Circuit Laundry Opiniões 1557

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed th... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

Circuit is the UK's market leader in managed laundry providing high-quality services.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Sophia is very helpful

Sophia is very helpful. Although I have to wait a few minutes. She helped refund my money back.

18 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning,
Thank you for taking the time to share feedback. It is lovely to see that Sophia was able to help process your refund for you.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Sophia was great in helping me deal…

Sophia was great in helping me deal with my issues and offered me alternative solutions.

18 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning Bryant,
Thank you for taking the time to leave a review. It is amazing to read that Sophia was able to help resolve your query and provide an alternative solution to get this fixed for you.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Sophia is very helpful and efficient

Sophia is very helpful and efficient. My problem has been resolved quickly.I’m very pleased for what is did.

18 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning Elsa,
Thank you for taking the time to leave a review and share your thoughts about Circuit Laundry. It is great to read that Sophia was able to help resolve your query quickly.
Thank you, Isobelle.

Classificada 1 em 5 estrelas

No refunds for "user error"

1. Half the launderette is out of order
2. the error code is confusing
3. the app doesn't flag broken machines
4. wait 10 minutes for customer service
5. "Sorry, but we can't refund 'user errors'"
0/10 peak monopoly-induced policies

16 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning Dwight,
I am sorry to hear you have experienced an issue when using Circuit Laundry facilities. In the first instance please reach out to care@circuitgroup.com so that we are able to arrange for an engineer to attend site and assess any out of order machines which may be displaying error messages.
We would also be happy to discuss your review further to try and improve your experience in the future.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

We at Capitol Students in Edinburgh…

We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention goes out to Katie she is an absolute star and very helpful and knowledgeable, she is an absolute joy to have on site. Keep up the good work.

16 de janeiro de 2026
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Resposta da Circuit Laundry

Good afternoon Malcolm,
Thank you for taking the time to leave a review and share feedback. It is lovely to see that Capitol students are enjoying having Circuit Laundry on site and the service we provide.
It is also great to read that Katie has made such a great impression on site and continues to provide knowledge and support where needed.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Good service

Katie, the customer relations manager is great. She is cheerful, looks after our student property in Gorgie Edinburgh very well and gave us advice on how to properly maintain the washing machine and dryer.

14 de janeiro de 2026
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Resposta da Circuit Laundry

Good afternoon,
Thank you for taking the time to share feedback. It is amazing to read that Katie has provided exceptional customer service and helps to maintain the laundry room to a high standard.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Katie

Katie, who attended our Tramworks site was very helpful and keen to support us with ongoing improvements to be made to the site

12 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning Colleen,
Thank you for taking the time to leave a review. It is lovely to read that Katie made such a great impression while on site at Tramworks and provided a brilliant customer experience.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Katie was great

Katie was great, good chat plus happy to help. You can tell she is experienced in her field.
We are Hub Students Dundee.

14 de janeiro de 2026
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Resposta da Circuit Laundry

Good afternoon Dylan,
Thank you for your great 5 star review about Katie one of our Circuit relations managers. It is brilliant to see that Katie is having a positive impact on site at Hub Students Dundee.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Tumble Dryer

Had a problem with our tumble dryer, Steve as always was quick to respond to my email and arrive at park to resolve our issue
Great service

13 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning,
Thank you for taking the time to leave a review. It is amazing to see that Steve was able to act quickly to resolve your dryer issue on site.
Thank you, Isobelle.

Classificada 4 em 5 estrelas

Trouble with being charged twice but…

Trouble with being charged twice but the lovley Tori from the customer service team got in contact very quickly when i used the support chat on the app and refunded me within ten minutes of the false charge!

14 de janeiro de 2026
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Resposta da Circuit Laundry

Good afternoon,
Thank you for taking the time to leave a review. It is great to see that Tori was able to resolve your query regarding the payment on your account. Thank you, Isobelle.

