Christmas Trees Direct Opiniões 

1719
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I bought a beautiful tree from them Dec 2025 I replanted in garden as instructions said, sadly it started to die immediately. I have emailed them TWICE but they have NEVER replied. I see they have... Ver mais

Classificada 4 em 5 estrelas

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... Ver mais

Classificada 5 em 5 estrelas

We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-... Ver mais

Classificada 5 em 5 estrelas

Bought the spruce wall spray. Fantastic value- more branches than in the website image. Very easy to hang and filled the living room with a lovely Christmas scent. Delivery fast, excellent packaging-... Ver mais

Informações sobre a empresa

  1. Loja de artigos natalícios

Escrito pela empresa

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as opiniões

(1719)

516 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great tree Delivery disappointing!

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was delivered! It was left on my front patio partially hidden by two wheelie bins! Luckily I came home within 30minutes!

30 de novembro de 2025
Classificada 3 em 5 estrelas

Don’t waste £10 on the pot!

The potted tree itself was nice but totally root bound in its tiny pot. The £9.99 pot I purchased was pathetically small and flimsy and very similar to the pots you buy bedding plants in. Totally unsuitable to replant the tree into and support its weight safely in my opinion.

7 de dezembro de 2025
logótipo da Christmas Trees Direct

Resposta da Christmas Trees Direct

Hi Jayne,

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the pot cover and that it did not meet your expectations, particularly in terms of size and suitability for supporting the tree.

We appreciate you highlighting this, as it’s important for us to understand how our products are being received. We haven’t had any direct contact from you regarding this order, so we didn’t have the opportunity to look into the issue at the time. If you would like us to review this further or discuss possible options with you, please do get in touch with our team directly at contact@christmastreesdirect.co.uk and we’ll be happy to help.

Kind regards,
Emily

Classificada 1 em 5 estrelas

Took so long to deliver

Took so long to deliver. I actually emailed them and they said they sent it. Then next day emailed them again and said would give me a refund, so had obviously not sent it. Still have not received my refund. Would not recommend.

7 de dezembro de 2025
logótipo da Christmas Trees Direct

Resposta da Christmas Trees Direct

Dear Ms Elliott,

Thank you for your review. We’re very sorry for the delay with your order and the frustration this has caused.

As per our email correspondence, we have had to consider this order lost in transit with the courier and have indeed processed a full refund. Please accept our sincere apologies for the inconvenience and disappointment you experienced.

Kind regards,
Emily
Customer Service Team

Classificada 5 em 5 estrelas

Great tree

Great tree, poor delivery service!
The tree is great, however the pot it can in was broken and the pot cover was insufficient to cover the pot, I paid extra for 1-2 day delivery and it came 4 days later!!

7 de dezembro de 2025
Classificada 1 em 5 estrelas

Plant totally unsupported and fell…

Plant totally unsupported and fell apart..
Top heavy and very badly potted..

7 de dezembro de 2025
logótipo da Christmas Trees Direct

Resposta da Christmas Trees Direct

Dear Ms Nicholls,

Thank you for your review. We’re very sorry to hear that the plant arrived unsupported and did not meet your expectations. We completely understand how disappointing this must have been.

We would kindly ask if you could contact us with some images of the item so we can look into this further and try to assist you.

Kind regards,
Emily
Customer Service Team

Classificada 3 em 5 estrelas

The graveside arrangement is extremely…

The graveside arrangement is extremely expensive for what it is as is the door wreath.

5 de dezembro de 2025
logótipo da Christmas Trees Direct

Resposta da Christmas Trees Direct

Hi Jane,

Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the graveside arrangement and door wreath did not represent good value for money, as we always aim to offer products that meet our customers’ expectations.

We haven’t received any direct correspondence regarding concerns with this order, so we haven’t had the opportunity to look into this for you. If you would like us to review your order or discuss your feedback further, please do contact us directly at contact@christmastreesdirect.co.uk and our team will be happy to help.

Kind regards,
Emily

Classificada 3 em 5 estrelas

12 Points of my Christmas trees direct tree! Or I’m a bit needled!

1. The tree didn’t come on the day I was told - I waited in all day and night!
2. I was messaged to say it would come on the next day - I waited in on the next day and it came early afternoon!
3. The box was broken as if it had been dropped or packed in the vehicle badly.
4. it wasn’t a DX van but an old unmarked white van!
5. It is heavy package perhaps that is why the courier was not personable.
6. The tree was half out of the black bucket revealing my concern it is not pot / container grown but rather placed in a pot!
7. The tree is a very nicely shaped good looking tree - for which I am grateful - (conscious I’m sounding negative) and fits the description in your online catalogue!
7. I don’t understand why I was encouraged to purchase another bucket for the tree - since the tree doesn’t fit in it!
8. I have placed the tree outside our house - in a spot where we intend to plant it!
9. I’m sure with lights on it will look very festive - we’re dressing it with lights tomorrow with our grandchildren!
10. After Christmas my wife and I will attempt to plant the tree in the garden where hopefully it will blossom a little more and be a healthy growing tree - time will tell!
11. Thank you for advertising on line - I had not thought to look for a tree this way previously!
12. Finally - to affirm - the tree is very beautiful - I’m glad we have it - but perhaps the packing and delivery service could be improved!

Happy Christmas
Stewart

4 de dezembro de 2025
logótipo da Christmas Trees Direct

Resposta da Christmas Trees Direct

Hi Stewart,

Thank you for taking the time to share such a detailed and thoughtful review. We’re genuinely sorry for the frustration caused by the delivery experience and packaging, particularly the missed delivery day and the condition of the box on arrival. We appreciate you highlighting this, as it’s feedback we can pass on to our courier partners to help improve the service going forward.

We’re glad to hear that despite these issues, you’re happy with the tree itself and that it meets the description shown on our website. It’s lovely to know that it will be enjoyed with your grandchildren and that you’re planning to plant it out after Christmas, we hope it establishes well and continues to thrive for years to come.

We also appreciate your comments regarding the pot cover and presentation. Your feedback around this is noted, and we understand how this could have been disappointing alongside the delivery concerns.

Thank you again for your balanced and constructive feedback, and for giving online tree ordering a try. If you have any further concerns or would like us to look into anything in more detail, please don’t hesitate to contact us directly at contact@christmastreesdirect.co.uk

Wishing you and your family a very Happy Christmas.

Kind regards,
Emily

Classificada 1 em 5 estrelas

Dreadful service

Dreadful service
Delivery only after 4 attemps. False information provided by DX couriers Christmastrees direct as
Provider were completely indifferent, made no effort to resolve matter,offered no apology
Will never use them again

12 de dezembro de 2025
logótipo da Christmas Trees Direct

Resposta da Christmas Trees Direct

Dear Mr Masterson,

Thank you for your review. We’re very sorry to hear about the difficulties you experienced with your delivery and the frustration this caused.

We did reply to all emails received from you, and our tracking shows the order was successfully delivered on the 12th of December. We apologise that the process was not smooth and regret that this left you dissatisfied with the service.

Kind regards,
Emily
Customer Service Team

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