Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Ver mais
A empresa respondeu
I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impre... Ver mais
A empresa respondeu
Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal... Ver mais
A empresa respondeu
Informações de contacto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
4,5
Excelente
1 mil opiniões
Respondeu a 51% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I am in love with my Chuug
I am in love with my Chuug! Already put quite a few pints through it and the quality is amazing. It is very easy to clean and the rope handle is very comfortable. Great construction and feels solid. I bought a second one as a gift for my brother. The bag is a nice touch and makes a great gift!
15 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Joseph,
Thank you so much for your lovely feedback!
We’re so happy to hear you’re loving your Chuug. It’s also great to know you’re enjoying the quality, comfort, and design, and that the gift for your brother was a hit too! We really appreciate your support!
Kind regards,
Grace
Brilliant
Hi guys,
I’ve now lost count on how many chuugs I’ve purchased from you but from the first to the last I’ve been impressed by everyone of them 🍻🍻well done absolutely fantastic work and brilliant product .🍻🍻👍
6 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Garry,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuugs from the very first to the last, and that everyone was impressed when they saw them! Your support and recommendation truly mean so much to us, thank you again!
Kind regards,
Grace
My wife and I LOVE our Chuug's
My wife and I LOVE our Chuug's! A quality product that just works. Thank you!
12 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Michael,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your wife love your Chuugs! Your kind words and support mean so much, and it truly makes our day knowing our creations are being loved.
Kind regards,
Grace
These mugs are outstanding!
These mugs are outstanding!! They look great, are made from quality material, easy to wash and are just plain cool!!!! I bought 2, one for me & one for my girlfriend. We love 'em!
On top of it all, fast shipping!
12 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Joseph,
Thank you so much for sharing your amazing feedback.
We’re so happy to hear you and your girlfriend are loving your mugs and that you’re happy with the quality and design. It means a lot to know they arrived quickly too. We really appreciate your support!
Kind regards,
Grace
Resposta da CHUUG
Hi Sam,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love your Chuug and that it’s made such a great impression! Your kind words and support truly mean the world to us, thank you so much.
Kind regards,
Grace
Got bought one as a gift and after a…
Got bought one as a gift and after a few months had a very small issue with it. I got in touch with them about it and they got back that day. Sending a replacement with no issues of their newer model. Customer service was amazing. Highly recommended
11 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Stewart,
Thank you so much for sharing your lovely feedback!
We’re very sorry for the initial issue with your Chuug, but we’re really glad we could sort it out quickly for you and get a replacement sent out. It means a lot to hear you were happy with our service. We truly appreciate your recommendation!
Kind regards,
Grace
This Chuug is a absolute beast
This Chuug is a absolute beast! So well made and looks awesome. When I saw it online I thought yep iv got to have one and here it is. Day one. JUST WOW factor in every way. I bought 2 one for my mate who even looks like a Viking and he told me he even has the double horn helmet lol. He's getting his tomorrow. Great gift idea. Thanks a million to the team at CHUUG. You guys ROCK! When you state that it keeps the beer cold I can definitely guarantee this is indeed a fact. Feels great to hold and behold. I will be using this every day for sure. A master piece that im proud to own.
11 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Simon,
Thank you so much for your amazing feedback!
We’re so happy to hear your Chuug has that WOW factor and that you’re enjoying it so much. It’s great to know it’s also made the perfect gift for your friend! We really appreciate your support and enjoy every sip!
Kind regards,
Grace
Couldn’t be happier
Couldn’t be happier. I was buying one for my brother for his 40th. After seeing the deal for two, thought why not I’ll get one too. Then after getting them, saw how good they were. I ordered two more, for my other brother and brother in law. Very unique, well made and stunning. You can tell they take pride in what they do.
10 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Steve,
Thank you so much for this amazing feedback!
We’re so happy to hear you loved them enough to order more for your family, that truly means a lot to us. It’s great to know you appreciate the quality and craftsmanship. We really appreciate your support and hope they all enjoy their Chuugs!
Kind regards,
Grace
By Odin’s beard
By Odin’s beard, these Chuug tankards are worthy of Valhalla itself!
I, a grizzled Viking warrior from the frozen fjords, raise my mighty black one with the fierce P medallion and its brother in rich wood with K—both gripped by stout, sea-woven rope handles that feel like holding the rigging of a longship in battle. The dark wood gleams like raven feathers, the lighter one warm as hearthfire oak. Stainless innards keep mead ice-cold for raids that last hours. Handcrafted with true skill, they make every swig feel like claiming victory in the great hall. Skål to Chuug—finest vessels this side of Midgard!
