CLIPOP Opiniões 1598

Resposta da CLIPOP

Há 15 horas

Dear Customer,

Thank you for your honest feedback, and I am truly sorry to hear about the issues you experienced with the panels and the cabinet door hinge slot.

You are absolutely right – the hinge slot should have been cut to the correct depth at our factory, and you should not have had to fix it yourself. We also apologise for the marks and damage on the panels. This is not the quality we strive to deliver.

We completely understand why this has been a frustrating experience, and we appreciate that you took the time to make the repair rather than returning the item – but you should never have been put in that position.

Please allow us to make this right. We would like to offer you a partial refund as a gesture of goodwill for the inconvenience caused. Could you please contact us directly with your order number? We will prioritise resolving this for you.

Once again, I am very sorry that your experience fell short of expectations. We will be reviewing our quality control to ensure this does not happen again.

Best regards.

Resposta da CLIPOP

Há 15 horas

Dear Customer,

Thank you for your message.

Unfortunately, we are unable to facilitate or cover the cost of a return for personal reasons, as this falls outside our returns policy.

We fully understand that this may be disappointing, and we truly appreciate your understanding.

If there is anything else we can assist you with, please let us know.

Best regards.

Resposta da CLIPOP

9/04/2026

Hello,

Thank you for bringing this to our attention, and I am truly sorry to hear about the issue with your daughter’s Hollywood dresser – especially that it arrived without drawer runners, making it unusable. I completely understand how frustrating this must be.

I also sincerely apologise that you were unable to reach us by phone or email. That should not happen, and I will personally look into why your attempts did not get through.

To help you as quickly as possible, could you please provide the following information:

1. Your order number

2. A few photos of the item you received, including the area where the drawer runners should be

Once I have these details, I will prioritise getting the correct parts sent to you so that the drawer can be used properly.

Thank you for your patience, and I am very sorry again for the trouble caused. Please reply here or send the details to [service@clipop.eu], and I will take care of this for you personally.

Best regards.

Resposta da CLIPOP

30/03/2026

Hello Daniel K,

Thank you for taking the time to share your experience, and I am truly sorry to hear about the issues you encountered with your order. Please allow me to sincerely apologize for the frustration and inconvenience this situation has caused you.

After reviewing the details of your order, I can see that there were indeed significant delays and miscommunications on our end — from the initial cancellation notice by the carrier, to the conflicting information provided regarding the shipment and stock availability. This does not reflect the level of service we strive to offer, and I completely understand your disappointment.

I have already initiated your refund in full, as requested. Please allow a few business days for it to appear in your account, depending on your payment provider.

In addition, I would like to offer you a voucher worth [￡10] as a small gesture of apology for the poor experience. If you would be willing to give us another chance in the future, please let me know, and I will arrange this for you.

Once again, I am very sorry for the time and frustration this has caused. Your feedback is invaluable, and we will use it to improve our communication and order handling processes moving forward.

Thank you for your patience, and please do not hesitate to reach out if there is anything else I can assist you with.

Kind regards.