Chilterndoors Opiniões 

301
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Today Chiltern Doors completed my front porch enclosure with two composite doors in the middle. It’s great quality product which was fitted with excellent workmanship. Really impressed with the end... Ver mais

Classificada 5 em 5 estrelas

I had a very easy experience when I walked into the showroom to choose a new front door. Lui & the team made me feel very welcome & at ease while guiding me through the various options available. My n... Ver mais

Classificada 5 em 5 estrelas

Im very pleased from the start to finish with my order. I ordered my four Panels Bi-fold door, double glazed windows and french door with internal Blinds. * quick and simple quatation. *came for... Ver mais

Classificada 5 em 5 estrelas

Had a total of nine different windows (ranging from small pantry to huge bay) in need of replacing, searched for an available and reliable service for a long time. Harris and his team made the long jo... Ver mais

Informações sobre a empresa

  1. Fornecedor de portas

Escrito pela empresa

We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

301 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,9

Todas as opiniões

(301)

49 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We have drove past their bright orange…

We have drove past their bright orange sign many times. Popped in as our door lets in lots of draught. Was taken back to how nice their showroom was. Very smart, the lovely lady at the front desk was very helpful and gave us both a J20. Ended up speaking to a sales person who was very knowledgeable. Purchased an Agate grey front door, it was installed last week. Very impressed with the entire process from the J20 to their neat and tidy finish! 5 Stars from me

19 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Awful customer service

Avoid!! Abysmal customer service!

Got a quote for a door 25 Oct, sales team didn't tell me it was only good until end of month when a promotion ends. Not ideal, but ok I guess passing on a cost from supplier + £150. When I did order, I was told lead time was 4-6 weeks. I had a quote for £200 cheaper elsewhere, but Chiltern assured me it would be in before Xmas 7 weeks away. So I agreed and placed the order.

Then no communication at all, I messaged on 16 December asking for update, just an excuse that fitters were back to back. Xmas comes and goes, we get to 13 January and I message again - now the excuses start. Sales guy was sick, that's the fitting team, we're the sales team,.. No apology whatsoever. Door installed 17 January nearly a month late. Then when I complain about the customer service, suggesting they should at least match the price I was quoted elsewhere, the excuses started.. They'd only promised to 'try' for xmas, the whole industry shuts down over xmas.. for 4 whole weeks apparently, Chiltern were open but only a skeleton staff - how much annual leave do their employees get? An example of the bizarre excuses made by email:
"Paul and Heidi were very attentive and come back and fourth to help you with discounts etc"
"We did call call and remind you of this as we knew it was coming to an end, This was to try and keep that discount for you."
I sent back a screen shot of my call log proving I'd never been called even once.

Eventually I did get a call from Lui, who still refused to offer any sort of apology or goodwill gesture, accused me of making up the above facts to swindle him out of money, became irate and said I had to pay immediately or they were sending a team to extract the door and taking me to court for the costs. He then started a court claim against me immediately, only 24 hours after I received their invoice!

Save yourself the stress for when something goes wrong - order elsewhere!

21 de janeiro de 2025
Opinião espontânea
logótipo da Chilterndoors

Resposta da Chilterndoors

Hi Chris,

Thank you for taking the time to leave a review. My name is Lui who looked into this matter when you refused to pay the balance after your door was installed. I was in the company of two other sales people and I did not get irate or raise my voice at all.

You ordered your door and paid a 10% deposit on the 12th of November. You had been into the showroom in October. In October your door was a pre Xmas delivery. When you ordered it we said we would not be able to guarantee you Xmas delivery but it would be a try for Xmas. On the 16th of December we spoke and advised you that it would not be a pre Xmas installation as it had not arrived and was due any day. The installers take a Xmas break and the industry shuts down from the 20th until January. We were clear with you on this as your door normally takes 6 weeks to come.

When your door was fitted in January, We installed it to a high standard and even helped wire in your ring door bell. The picture of the door looked very good. When the office called for payment you point blanked refused a balance of over £3000.

Bear in mind the door was fitted within the lead time given, bear in mind we pay the suppliers for this door and the installers.

Your words were well I am not paying unless I get money off. I said I could not give you money off as Heidi and Paul had done nothing wrong and kept you in the loop throughout! You said well what will we do then? You then said shall we go to mediation? I responded that it was unnecessary and you should just pay your bill. You again refused. I then emailed you regarding your stand off and said if you cannot agree we will have no option but to send you a CCJ. You then paid within 7 days. You didn’t pay the court application Fee which is still due.

You won’t bully us into a discount Chris or hold a balance as a negotiating tool. You have a lovely door installed and a lot of effort went into this. To then not pay is wrong in my opinion.

