ChowNow Opiniões 160

The customer service is horrible. I had an issue with my order (like the bag was soaking wet and broke and my food hit the floor) and the customer service just said sorry it’s against our refund policy and I asked what the refund policy was and was told “ I apologize, but I'm unable to provide additional details regarding our refund policies.” Why would customers not be able to know the policy ? And then the customer service rep immediately closed the chat so when I responded another rep texted back and said “looks like this was handled have a good day” and closed the chat. Wtf is that???

Sorry service. Ordered 450 pm..just an order of wings and tster tots...is now 640 pm and no food..promised by 620
$8 for delivery..RIPOFF! Wont ever use again

Would give a zero if possible. They use a contract service for delivery- after waiting over 1.5 hours for food the driver just cancelled our order. Customer service was absolutely no help.

If I could give zero I would!! Worst customer service.. we waited over 2 hours and no one in our family got fed. Solution was a cancellation not a solution!! Will never use again what a joke for customer service. Driver picked up the order and returned to the restaurant with our order. Nothing made sense on chownow end. Restaurant even credited us not to use them
In the future out of their own money. Order door dash!! Don’t use if you want to eat dinner.

Do not use this platform to order from your favorite local restaurant. Recently paid attention to prices and order was 50% more to order through their link than to just call the restaurant itself. Highway robbery.

My wife ordered a meal from Tamarind Indian Cuisine (Edina Minnesota) on Tuesday April 28, 2026 online and it was automatically transferred to ChowNow. When the bill came there was a charge called "Support local fee" of $9.99 which she was never asked if she wanted to pay for this added charge or not. When I went to the restaurant to clear this up, the restaurant owner said that they never charged this but ChowNow did. When I called ChowNow they claimed that it is a maintenance fee for them but it is not called that on the bill so I feel that it is false and fraudulent information. We also ordered in January 2026 from the same restaurant and through ChowNow. At that time there was no "Support local fee charge" which makes us feel that ChowNow is trying to scam customers. I would warn anyone against using ChowNow.

I ordered food and it never arrived. The website cut off my address and would not let me fix it so not only did I never get my food but they refuse to give me a refund for a problem on THEIR site.

I’m really disappointed with the customer service experience. I accidentally placed an order at the wrong location and reached out for help, expecting some kind of support or resolution.

Instead, I received inconsistent responses — one agent offered a $10 credit, while another told me to contact the store directly. In the end, I received no real assistance, no refund, and no food.

It feels like there’s no clear system in place to support customers when issues come up. I wouldn’t rely on this service if there’s any chance something could go wrong with your order.

You only get one star because it wouldn’t let me leave zero. The worst. Only use then if you’re not hungry. Changed my delivery time three times then canceled the order after two hours. Restaurant says they never picked up the food. Time to fine a new business model
You are the worst.

Ordered from Domo Cafe - Kahala on 3/20/26… It was storming I have two little kids… Left very clear delivery instructions. The delivery person, Sean H never delivered my food. Sean H never took a pic of the drop-off location… If he was lost there was no text or call… he reported the order was delivered to me, a complete fabrication.

Do not use this service! I ordered from a restaurant that I frequent pretty often And instead of putting it through my local restaurant, chownow sent the order to a restaurant 5 hours away from my house and they refuse to give me my money back. I never even got the option to change the location.

My ETA on my orders was 12:20PM from a restaurant that was 5 minutes from me. Order did not arrive until 12:50PM. Food was cold because did 3 other deliveries before me. ChowNow only offered $15.00 of ChowNow credit. Meal was around $50. They refused to give money back to my card instead of credit. They closed the chat and refused to speak any more regarding the issue or compensation. This was the first and last time I will use their service.

We have ordered from the same restaurant multiple times. The order takes over an hour for deliveries. When we call the restaurant the food has already been picked up and the order still takes between 45 to over an hour to get to us. We had 1 incident where the order was never even delivered. Though we did get a refund I definitely will not be using them again after today. This has happened way too many times. If you have the option to use DoorDash or uber I definitely don’t recommend using chownow!

This company should not be in business. Totally inept. The customer service is practically non existent. Terrible communication with restaurants leading to issues with customers.

They suck, cancelled my order after an hour and a half of waiting,

Worked in their Sales till recently. The new head of sales openly told us to mislead customers to make monthly numbers. They will vaguely make you feel they will deliver orders. Once you go live, they will tell you getting orders is your problem. Any orders delivered via their "marketplace" gets a 19% junk fee tack on by them - so not commission free. Very crooked company. They will alienate your customers going via their website. Stay away. If you are with them run.

A delivery was expected at 11AM but it was not even shipped at 12:35 PM

Horrid! I ordered through them and picked up my order so basically they did nothing. When I got home, the food was the totally wrong order, definitely the restaurants fault. But because they use chowchow now says they are responsible. $60 meal and all they gave me back was $38. Which makes absolutely no sense at all.

Horrible company to work with if you're a the restaurant business. The sales team will provide you with incorrect information and make unfulfilled promises. If you sign a one-year agreement, they don't want you to cancel and will ignore the fact that you are not happy with their services. They don't care about my customer feedback because my customers don't want to use the app or website, especially since they can't see who's delivering their food. This has been sent to arbitration with my lawyers. I don't recommend them at all..!