I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais
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Leia as opiniões dos outros
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed th... Ver mais
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I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Ver mais
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Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Circuit is the UK's market leader in managed laundry providing high-quality services.
Informações de contacto
Halifax Road, HX6 4AJ, Ripponden, Reino Unido
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Bom
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ninewells Residences
Fantastic service from Katie Urquhart , went over and above to help with any issues.
Friendly , helpful and approachable.
Look forward to working with you again Katie.
7 de janeiro de 2026
Opinião espontânea
Resposta da Circuit Laundry
Hello. Thank you so much for your review, it means a lot to us and will do to Katie, our fantastic CRM for Scotland.
Cheers
The Circuit Team
Craig arrived on site UPP Blenheim…
Craig arrived on site UPP Blenheim introducing himself with a friendly smile explaining why he was on site and what he was there to do. i asked if there was a code for staff to use the washers he contacted the office and got me the code. He is a credit to your company friendly with a smile.
5 de janeiro de 2026
Opinião espontânea
Resposta da Circuit Laundry
Thank you so much for taking the time to give us your feedback. We are also glad that Craig was able to assist you. We will pass this feedback to him - I am sure it will make him smile.
Kind regards
The Circuit Team
Fast and efficient!
Spoke to Ellie today, and the customer service was great. Very fast and efficient
4 de janeiro de 2026
Opinião espontânea
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to hear that Ellie was able to assist with your query.
Thank you, Isobelle.
They are super quick with emails and…
They are super quick with emails and helpful. I had a problem that I emailed them about and they were quick to respond and give a refund. I appreciate it.
4 de janeiro de 2026
Opinião espontânea
Resposta da Circuit Laundry
Good morning Heidi,
Thank you for taking the time to leave a review. It is great to see that the team were able to quicky respond to your email and resolve your query.
Thank you, Isobelle.
Sophia was very helpful.
Sophia was very helpful.
She got our problem sorted easily without any hassle
4 de janeiro de 2026
Opinião espontânea
Resposta da Circuit Laundry
Good morning Ash,
Thank you for taking the time to leave a review. It is great to see that Sophia was able to help with your query and resolve it without any issues.
Thank you, Isobelle.
with Sully's assistance to create acc…
with Sully's assistance to create acc and use app, I would be able to get acc
2 de janeiro de 2026
Opinião espontânea
Resposta da Circuit Laundry
Good morning Nandar,
Thank you for taking the time to leave a review. It is lovely to read that Sully was able to assist you when creating an account on the Circuit Go app.
Thank you, Isobelle.
They are robbers
They are robbers. My payment didn’t go through on one bank account, so I payed with a different one. When I checked my accounts I saw that it has taken money from both bank accounts but only one lot of funds has been added to by circuit laundry account. Spoke to Sully in Customer service who has been useless and they refuse to give me a refund or coupon. They are stealing money from already broke uni students, preying on these people because we have no other choice then to use their machines. Which are often dirty or broken and unreliable and ridiculously over priced
1 de janeiro de 2026
Opinião espontânea
Resposta da Circuit Laundry
Good morning Megan,
I am sorry to hear you feel this way about the laundry on site. This is not the experience we want for our customers. Please reach out to care@circuitgroup.com so we can discuss this further and find the best resolution.
Thank you, Isobelle.
Great customer service!
22 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Hi Marcin,
Thank you for taking the time to leave a review. It is great to see that you were provided with a great customer experience by our team.
Thank you, Isobelle.
Issue Report and Refund Request
Sophia reported the issue promptly. She handled the situation efficiently as well.
20 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to see that Sophia was able to help resolve your query and provide a great customer experience.
Thank you, Isobelle.
Lovely customer service
Sully was a great help in getting my funds transferred over
18 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good morning Adrian,
Thank you for taking the time to leave a review. I am happy to read that Sully was able to help with your balance transfer request.
Thank you, Isobelle.
If you face any kind of problem just contact to circuit team they will definitely help you.
I got problem with money that I have refilled into my account and connected with circuit team and they helped me with it within a minute and got my problem solved next 2 minutes. That was very quick. I am really happy with you laundry service as we as customer care service.
18 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good morning Kiran,
Thank you for taking the time to leave a review and share about your experience speaking with our customer service team. It is lovely to see that you had a great experience using our services and also when speaking to our team.
Thank you, Isobelle.
Fast and efficient service from Sully
18 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good morning,
Thank you for your lovely feedback about Sully one of our customer service agents. It is great to see that he was able to assist you.
Thank you, Isobelle.
Steve Tidmarsh
There were ongoing issues regarding the cleanliness of the Circuit Go washing machines on campus. Despite this being a shared responsibility, the standards were not being met. Steve Tidmarsh stepped in to launch a comprehensive investigation (working with UEA SU) into the cleaning schedules and the university performance.
Because of his thorough management and willingness to investigate the root cause, the hygiene standards of the laundry facilities have significantly improved. His dedication to student welfare and facility standards deserves recognition.
11 de junho de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good morning Emmanuel,
Thank you for taking the time to leave a review and share your thoughts on how your query regarding the machine cleanliness was dealt with by your local CRM Steve.
It is great to see that Steve took ownership of this issue and was able to work with site to investigate this and come up with the best resolution to improve this moving forward.
Thank you, Isobelle.
Helena helped me get my refund really…
Helena helped me get my refund really quickly which was useful. Good experience overall
15 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good afternoon,
Thank you for taking the time to leave feedback. It is lovely to see that Helena was able to quickly resolve your query and provide a refund.
Thank you, Isobelle.
Able to get quick respond from helpdesk…
Able to get quick respond from helpdesk after having issues with the dryer
15 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is great to read that our customer service team were able to assist you with your query.
Thank you, Isobelle.
Thanks Ellie helping me
Thanks Ellie helping me. Good service.
14 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to read that Ellie was able to assist with your query.
Thank you, Isobelle.
Sully helped me out quickly and…
Sully helped me out quickly and efficiently
12 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good morning Arushi,
Thank you for taking the time to leave a review. It is great to see that Sully was able to help solve your query quickly.
Thank you, Isobelle.
Had to talk to two different people
Had to talk to two different people, Ariz the second guy was super helpful but the first guy Sully/Solly was so slow and then disconnected me from the live chat while I was walking to the laundrette to get the info he wanted. Man wasted a solid half hour of my day with how slow he was
12 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Hi Abraar,
Thank you for taking the time to leave a review. I am sorry to hear that you had some difficulties when communicating with our team but I am happy to read that Ariz was able to assist you. Please reach out to care@circuitgroup.com so we can investigate this further.
Thank you, Isobelle.
Spoenn with Sully from customer…
Spoenn with Sully from customer service, resolved the problem, addressed the issues and concerns. Easy and friendly chat sevice on circuitgo.
12 de dezembro de 2025
Opinião espontânea
Resposta da Circuit Laundry
Good afternoon Sam,
Thank you for taking the time to leave a review. It is great to read that Sully from our customer service team was able to help resolve your query and provide a lovely customer experience.
Thank you, Isobelle.
Resposta da Circuit Laundry
Hi Tracy,
Thank you for your lovely 5 star feedback.
Thank you, Isobelle.
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