10 de março de 2026
Opinião espontânea
I was worried at first, worth the wait
I was worried at first. Took a while to receive my order of two mugs. I did receive an email reply after firing off a couple emails of concern. I had to be patient and the wait was worth it. The two mugs I recieved are beautiful. I ordered 1 for myself and 1 for my brother n law. We have enjoyed a few beers from our mugs. Thank you, well done. Just be patient, it's worth the wait!
2 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Aaron,
Thank you so much for sharing your feedback with us.
We’re so glad to hear your mugs arrived and that you and your brother-in-law are enjoying them. It means a lot to know the wait was worth it, and we truly appreciate your patience and support.
Kind regards,
Grace
High quality product
I ordered my Chuug Tuesday evening and amended my order Wednesday morning - my error, thanks for your help Martha - and the Chuug arrived Saturday. My Wife commented on the quality of the packaging and the Chuug looked good straight out of the box. I stress-tested my new Chuug whilst watching two Six Nations rugby games and it passed with flying colours. To summarise, excellent customer service and a very high quality product at a reasonable price
7 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi John,
Thanks for sharing your feedback with us.
We’re really glad to hear your Chuug arrived quickly and that you’re happy with the quality and service from Martha. It means a lot to know it’s been put to the test and passed with flying colours! We truly appreciate your support.
Kind regards,
Grace
Excellent service and fantastic…
Excellent service and fantastic quality.
I am ordering 2 more for my son-in-laws for Christmas.
2 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Dennis,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuug and had a great experience with us! Your kind words and support truly mean a lot to our team.
We’re so excited to craft more for your sons-in-law soon!
Kind regards,
Grace
This mug is absolutely amazing
This mug is absolutely amazing. Gorgeous! I love this thing!
7 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Justin,
Thanks for sharing feedback with us.
We’re so happy to hear that you love the quality of your mug. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Beautifully crafted tankard
Beautifully crafted tankard. Absolutely love it. If you live in the states be patient it will get to you lol. The wait is worth it.
28 de fevereiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Pete,
Thanks for sharing feedback with us.
We’re so happy to hear that you love the quality of your tankard. Your understanding and patience throughout the process, especially being based in the US, truly means so much to us. We really appreciate your support!
Kind regards,
Grace
Awesome looks and good quality.
This thing is beautiful and well crafted. I was a little hesitant to spend this much on a mug, but it was just too nice to pass up. I don’t regret it at all. I highly recommend this mug for any man or manly woman.
6 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Majord,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved your Chuug and that it exceeded your expectations! It truly means a lot to us. Your support and recommendation are incredibly appreciated.
Kind regards,
Grace
Great mugs but buyer beware
I ordered twice from them. I bought two, then I decided to buy 4 more to get the whole set. I wanted a set of 6 matching mugs, but I got two that were new and 4 that were old stock. When I called them out on it, they gave me some money back. I appreciated that, but I would rather have had 6 mugs that matched.
6 de agosto de 2025
Opinião espontânea
So glad I ordered them
I saw your ads on line and decided to get 3 for my sons and myself. When we got them I was so impressed I orderd 2 more. I'm waiting for them now. Now thinking about it I will probably order 1 more soon so I can have extras when friends come over. These mug are classic and very,very, cool. Well made and dripping with class.
27 de fevereiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Rick,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your sons are enjoying your Chuugs! Your kind words and support truly mean a lot to us. We’re really excited to make another one for you very soon
Kind regards,
Grace
Arrived as seen on Instagram
Arrived as seen on Instagram
Time to Chuug
5 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Customer,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love Them!
Purchased two of the tankards and very happy with them!
Not sure I'll use them for coffee but perfect for the odd beer or two😉
3 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Mr Mark,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Fantastic customer support and really…
Fantastic customer support and really go the extra mile, fast response to comms and a great product. keep up the good work, it really makes a difference!
3 de março de 2026
Opinião espontânea
Resposta da CHUUG
Hi Jon,
Thanks for sharing your feedback with us.
We’re really happy to hear you’ve had a great experience with our team and product. Your support and kind words means a lot to us; it really makes our day!
Kind regards,
Grace
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.