Chelsea Peers Opiniões 

Really poor customer service - I emailed three times to cancel my order before dispatch - once within a minute of placing my order when I realised I made a mistake but I haven't had any reply - not even an acknowledgment. I bought a pair of pyjamas from this brand via John Lewis which were pretty pricey for what they were but therefore thought I was safe going direct for items JL don't stock. I was wrong! Very disappointed.

I have been buying from Chelsea Peers for some time now. I have always loved each and every item I have bought. However, the proof of a company's quality is in how they deal with an "issue." My recent purchase unfortunately slipped through their quality control. It happens. I sent an email with images on Sunday evening. I was responded to first thing Monday morning. Received an apology and offered two solutions. No request for further images, no need to send the item back before they replace it. Replaced with an apology and no further inconvenience. Excellent customer service, which is incredibly rare these days! Thank you Emily, you made me feel like a valued customer. Something that very few companies do these days! I couldn't recommend CP more!

Lovely maternity pyjamas, so soft and comfortable. When an issue rose the customer service I received was fantastic, Emily replied promptly to my emails and was so helpful. Thank you

I wrote them 2 reviews with one star-none of them are visible 🤣
So I will just copy them here!

Product review:
ABSOLUTE JOKE for so much money paid!
Lovely at FIRST sight, touch, wear.. After few washes threads and wires started to come out, I wish I took pictures when I was cutting out free rest of my laundry completely tangled in shirt’s threads. Bottoms turned so humongous, that they were falling off me at 9 months pregnant. I ordered size 10-SMALL 🤣 I am 166cm and was 68kg at the end of pregnancy. My cheap ASOS pyjamas are better quality. Absolutely ridiculous price for what you get! And I hoped to wear it with my second pregnancy 🤣

Shopping experience review:
Ordered 2 pregnancy sizes, kept one which fitted well, returned the other one. (No problems with refund and nice packaging was only good thing about my experience) After few washes, pyjama turned HUMONGOUS with wires coming out during washing, tangling all the laundry together, I wish I took pictures of cutting my laundry free-never seen anything like that before 🤣 Absolutely overpriced pyjama for what you get. It last few washes, than this pyjama turns to nightmare!

So helpful after I had some issues with the courier. The customer service team couldn't have been quicker or more accommodating.

Fantastic Service, with my communication via E Mail, and gorgeous Pyjamas, always a pleasure to purchase with Chelsea Peers
Many Thanks

Fabulous customer service from Chelsea Peers.

An item arrived that was faulty and a return, replacement and label was sent within an hour of me sending my first email.

Very impressive service.

Disappointed with how long the products last considering the price. A set of the bottoms has only lasted 3 months and a couple of washes. Expected a bit more when spending £50 on pajamas

edit - Reached out to the email in the reply with the issue and got a replacement within 2 days, great customer service

I had a problem with my order. Nothing to do with Chelsea Peers but the delivery and Emily was amazing, super efficient!
Thank you x

So far my experience with Emily has been outstanding. I had ordered my daughter some maternity pjs but as she was away for her birthday I ended up giving them to her past the 28 days allowed for returns. She loves the company but unfortunately they didn’t fit but because they don’t do exchanges and requested if I could return for a credit note which they have kindly agreed to do. I have posted item back to them and am awaiting further action but so far they could not have been more helpful.

I am refreshingly shocked at the friendly, professional and efficiency that Emily at customer service dealt with the issue. I brought a friend a pyjama set and upon arrival it was mis matched in size. I sent an email which was responded to very quickly. The matter was very quickly resolved and I was offered a refund or replacement. I choose replacement which was sent to the friends address with next day delivery. Obviously the mistake shouldn’t have happened but we are human, how Chelsea peers rectified the matter is most important and they did this extremely well.

My first package got lost by the transporter and I've rarely seen such a fast responding and kind customer service. The Chelsea Peers team went out of their way to help me find the package and when it was clear that that wouldn't be possible they sent me a replacement order straight away which arrived safely and is perfect. Would definitely order again !

Great product - cute designs and wash well.

Had brilliant customer service online - both quick responses and eager to help when I requested a product exchange rather than return.

Would recommend and look forward to ordering more of their new product releases throughout the year.

Amazing service, quick delivery and the most soft and luxurious dressing gowns. Had an issue with one of my orders as they accidentally sent the wrong size, they resent the correct size the next day and let me keep both items, amazing service, quick response and amazing quality items. Will definitely order again

Fantastic service , I received a the wrong item (it happens sometimes) and within 24 hours I my correct item had been shipped on an express tracking service.

