Damian as usual did our yearly Service check. He is very reliable and did an excellent job. Chubb look after our Alarm System very well and are professional, helpful and responsible and keep us inform... Ver mais
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Leia as opiniões dos outros
Friendly and efficient The engineer arrived early which was great for us as most clients aren't in by then. We barely knew he was there except for the odd question he worked quickly and efficientl... Ver mais
A empresa respondeu
Lawrence arrived at a time convenient for us and carried out the servicing efficiently and without any interference with other work being undertaken at the time. He also replaced some out of date eq... Ver mais
A empresa respondeu
Richard is an absolute pleasure to deal with and a real credit to Chubb. It’s always lovely to see a familiar face, and knowing that Richard has been looking after us for years makes such a differen... Ver mais
A empresa respondeu
Informações sobre a empresa
- Instalação de sistemas de segurança
- também em
- Fornecedor de alarmes de incêndio
- Loja de Equipamento contra incêndios
- Loja de equipamento de segurança
- Serviço de Segurança
Escrito pela empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informações de contacto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
12 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Preventative Maintenance Visit
Christopher Warren was the engineer on site today carrying out the quaterly preventative maintenance visit. He is familar with the site, follows our protocols and always checks in with me before and after he carries out the inspection. If there are any issues he will talk me through what the problem is and explain what needs to be done to rectify the issue. He is always professional and courteous during his visits.
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Tracey,
Thank you for your wonderful review for Christopher! We are thrilled to hear about your positive experience with our engineer and the seamless service that you have consistently received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
lovely Engineer
8 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Getting a date for the service of my…
Getting a date for the service of my alarm was, as always problematic: one staff member said it had been done in January, another said it had been done in May and both agreed that it was not due until the New Year. The engineer who came yesterday was good, the Chubb admin is simply dreadful.
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Mrs Bullen,
Thank you for your honest feedback. We are thrilled to hear about your positive experience with our engineer.
We are very sorry to hear about the issues you faced arranging your service appointment. This is not reflective of our service standards.
We would like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best wishes,
The Chubb Fire and Security Team
Took 48 hours to fully resolve issue
Took 48 hours to fully resolve issue, once engineer was here, took seconds to fix!
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Colin,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the delay in resolving the issue. Your feedback is valuable to us, and we will use it to improve our processess in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Adam is always on time and informative
Adam is always on time and informative. The job gets done and he gives a full report
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear James,
Thank you for your wonderful review for Adam! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good communication from start to finish
Good communication from start to finish
quick and efficient
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Kevin,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Mark,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
The engineer ws well known to us and in…
The engineer ws well known to us and in fact installed our system.
He had a puncture on his way but phoned to let us know .
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear James,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
never answer emails and do not know…
never answer emails and do not know contract they are on
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Punctuality and great service
Punctuality and great service. the engineer professionalism and attitude is just perfect.
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Belle,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Chester,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Efficient and friendly technician
15 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Stanley,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Al went well
14 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Ian,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Very good service
The fire extinguisher technician was very polite and effecient
14 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Susan,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Friendly engineer.
14 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Robert,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
First class planning, consultation and service.
Carefully considered advice and quotation gave great confidence before the contract was agreed.
7 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Philip,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer came out early as…
The engineer came out early as requested as we have children who are very sensitive to noise, he explained everything he was going to do and was polite and just got on with the job.
13 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
GREAT SERVICE
7 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Mary,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Mitchell was very kind and…
Mitchell was very kind and understanding and mostly very re-assuring with our fire alarm problem, It has defiantly put our minds at rest.
14 de outubro de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A Experiência Trustpilot
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