I bought a beautiful tree from them Dec 2025 I replanted in garden as instructions said, sadly it started to die immediately. I have emailed them TWICE but they have NEVER replied. I see they have... Ver mais
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We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.
Informações de contacto
Glasgow Road, G65 9BX, Kilsyth, Reino Unido
- contact@christmastreesdirect.co.uk
- christmastreesdirect.co.uk
4,1
Bom
2 mil opiniões
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Good service and the tree is beautiful
Good service and the tree is beautiful. Looked at the roots of my potted tree and they look good plus there is evidence of new growth on some branches so very satisfied
8 de dezembro de 2025
Smaller than last year, but wow!
I was originally going to mark the review down as the tree is about half the width of the same sized tree I bought from them last year. However, the tree is such a perfect shape that I can’t give it anything but 5 stars!
1 de dezembro de 2025
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Tree is absolutely beautiful the best…
Tree is absolutely beautiful the best real tree I've had, and thats many, but the pot cover is abysmal, cheap and tacky, and for £10 thats not good in my opinion, I could have bought a cheap pot from anywhere the same as this for a couple of pounds. May seem harsh giving 3 stars after the tree is so nice, but feel they are taking advantage of customers charging this price
8 de dezembro de 2025
Resposta da Christmas Trees Direct
Hi Jude,
Thank you for taking the time to share your feedback. We are delighted to hear that you are so pleased with your tree and that you consider it to be the best real tree you have had. That means a great deal to us.
We are sorry to learn that the pot cover did not meet your expectations. We have not received any correspondence from you regarding this, so we encourage you to get in touch with us directly at contact@christmastreesdirect.co.uk. We would be happy to look into this further and see how we can help.
Kind regards,
Emily
Fast delivery and the tree is lush
8 de dezembro de 2025
Great buying experience
Great buying experience. Ordering and payment was simplw trees arrived quickly. They were exactly what I had ordered and in grwat condtion. Couldn't be happier....
8 de dezembro de 2025
Great little Christmas tree good…
Great little Christmas tree good quality & fast delivery
8 de dezembro de 2025
The tree was lovely but…….…
The tree was lovely but the pot was packed to the brim with soil and stones which made it impossible to water without the water running over the sides.
I am hoping that it lasts to Boxing Day!
8 de dezembro de 2025
Resposta da Christmas Trees Direct
Dear Miss Sheridan,
Thank you for your review. We’re pleased to hear that you found the tree itself lovely, but we’re very sorry that the potting made watering difficult and caused concern.
We will be raising this with our supplier to see if improvements can be made for next season, so that watering is easier and more practical.
Kind regards,
Emily
Customer Service Team
Easy ordering and fast delivery and…
Easy ordering and fast delivery and excellent communication.
Excellent products too.
Would have given stars if their packing hadn't have had to be redone by carrier company DPD. Cardboard wasn't up to the quality needed for products .
8 de dezembro de 2025
Beautiful tree and fast delivery.
I was sceptical at first because I never bought a tree online without knowing how it looks.
The tree I received is utmost beautiful and it came so quickly!
Thank you so much for making my Christmas 🎄
8 de dezembro de 2025
CAUTION: False advertising
This was the an expensive error on my part. Order as per the marketing, the tree arrived (in time to be fair) but it was small and nothing like the pictures. The pot cover I ordered did not fit and the company has not responded constructively. Its a scam.
8 de dezembro de 2025
Excellent delivered in good condition…
Excellent delivered in good condition slightly ahead of schdule
8 de dezembro de 2025
Poor item not as shown on the website.
The tree was delivered as promised. However it was 7ft not 6ft which is a minor problem. However the tree is very sparse . I appreciate that this is a real tree but totally different from the pictures . Loads of gaps between the branches. It is also shedding needles already. It does not look good. Worst real tree I have ever had
10 de dezembro de 2025
Opinião espontânea
Resposta da Christmas Trees Direct
Dear Ms Davis,
Thank you for your review. We’re very sorry to hear that the tree you received was not as expected and that its appearance has caused disappointment.
We truly value your feedback and would kindly ask that you contact us directly so we can look into this further and see if there is anything we can do to improve your overall experience. At the same time, we are reviewing our product presentation and quality checks to ensure our trees more closely match what customers see online.
Kind regards,
Emily
Customer Service Team
Great service
Was super easy to select a tree and came a little earlier than expected
8 de dezembro de 2025
A Luscious Christmas Tree
Very speedy delivery of a most beautiful tree, so full and luscious, I am over the moon and could not have picked a better tree in person!
Highly recommend.
8 de dezembro de 2025
Simply stunning wreath
25 de novembro de 2025
Beautiful fraser fir
Delivered to door and is a beautiful Fraser Fir. Love it, looks great up
15 de dezembro de 2025
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