I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais
A empresa respondeu
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed th... Ver mais
A empresa respondeu
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Ver mais
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Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Ver mais
A empresa respondeu
Circuit is the UK's market leader in managed laundry providing high-quality services.
Halifax Road, HX6 4AJ, Ripponden, Reino Unido
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Sophia is very helpful. Although I have to wait a few minutes. She helped refund my money back.

Resposta da Circuit Laundry
Sophia was great in helping me deal with my issues and offered me alternative solutions.

Resposta da Circuit Laundry
Sophia is very helpful and efficient. My problem has been resolved quickly.I’m very pleased for what is did.

Resposta da Circuit Laundry
1. Half the launderette is out of order
2. the error code is confusing
3. the app doesn't flag broken machines
4. wait 10 minutes for customer service
5. "Sorry, but we can't refund 'user errors'"
0/10 peak monopoly-induced policies

Resposta da Circuit Laundry
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention goes out to Katie she is an absolute star and very helpful and knowledgeable, she is an absolute joy to have on site. Keep up the good work.

Resposta da Circuit Laundry
Katie, the customer relations manager is great. She is cheerful, looks after our student property in Gorgie Edinburgh very well and gave us advice on how to properly maintain the washing machine and dryer.

Resposta da Circuit Laundry
Katie, who attended our Tramworks site was very helpful and keen to support us with ongoing improvements to be made to the site

Resposta da Circuit Laundry
Katie was great, good chat plus happy to help. You can tell she is experienced in her field.
We are Hub Students Dundee.

Resposta da Circuit Laundry
Had a problem with our tumble dryer, Steve as always was quick to respond to my email and arrive at park to resolve our issue
Great service

Resposta da Circuit Laundry
Trouble with being charged twice but the lovley Tori from the customer service team got in contact very quickly when i used the support chat on the app and refunded me within ten minutes of the false charge!

Resposta da Circuit Laundry
I’ve been working with Circuit Laundry for over 7 years at Highlight Thomas Street, and it has truly been a pleasure. A very special mention must go to Warren, who has been supporting our site for many years now. He is incredibly kind, reliable, and always goes above and beyond to make sure our machines are working perfectly. Whenever we need him, he’s there, gets the job done, and fixes every issue with such care and professionalism — we genuinely adore him. He is a real credit to the Circuit Laundry team and absolutely deserves recognition. I’d also like to say how impressed I’ve always been with the desk team; every person we speak to is clearly very well trained, friendly, and so helpful, with quick responses whenever we call. It’s a pleasure to work with Circuit Laundry, and having someone like Warren on the team makes it even more special. Thank you so much for everything! - Zoie and the Highlight Thomas Street Team -Ireland, Dublin

Resposta da Circuit Laundry
I worked with Circuit to photograph two new laundry rooms they had opened recently. Katie Urquhart who I met at the student accommodation was a great help, showing me where to go and ensuring students knew what was happening. She was clearly passionate about the job and made an effort with both me and the students we interacted with during the shoot. My experience with the other staff members at Circuit was also great, and I wouldn’t hesitate to work with them again.

Resposta da Circuit Laundry
Whilst Circuit laundry is not my favourite company in the world the customer service is brilliant. I spoke to Tori today as I couldn't find the credit they had given me. She was able to explain where it was very quickly.

Resposta da Circuit Laundry
Another great visit from Jamie Silcox (Customer Relations Manager). It is always lovely to see Jamie here at Lancaster Uni - bright, cheerful, super helpful, efficient and responsive. If there's something he can't resolve or respond to himself, it is always followed up on our behalf and passed to the relevant member of staff.
Recently, we needed some help with adding some accessibility features to one of our launderettes on site and Jamie had this sorted within 24 hours of me speaking to him. Great in helping us to provide the best student experience here at LU.
Thanks for your ongoing support, Jamie - it is greatly appreciated. :-)

Resposta da Circuit Laundry
I had a great experience with the customer service. Tori was nice and very helpful. The refund was also done in minutes.

Resposta da Circuit Laundry
The University of strathclyde laundry bar has exceeded my expectations. The machines were well taken care of and well sorted out. Katie was very helpful and lively, we are lucky to have her :) Great overall. She deserves a raise !

Resposta da Circuit Laundry
Customer service was great. Problem has been solved smoothly. Georgia really did a great job and helped a lot.

Resposta da Circuit Laundry
Quick any easy assistance quickest on live chat

Resposta da Circuit Laundry
Circuit provide the laundry facilities at the Welkin Residences, formerly student accommodation for the University of Brighton and now keyworker accommodation for the East Sussex Healthcare NHS Trust.
We get regular visits from Rob Gubby who keeps the facility working well and I am really pleased with the new digital payment facility, which has dramatically cut the amount of time staff spend helping residents with the app. Great improvement!

Resposta da Circuit Laundry
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