I bought a beautiful tree from them Dec 2025 I replanted in garden as instructions said, sadly it started to die immediately. I have emailed them TWICE but they have NEVER replied. I see they have... Ver mais
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Leia as opiniões dos outros
Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... Ver mais
We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-... Ver mais
Bought the spruce wall spray. Fantastic value- more branches than in the website image. Very easy to hang and filled the living room with a lovely Christmas scent. Delivery fast, excellent packaging-... Ver mais
Informações sobre a empresa
Escrito pela empresa
Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.
Informações de contacto
Glasgow Road, G65 9BX, Kilsyth, Reino Unido
- contact@christmastreesdirect.co.uk
- christmastreesdirect.co.uk
4,1
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
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Fabulous As always
As always, efficient and friendly customer service. Each year, the tree we have delivered is absolutely perfect.
3 de dezembro de 2025
First time using this company not…
First time using this company not disappointed
Delivered on time packed we'll
Beautiful shape
27 de novembro de 2025
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Didn’t get the tree despite ordering in…
Didn’t get the tree despite ordering in October.
Supposed to be lost, but I imagine it’s difficult to lose a 7ft tree! Nobody had the decency to tell me about it. Thankfully, got a beautiful tree locally. Even phoned me to tell me it was on its way. Hurrah for Van Hage!!
3 de dezembro de 2025
Resposta da Christmas Trees Direct
Dear Ms Reece,
Thank you for your review. We’re very sorry to hear that your order was lost and that you were not notified, especially after placing it so far in advance. We completely understand how frustrating this must have been.
Please accept our sincere apologies for the inconvenience and disappointment caused. We regret that your experience was not satisfactory and will be reviewing this with our courier to prevent similar issues in future.
Kind regards,
Emily
Customer Service Team
Excellently shaped tree
Probably the best-shaped Christmas tree I have ever bought. Clearly it had been pruned during the year to thicken up the network of branches, so there is no gappy stem. My only gripe is that it came swathed in masses of plastic, but I have to say it was in excellent condition.
10 de dezembro de 2025
It was delivered on time and in a very…
It was delivered on time and in a very good condition. Excellent value
10 de dezembro de 2025
A COMPLEATE MESS - £115 AND NO TREE!
Confusion over delivery. WE HAVE HAD NO DEPIVERY OF A CHRISTMAS TREE AND WE HAVE SPENT OVER £100.
Multiple emails trying to sort this. Had to turn away delivery on a date which we had changed with staff. Now 17 December and no tree!
17 de dezembro de 2025
Tree was broken
2 de dezembro de 2025
Resposta da Christmas Trees Direct
Dear Ms Frangos,
Thank you for your review. We’re very sorry to hear that the tree arrived broken and that this left you disappointed with your order.
As we have not received any direct contact from you, we would kindly ask that you get in touch with us so we can look into this further and do our best to assist.
Kind regards,
Emily
Customer Service Team
The tree is first class. Delivery was not.
The tree is first class. The delivery was not.
The delivery person didn’t ring the front door bell or knock. The tree was left downstairs when I wanted it upstairs. There was no note left.
I contacted the delivery company, they did not reply.
I contacted you, you did.
2 de dezembro de 2025
Resposta da Christmas Trees Direct
Dear Mr Danson,
Thank you for your review. We’re pleased to hear that you were happy with the tree itself, but very sorry that the delivery experience was not satisfactory.
We regret that the courier did not follow proper procedure in notifying you or assisting with placement, and that your attempts to contact them went unanswered. We appreciate you reaching out to us directly, and we apologise for the inconvenience caused.
Kind regards,
Emily
Customer Service Team
Very kind service and fast delivery
2 de dezembro de 2025
Perfect Christmas tree arrived very…
Perfect Christmas tree arrived very quickly. Cannot stop looking at it. Grown in the pot which means I should have it for next year.
9 de dezembro de 2025
Nice tree, smooth delivery
The tree is great, though not cheap. The tree was well-packed, and delivery was on the day, but giving a time slot, say, of 4 h, would be even better.
8 de dezembro de 2025
Excellent quality XMas trees
Excellent quality XMas trees healthy specimens with roots thoroughly recommend
2 de dezembro de 2025
The tree is fresh and vibrant well…
The tree is fresh and vibrant well worth the money paid
1 de dezembro de 2025
Very nice tree.
The tree arrived on time, was well packaged and a good shaped tree.
Thank you,
S M Donnelly.
9 de dezembro de 2025
Really Beautiful natural materials…
Really Beautiful natural materials beautifully and firmly constructed. The best door wreath and swag I have received from any source. I shall be ordering again next Christmas.
8 de dezembro de 2025
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