Cherrydiva Opiniões 

321
TrustScore: 3 em 5

2,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My daughter loves cherry diva jewellery, particularly the belly bars. We have shopped with them several times. We had a slight problem for the first time, where a part was missing. Emailed the custome... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love cherrydiva. I received my first order today and I am so incredibly happy with it that I’m only going to shop with them from now on. I have always wanted a small gemstone that wasn’t a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I was recommended this company by my piercer so I was confident in placing an order. I ordered lots of earrings. They arrived quickly, lovely packaging but earrings are cheap rubbish you expect to pay... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Faulty faulty faulty scammers! Won't reply to my emails, have replied once asking for video evidence & then asking me to PAY to return the quite obviously faulty jewellery. Now ignoring all emails! H... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Informação fornecida por diversas fontes externas

Bohemian treasure trove that ships world wide.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

321 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(321)

58 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

The products are beautiful

The products are beautiful, however I got sent the wrong colour of a set. I have contacted twice and still no reply. 🤷‍♀️

1 de fevereiro de 2023
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Serena - we believe your emails have been responded to :)

Classificada 1 em 5 estrelas

I ordered 2 items as a Christmas gift…

I ordered 2 items as a Christmas gift at the beginning of December. The delivery was meant to be within 2 weeks. When I hadn't received my product after 2 weeks, I emailed them to chase my order. I was advised it was delayed due to the Royal Mail strike. I then tracked my order, which advised my delivery was with the courier Evri (so had never been with Royal Mail!). Tracking advised that it had been delivered on 10th December. I had several deliveries from Evri in the run up to Christmas and this definitely wasn't delivered.
I contacted Cherry Diva again who said I should chase it up with the courier! After several back and forth emails, with me insisting on a refund, as I had since purchased an alternative gift, I was told I had to fill in a form. What a joke of a company. I still haven't received my product or refund. I will not be using this site again! Terrible service.

20 de dezembro de 2022
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Wendy.

As advised in our email conversation, as the package has been confirmed as delivered by the courier we are required to investigate this issue, which is the reason we asked you to complete a denial of receipt form.

This issue is currently being investigated for you.

Classificada 1 em 5 estrelas

I ordered with a 10% off code but when…

I ordered with a 10% off code but when I completed my order there was a banner on the home page saying 25% off everything. I also thought what I bought was a set of earrings not one, which admittedly is my error but I’m not sure why anyone would want only one earplug earring. Pretty disappointed

3 de janeiro de 2023
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Laura.

We are sorry to hear you feel this way regarding your order. The discount banner (when available) is visible at the top of each page - it’s not something that will appear after checkout, it will always be visible until the promotion ends.

All piercing jewellery is sold individually, unless specified otherwise.

Classificada 5 em 5 estrelas

Absolutely amazing

Well apart from how amazing the piercings are, I get many compliments but not only that the shipping was super fast and you definitely can’t complain about the prices neither.

27 de novembro de 2022
Classificada 1 em 5 estrelas

Very disappointed

Very disappointed . My item was dispatched 22 days ago and still haven't received it. I was blocked on Facebook messenger for enquiring about it and several emails remain unanswered. I

8 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely awful company. AVOID!!

Absolutely awful company! Their customer service is shocking and their jewellery is crap and tacky. They ignore you over email and have no other way of contacting them. I sent my order back over 2 weeks ago and have not had an email confirmation, a refund or even a reply from them!! Disgusting. Would definitely NOT recommend this company. Keeping my money and having their jewellery back. Also took over a week to arrive so a lot later than they said.

1 de novembro de 2022
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Toni.

Thanks for your review. Your return was authorised as requested, however as we have advised to you we have not received your return, or any tracking information to track your return. Once your return arrives with us it will be processed.

Classificada 1 em 5 estrelas

Send wrong order, never got the correct item or refund!

They sent a wrong item in my order. I contacted them to inform them of the mistake with pictures the same day I received them 30/09/22 They were very nice by email and said they would resend the correct item. 30/10/22 Contacted again to see if they had sent them out, they said they had been sent out on 3/10/22 and for me to confirm that I hadn’t had them yet. I told them again I never received it and they never got back to me.
I have since emailed twice for a refund 12/11/22 and 18/11/22 still no reply.
Shame it couldn’t be resolved as I love the other item I ordered. I won’t order from these again.

30 de setembro de 2022
Opinião espontânea

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