OMG , HOW CAN YOU RUNE A BUSINESS LIKE THAT ?? SHAME ON YOU , WHATS THE PONT TO HAVE SOME NICE PRODUCT , ALTHOUGH YOU HAVE ZERO QUALITY CONTROLS , NO COSTUMERS SERVICES TELEPHONE LINE , AND TO GET AN EMAIL RESPONSES YOU HAVE TO WAIT 1 WEEK 🤦🏻‍♀️👎.
ALSO WITH THE FLEECES LOUNGE WEAR THE GIRAFFE WAS GREAT, BUT THE CELESTE ONE , THE TOP OR THE BOTTOM DO NOT MATCH THE COLOUR .SO YOU FIND YOURSELF WITH A TOP WITH x 2 DIFFERENT COLOUR PALETTES OR THE TROUSERS .
IT LOOKS LIKE DEFECTIVE / SECOND GOODS . THAT IS YOU BUY VIA CHELSEA PEERS OR VIA QVC .IT WAS A FLLECE TOP WITH THE HOOD WITH THE GIRAFFE THAT I WANTED TO BUY THAT WAS ON SALES ON THE WEBSITE OF CHELSEA PEERS , BUT WENT I INQUIRED ABOUT THE DOUBLE SIZING CHESY MEASUREMENTS , FIRSLY THEY GAVE ME THE WRONG SIZING MEASUREMENTS, AND THEN BY THE TIME IT TOOK TO GET BACK TO ME , OVER 1 WEEK , THE SALES WAS GONE , REALLY APPALLING , WHEN I KEPT REPEATEDLY ASKED FOR THE CEO TO CALL ME , I WAS TOLD THE BS 😤STORY THAT DE DO NOT HAVE A TELEPHONE TO CALL , I WANDER IN WICH PLANET THEY ARE LIVING ON ??. THAT'S THE PROBLEMS WITH YOUNG GENERATIONS THAT WANT TO HAVE A BUSINESS WITH ZERO KNOWLEDGE ABOUT HOW TO RUNE A BUSINESS . THE NUMBER ONE FACTORS THAT IS TO PROVIDE A TELEPHONE LINE WITH A GOOD COSTUMERS SERVICES .LETS SEE A LONG THAT BUSINESS WILL LAST AT THAT PAST ??.
OTHERS COSTUMERS HAVE COMPLAINT ABOUT IT TOO VIA QVC .JUST AWFUL NONE EXISTENT COSTUMERS SERVICES AND ZERO QUALITY CONTROLS .I AM NOT A HAPPY COSTUMERS SADLY .

I love Chelsea Peers … it’s by far my favourite pyjama brand … so comfortable, I never want to take them off. My latest pair are so very soft and stylish ..I use them as lounge wear. Put them on in early evening to relax .. amazing . I can’t recommend enough .

What can I say about this service amazing
I sent a email because I had a problem with a item I have not received through Yodel
I got an email within 24hr telling me they were looking into the problem with Yodel
Then sent another email saying they have sent another pair of pj's out which I will receive in 2-3 working day as a good will gesture amazing service.
Plus my partner loves theses pj's she gives them 10/10 she says amazing quality

Where do I even begin! As gifts I wanted to order 4 pairs of pajamas - not a inexpensive purchase. The order would only process in 2 parts so I had to pay 22 euros in delivery on EACH order. I then needed to order another 2 pairs another 22 euro delivery charge. Last year, delivery was FREE. I forgot my password, my bad, the reset link didn't send me a new code, so I had to make another account. Now I have points on two separate emails. The tracking with DPD for all 3 orders is not updated. I keep getting alerts saying 'being deliver on 22 January'. No, nothing received. I cant track the parcels as there is no ongoing local tracking number (I live in Greece). I can't get into the first email address, even now, so can't check for info. I emailed CP and got a reply from an agent called Emily, who told me she would get in touch with DPD, and get back to me. That's another no, with tumbleweeds blowing. Re-emailed Emily but again, no response. So 6 pairs of PJs were ordered, but no goods, or apology, nothing.
UPDATE:
A partial refund of postage, 15 percent off next order! but still no sign of the 3 missing orders, and the same old 'allow 24/72 hours while we look into it for you. I was told this 6 days ago and am now being told it again with the clock starting from today the 27th.

2nd UPDATE: Can the service at CP get any worse! Today I got an automated message saying the goods were being refunded. I didn't want a refund, I wanted the items I ordered, paid for, and have been relentlessly chasing. Some of the items were gifts, and now the other retailer selling the items no longer has them. I am guessing I have had a reply on here as I emailed the company's CEO. I didn't even get an explanation of why I was having a refund. How this company even trades on-line is a mystery to me.

Trying to get hold of customer services is impossible. The WhatsApp link won’t work and there is no way of knowing if the message sent has gone through.
Frustrated as the wrong item has been sent.