ChickenGuard Opiniões 144

Oh my- what a great experience-
Our chick door failed to work and our customer service was wonderful. She stepped in and verified the problem- gave us choices and a 20% discount on our needed part- The part came within a couple days- install was simple and our chick door is operational again! Thank you for your loving care! Done!

The automated door opener works perfect! At a certain moment, the internal clock stopped working (door would still open and close at the correct time due to the light sensor) and chickenguard was really quick with sending a replacement part.

I decided to purchase a ChickenGuard door opener in March 2022, after several years of perfect operation of my VSB opener it decided to retire.
My choice was based on the company manufacturing in the UK and the additional functions the ChickenGuard unit had.....all came with a premium cost.
The first unit lasted 17 months before going faulty, this was replaced under warranty in December 2023. The second unit has now gone faulty and no repair was offered just a 20% reduction for me to purchase a new unit. This was following 2 phone calls, 3 emails and 2 messages left on their ridiculous AI Chat........no thank you!
There are numerous door openers now on the market especially from China, these retail around £30 not the premium price of £150+ of the ChickenGuard.
If the quality matches the price then you dont mind, but certainly not in my experience, the chickenGuard products are no more reliable than a very cheap Chinese opener.
KEEP AWAY FROM THIS PRODUCT........YOU WILL BE DISAPPOINTED

The motor of our chickenguard All-in-one gave out. After contacting Chickenguard we received a fast response and solution from Maribel. They send us a new motor and a link with the instructions. After a week since the first contact our automatic door works again. Great service!

I would like to say what a great company Chickenguard are to deal with. I had purchased an automatic chicken coop door and it stopped working just inside the guarantee period. After trying to help me get it fixed, I was asked to send the motor unit back and they sent out a new one. Many thanks and keep up the excellent customer service.

The customer service for this door is outstanding!
Has worked for over 5 years with little problem, if I had any questions or needs, they were prompt and responsive. Highly recommend.

Prompt response and troubleshooting information with follow up.

After sales service outstanding. I have had nothing but the best customer experience from all the staff over the last 3 years.

Purchased ChickenGuard secondhand, easy to install and set up, have had one issue where the door wound itself fully up but that was easily rectified with the help of the ChickenGuard team. I find the menu a little tricky to navigate but that is because I only change the timings very occasionally. Great product highly recommend.

Vraiment bien réactif, etvde bon conseil

Great company and an excellent product. If you have chicken this is the device for you.

Zeer tevreden van klantenservice via messenger. Werd goed geholpen en het was eenvoudig om onderdelen te bestellen. Deze zijn ook snel geleverd.

I had an issue with my door…..called them….initially tried to help me via the call ….then called me back on video call & Tracy was so incredibly thorough….unfortunately it couldn’t be resolved….but within 3 days sent me out a new part….they have also emailed every step of the way….amazing customer support….faultless

Système pas fiable. La notice semble pas mal au premier abord, mais les explications ne sont pas précises et il y a des erreurs de traduction.
Se met très souvent en "obstruction" lors de la fermeture alors qu'il n'y a AUCUN obstacle. Après de nombreux appels et mails, plusieurs niveaux de serrage du cadre, ça marche quelques jours et ça se coince. Donc si on veut être tranquille il faut surveiller tous les jours. Alors qu'à la base on a payé pour éviter ça.
A fuir !

Excellent service.
Our chicken guard motor stopped working, we sent it back (free postage) and they fixed it for free within a day! It was then posted straight back and is as good as new. The communication was quick and easy and I’m so glad we emailed and didn’t just go out and buy a new one.

Responsive and knowledgeable customer service, great product. We have used the Chickenguard automatic door openers for many years with great success. On our newest purchase, the motor was noisy. Customer service addressing this concern was excellent. They walked me through troubleshooting the issue and when not resolved, sent a new unit promptly, which works beautifully!

een zeer snelle en goede oplossingen de medewerkers weten zeer goed waarover ze spreken en ook de snelheid waardoor ik geholpen ben dit is top

Entreprise très facile à joindre, réponses/échanges claires et rapides, problème traité avec efficacité, sérieux et rapidité.
La satisfaction du client semble primordial ,on se sent pris en considération jusqu'à la résolution du problème.Merci
Très satisfaite je recommande cette entreprise.

Our chickenguard had a problem with the display and I couldn't use it at all. We exchanged informations and photographs with the customer support service. It took only a few days until I received a new PCB Board, I can use again the chickenguard. I am very pleased with the service which has always been very helpful and quick ton answer when I had a problem.

Superb service. My 2nd chickenguard had a problem with the sensor but thanks to the wonderful people at chickenguard, the matter has been resolved quickly and efficiently. If only more businesses were as professional as Chickenguard. 10 out of 10 for customer service. I couldn’t be more pleased.