?) Just another agent who live up to the stereotype.

Hardly spoke with the same person twice.

Main person was Steve Banham (senior negotiator) at Cheffins in Cambridge.

Subsequently received a "disingenuous apology" from the equity director, stating she stands by her staffs' performance. God forbid an agent takes responsibility for their ineptitude. The profession well and truly looks after their own.

I could not have dealt with a more dishonest company. I was mis 'sold' a rental property, harassed by the neighbours, harassed by Cheffins all because they didn't do their job properly.
After asking for the contact details of the maintenance company looking after the street, we were refused. Thankfully the company contacted us directly, but Cheffins were very obviously not going to pass on this information.
Then, when leaving we asked to be at the property for the checkout (because we didn't trust them) they agreed, cancelled on the day, and then rearranged it without informing us, sending us the checkout without informing us it had been rearranged. They then tried to claim £600-£800 in damages, including water damage to a sink we hadn't used and repainting the property because we managed to remove some of the single thin layer of paint after wiping it with a wet cloth. Thankfully the TDS saw through most of these lies and they received a significantly reduced £300. Fraudulent as far as I'm concerned.
I actively avoided renting from these abusive scum again, and now that I'm in the position to buy I will never buy a property they are selling.
This happened about 10 years ago, but the experience I had means that 10 years later I am still angry about the abuse me and my female housemate were put through.

All the staff were extremely helpful, professional, and friendly.

We have used Cheffins to manage our rental property for the last (approx) 15 years.
They have always done a good job for us, the staff are friendly and communicate well, keeping us up-to-date with events at the property and legal requirements.

I have used Cheffins platinum service since 2015 .The staff are committed and professional especially when dealing with tenants and awkward situations that sometimes arise.Payments and accounts reporting are excellent as well as being kept up to date of all the legislation being levied on landlords by the government .

Cheffins lettings team managed my property for eight years until its recent sale. Both lettings and sales team are very helpful, have expert knowledge in their field and demonstrate true professionalism. Debra in the lettings team is brilliant, responds promptly to enquiries and gives excellent advice when needed.

Both Charlotte and Leila in the sales team were incredible. From dealing with potential buyers, booking viewings, negotiating the sale and then chasing everything to point of exchange they were so helpful, friendly, courteous, professional and always so quick to get back to me. My house was on the market for less than two weeks and we exchanged contacts in very good time. This was down to Charlotte and Leila’s hard work and communication with everyone involved.

I would highly recommend Chefins for both property letting and sales, they have been fabulous!!! Thanks to all of you.

Cheffins Haverhill are absolutely first class managing our 2 rental properties.
Laura Yemm is exceptionally professional, efficient, so helpful & looks after us perfectly. A pleasure to deal with .

Cheffins has been mangling my letting properties for many years. I can always rely on them to sort out the regular certificate check for Gas and Electric. The regular property visit reports are detailed and honest. If there is any repair needed Cheffins always inform me first. I know my properties are in good hands. Many thanks to their good management leadership and strong team members.

I had an excellent experience with Cheffins Haverhill throughout the entire process. The team was professional especially Laura, knowledgeable, and always willing to go the extra mile to help. Communication was clear and prompt, and they kept me informed at every stage, making what can often be a stressful process feel straightforward and manageable.
I would highly recommend Cheffins in Haverhill to anyone looking to buy, sell, or rent a property. Thank you to the whole team for such a positive experience.

Excellent service from the letting team . Always happy to help out with any queries.
Thank too Laura and Ewan for your patience and understanding.

The staff in Cheffins haverhill high street have been excellent from my first move in date and anything wrong in the flat they have on it straight away. The staff are always welcoming when you pop in to there agency in haverhill even just for a chat Laura is very proffesional and has loads of
Knowlege and is very mice to talk to.

David and Rhea made the whole process completely seamless. Genuinely, the sale was the easiest and most efficient part of the whole process. It's really noticeable even that the care taken to get high quality photos sets Cheffins apart from others. Highly recommended and thank you David and Rhea!

Excellent help and advice from Rhia at saffron Walden office.
She kept her cool in what was for us a long and protracted sale process due to issues lower down the chain.
Thanks again Rhia

We complete tomorrow having exchanged last week and all I can say is a big Thank You to Cheffin’s especially Max whose persistence rewarded us with a successful transaction. We were kept informed at all stages of the progress in a friendly and patient manner. We felt Cheffin’s found genuinely interested potential purchasers during the course of our sale. A big thank you also to Ella and Judith who were calming influences in a turbulent sea.

I have been renting with Cheffins for over 10 years and at all times found their knowledge of rental laws to be excellent. Their support in dealing with tenants, both good and bad, has been well advised and rapid. Their knowledge of local professionals to provide all the services needed is very comprehensive and the charges have always been reasonable. I live abroad, so their local knowledge when finding new tenants has been invaluable. Over the years staff have changed At all times there has been excellent continuity of service, with no gaps in the service provided. I strongly recommend this company to anyone considering appointing a letting agent.

I had a lovely experience with Cheffins. I would especially like to mention Angie, who worked incredibly hard for us. She is one of the kindest and most dedicated people I have ever met. She even supported us during weekends, despite it being her time off.

Thank you to the entire Cheffins team for your excellent service.

If I could give zero stars, I would. We enquired about a highly sought-after 5-bedroom letting and were told there was only one specific day available for viewings. We completely rearranged our schedules and drove nearly an hour (a 2-hour round trip) to attend.
Upon arrival, the agent was nowhere to be found. When we called, it turned out the agent had booked us into a completely different 3-bedroom property at a totally different location. Because of their internal administrative blunder, we missed out on the correct property entirely, as it went under offer to people who were actually given the correct address.
When we raised this with the branch manager, Christina, instead of apologizing professionally and offering a solution, she actively tried to shift the blame onto us. She argued that because their automated confirmation email contained the wrong address, it was our job to proofread their agent's data entry before traveling. She then bizarrely claimed that because the property was high demand, it didn’t matter that we were sent to the wrong house because we "might not have got it anyway."
An absolute masterclass in gaslighting and shocking customer service. They refuse to take responsibility for their own staff's human errors. If you are a landlord, be aware that this agency is actively losing you good, proceedable tenants through pure incompetence and then alienating them afterwards. Avoid at all costs.

Cheffins Newmarket (particularly Kristie, Claire, Sophie and Andrew) were excellent in dealing with our recent property sale and purchase. They were friendly, proactive, accessible and effective - everything you want in an estate agent. Thank you!

We rented through Cheffins for two years and had a great experience throughout. Angie German in particular was outstanding, always responsive, genuinely helpful, and incredibly patient. When our move-out got complicated (we relocated internationally and had to coordinate everything remotely), Angie went above and beyond to help us work through the checkout process smoothly. She was proactive, fair, and kept us informed at every stage. The deposit return was handled transparently and resolved quickly. If you're renting in Cambridge, you're in very good hands with Cheffins and especially with Angie.

After a torrid time in the middle of the sale,it was a pleasure to meet max and he came to my house and apologised,and dealt with everything that was outstanding, credit where credits due,and max sorted everything out,as I was totally stressed,and I would definitely use them again as I maybe moving myself.