Classificada 5 em 5 estrelas

Highlight Thomas Street

I’ve been working with Circuit Laundry for over 7 years at Highlight Thomas Street, and it has truly been a pleasure. A very special mention must go to Warren, who has been supporting our site for many years now. He is incredibly kind, reliable, and always goes above and beyond to make sure our machines are working perfectly. Whenever we need him, he’s there, gets the job done, and fixes every issue with such care and professionalism — we genuinely adore him. He is a real credit to the Circuit Laundry team and absolutely deserves recognition. I’d also like to say how impressed I’ve always been with the desk team; every person we speak to is clearly very well trained, friendly, and so helpful, with quick responses whenever we call. It’s a pleasure to work with Circuit Laundry, and having someone like Warren on the team makes it even more special. Thank you so much for everything! - Zoie and the Highlight Thomas Street Team -Ireland, Dublin

12 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning Zoie and the Highlight Thomas Street Team,
Thank you for taking the time to leave a review and share your thoughts about Circuit Laundry. It is truly lovely to read about your time working with Circuit and the positive experience you have had. It is also great to see that Warren has had such a big impact on site and has been able to provide exceptional customer service.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Great experience

I worked with Circuit to photograph two new laundry rooms they had opened recently. Katie Urquhart who I met at the student accommodation was a great help, showing me where to go and ensuring students knew what was happening. She was clearly passionate about the job and made an effort with both me and the students we interacted with during the shoot. My experience with the other staff members at Circuit was also great, and I wouldn’t hesitate to work with them again.

8 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning Ryan,
Thank you for taking the time to leave a review. It is lovely to hear about the great experience you had when photographing two new Circuit laundry rooms and it is brilliant to read that Katie was able to help with this.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Customer service

Whilst Circuit laundry is not my favourite company in the world the customer service is brilliant. I spoke to Tori today as I couldn't find the credit they had given me. She was able to explain where it was very quickly.

9 de janeiro de 2026
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Resposta da Circuit Laundry

Good morning Lils,
I am glad to hear that you have had a lovely experience when speaking with our customer service team and that Tori was able to help resolve your credit query quickly.
Thank you for taking the time to leave a review. Isobelle.

Classificada 5 em 5 estrelas

Another great visit from Jamie Silcox…

Another great visit from Jamie Silcox (Customer Relations Manager). It is always lovely to see Jamie here at Lancaster Uni - bright, cheerful, super helpful, efficient and responsive. If there's something he can't resolve or respond to himself, it is always followed up on our behalf and passed to the relevant member of staff.

Recently, we needed some help with adding some accessibility features to one of our launderettes on site and Jamie had this sorted within 24 hours of me speaking to him. Great in helping us to provide the best student experience here at LU.

Thanks for your ongoing support, Jamie - it is greatly appreciated. :-)

9 de janeiro de 2026
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Resposta da Circuit Laundry

Hi.

Thank you for taking your time to share such a fantastic review. We are really pleased Jamie was able to help you so promptly and will be sure to share this feedback with him!


Thanks again
The Circuit Team

Classificada 5 em 5 estrelas

Customer Service

I had a great experience with the customer service. Tori was nice and very helpful. The refund was also done in minutes.

9 de janeiro de 2026
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Resposta da Circuit Laundry

Hello

This is great feedback for Tori. Thank you so much. Ill make sure I share this.

Thanks again
The Circuit Team

Classificada 5 em 5 estrelas

The University of strathclyde laundry…

The University of strathclyde laundry bar has exceeded my expectations. The machines were well taken care of and well sorted out. Katie was very helpful and lively, we are lucky to have her :) Great overall. She deserves a raise !

8 de janeiro de 2026
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Resposta da Circuit Laundry

Hello

This is great feedback - thank you so much. I will relay this to Katie; I know she will be really pleased.

Thanks again
The Circuit Team

Classificada 5 em 5 estrelas

Customer service was great

Customer service was great. Problem has been solved smoothly. Georgia really did a great job and helped a lot.

8 de janeiro de 2026
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Resposta da Circuit Laundry

Hi

Thanks so much for your feedback. We are really glad Georgia was able to help you.

Thanks
The Circuit Team

Classificada 4 em 5 estrelas

Circuit provide the laundry facilities…

Circuit provide the laundry facilities at the Welkin Residences, formerly student accommodation for the University of Brighton and now keyworker accommodation for the East Sussex Healthcare NHS Trust.
We get regular visits from Rob Gubby who keeps the facility working well and I am really pleased with the new digital payment facility, which has dramatically cut the amount of time staff spend helping residents with the app. Great improvement!

7 de janeiro de 2026
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Resposta da Circuit Laundry

Hello.

Thank you so much for leaving a review. Great to hear how Rob is supporting you, he really is great. Ill pass this on.

Thanks again.
The Circuit Team

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