Clearly.co.nzOpiniões 

4349
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... Ver mais

Classificada 5 em 5 estrelas

Great choice of frames and lens coatings etc, it's fun to assemble your own glasses and it doesn't take long for them to arrive. Good range of pricing to choose from depending on how much youre willin... Ver mais

Classificada 5 em 5 estrelas

Incredible service and unbeatable value. This is the first company I’ve encountered in NZ that managed next-day delivery for my contact lenses, and their prices are the best I've seen on the market. T... Ver mais

Informações sobre a empresa

  1. Fornecedor de lentes de contacto
  2. Centro de oftalmologia
  3. Grossista de óculos
  4. Loja de óculos de sol

Sobre Clearly.co.nz

Informação fornecida por diversas fontes externas

Shop Glasses
Shop Sunglasses
Shop Contact Lenses

Clearly's Promise

Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.

Our Story

Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Our Mission

When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.

Our Products

What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.

Clearly's Company Guarantees

We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(4349)

34 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Refund

I ordered a pair of glasses they were not satisfactory I have been told I am entitled to a refund, I received a return form and posted the item, that was weeks ago. I have now contacted customer service three times regarding this, each time I am given a peacemeal " Refund should show in a few days" I am starting to wonder if I'll ever receive one. Something has gone wrong with this company!

9 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Gooood

Delivery was faster than I expected. Most of the products are affordable compared to other online stores, especially with the promo coupons they offer.

31 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bad service team

Bad service team - no real support or apology for delays in service that seem to fix themselves when you’d like to cancel the order / don’t get me wrong the contacts have arrived - but the customer service is condescending confusing and dismissive

20 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Claire customer support

Claire from customer support was helpful and patient in supporting me and making my purchase during some technical issues.

9 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service over the phone

Very good help and service over the phone when making a return due to a mistake of my own making. Prompt pick up when calling the 800 number, helpful instructions and explanation of what needed to happen. Quick delivery of original and replacement contact lenses. Great service much appreciated

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Haribo Gummies

I appreciate the haribo gummies are intended as a little bonus treat, but I am ethically opposed to consuming animal products and they contain gelatine. Even if I throw them in the bin, by ordering the contact lenses I have unintentionally increased demand for a product I would not buy for ethical reasons. Gelatine in Haribo gummies primarily comes from pork skin, so practicing vegetarians and muslims would also not consume them. I will use my email for this review, can you please make a note to not include the gummies in my next lense order, very happy with the service otherwise! Great price and arrived very quickly

17 de dezembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Delay/supplier issues, hard work to cancel order!

Ordered lenses for delivery 23rd Dec. Received an email to say delivery will not even be DISPATCHED from Australia until "the end of the 19th Feb 2025" die to problem with suppliers and that they do not permit cancellations unless the item is discontinued. Emails ensued and after several failed attempts customer service have agreed to cancel the order. I appreciate this conclusion but it should not have been so hard! Lost faith in the integrity of the company during the process...will shop elsewhere now.

3 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent help staff

Excellent help staff.
I have had to contact you over the past week. The 3 staff I have dealt with have all been very helpful. Unfortunately, I didn't take note of each of their names so hopefully you can see it from your end.

29 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful experience dealing with the CSR

We recently placed a call order with Clearly, and we had the pleasure of being assisted by Jenelyn. From start to finish, her service was wonderful and she ensured our experience was smooth and enjoyable. Her friendly and professional tone in addressing our requirements was exceptional and she handled everything with such efficiency and care. Thank you, Jenelyn, for your wonderful service - we’re appreciate your help and will certainly continue to choose Clearly in the future.

26 de novembro de 2024
Opinião espontânea

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