Also May we add we called you in October giving you a reminder to order, you didn’t seem rushed then? But when you leave it to last minute then becomes our problem. You were doing your utmost to get a discount when nothing had gone wrong, You’d said you was not paying and you suggested mediation, So I started the court proceedings against you, this is what happens when you do not pay, You don’t go into Tesco’s and get to the check out and say what’s your best price do this or do that or I won’t pay. Your door was fitted in the time given and we updated you in December also. When you said you wasn’t paying you then said what happens now, I said well if you aren’t paying we will send the fitters back around and take out the new door. What am I supposed to do, say yes Chris you can keep it and dictate with the amount you want to pay. Ok Chris the door was fitted within 6 weeks stated, but for you we will do it in 4 weeks, and at the end Chris you can then tell me what you want to pay?

Big bad Chiltern doors, Filing a CCJ against someone who refused to pay over £3000. You clearly stated you wasn’t paying and ignored our emails. Maybe next time you order half the lead time, half the cost and maybe we will get a great review!


If you have any other questions or concerns please give me a call.

Thanks,

Lui

Classificada 5 em 5 estrelas

So happy with Lui!!I recently ordered a aluminium door for…

I recently ordered a aluminium door for my house. I had seen the car with sign writing at the school. I contacted these guys and came to the showroom. Very happy with the installation of my new door. These guys were so helpful with the payment method and quality. I will recommend all of my friends and family as they love my new door. I have so many compliments.

11 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Chiltern Doors did an amazing job…

Chiltern Doors did an amazing job fitting new windows and doors in my home. Credit to Haris for his excellent customer service. The window quality is excellent, and the fitting team was professional, friendly, and efficient. The whole process was smooth. Highly recommend!

13 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

AMAZING FROM START TO FINISH

AMAZING ! From the initial enquiry and phone calls to the measure up and then very fast installation this really has been a great service ! Harris was so helpful and the team that arrrived to do the installation were happy and chatty and did a fantastic job ! We honestly couldn’t be happier ! Thank you ☺️

7 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Atom & team all great. Highly recommend

Atom was great throughout and very accommodating as I had to partially brick up one of the windows. Install team very hardworking and didn’t stop to get the job done and did so to a very high quality. Thanks very much the windows are great

27 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Impressive

From the moment I contacted Haris until the job was completed, we've had nothing but exceptional service. Haris was very efficient, and personable. Chiltern doors came to me via recommendation and after the quality of service we've received, wouldn't hesitate to recommend them in the future. Nothing was too much trouble from the design of the doors, to the installation date. Alex the fitter was hard working and personable. The installation was seamless and all rubbish was taken away at the end of the job. Really happy with the execution of the installation. Very happy with the results.

25 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I’m very pleased with quality service…

I’m very pleased with quality service and friendly customer service care specially the Manager Mr Haris he is look after me very well with great service and good price as well , im very happy with top quality job I’m recommended .. ( Chilterndoors )🙏🙏❤️

23 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend without a doubt!

We randomly came across chiltern doors through social media ads and gave it ago which felt scary. Chiltern doors has been unbeatable from start to finish from their amazing products & service unbeatable prices start to end. We dealt with Atom all the way and he has been amazing always ready to answer any questions. We had our slimline garden slider from chiltern, outdoor skylight, lounge door, and high security entrance door and im in love with every single one. The high standard quality speaks for itself. Anyone who arrives cannot stop complimenting our entrance door as it’s become the icon of our newly refurbished house. We had many meetings and visited the showroom staff was amazing attentive and never failed. Building work can be stressful alone but to come accross companies like chiltern doors who make everything simplified and smooth was a game changer and hassle free. I am already recommending them to all friends and family. Thank you amazing team for all the great service smooth transition and amazing products!

11 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service from start to finish

Me and my partner have just bought our first property together and had all our windows, front and back door done by Chiltern. We had around 6 other companies come and visit us and Chiltern not only offered us the best price but were so friendly and professional throughout the process. Heidi and Paul in particular were amazing. Their support and communication throughout the process was flawless and we couldn't believe how quick the it took from the date of their visit to the actual installation. The workmen who attended and fitted the windows were so quick, thorough and did an amazing job. We also couldn't believe how clean they left the house once they'd finished. I honestly could not recommend this company enough, we are so happy with our new doors and windows. Thank you so much Heidi, Paul, Louie, Angie and the team of fitters!

12 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

From start to finish Chiltern doors provided an excellent service. The staff were friendly, professional and very helpful.
I was astounded by the quality of the front door. The installers were also very professional and respectful to my property whilst working, they left no mess at all.

I would highly recommend Chiltern Doors

Thank you again Chiltern Doors 💕

6 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, Haris came over and spent time showing us the doors and colour selections. Really happy with the tradesman who also fitted the door as he continued to do the best job regardless of the weather conditions. Haris was amazing and informed us of all the info we needed. Highly recommend Chiltern doors Birmingham.

28 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

100% Satisfaction of our Expectations !!

Great experience from start to finish. From the initial consultation to the final fitting of our new Front Door we had complete confidence with the professionalism of the Chilterndoors Team, and we wouldn’t hesitate in recommending them and their range of products.

15 de novembro de 2024
Opinião espontânea

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