cocoa plus Opiniões 

102
TrustScore: 3 em 5

3,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

3 stars - chocolate delicious 5 stars, service very poor 1 star. I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase the... Ver mais

Classificada 3 em 5 estrelas

I've bought Cocoa+ products for a few years now. It's tasty chocolate with good calories:protein ratio, and the Easter eggs in particular are a real treat. This year, however, the delivery was VERY la... Ver mais

Classificada 1 em 5 estrelas

Customer service is shocking, didn’t receive part of my order, they ignore emails. I’ve ordered before from this company but the last two years they have completely gone down hill. AVOID!!!!

Classificada 5 em 5 estrelas

I think the chocolate is delicious. Order was late but was kept updated by James who was very helpful. He even offered some complimentary Peanut Butter Cups which are absoluty to die for! Delivery... Ver mais

Informações sobre a empresa

  1. Fábrica de chocolates

Escrito pela empresa

cocoa+ is the home of High Protein Chocolate and functional Chocolate which tastes delicious whilst packing a mighty protein and beneficial hit! All our chocolate is indulgent and caters for all your needs when it comes to getting that chocolatey treat! Aiming to improve our customer service!


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

102 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(102)

11 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have ordered protein chocolate advent…

I have ordered protein chocolate advent calendars and Easter eggs for the last 3-4 years. My boys and husband absolutely love them. They all have a sweet tooth but like to eat healthy so this chocolate ticks all the boxes. Thanks guys! 😋

3 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful!

It was a present for my partner for Easter, it was very pleased and the chocolate is lush!!!
Good present for a gym guy and very tasty!

24 de março de 2024
Classificada 5 em 5 estrelas

The eggs were gifts for Easter

The eggs were gifts for Easter, and everyone is very pleased with them. They appreciated the taste and texture but especially the healthier macros so that they could be included in their diet plans and training regimes. Overall an excellent treat.

25 de março de 2024
Classificada 5 em 5 estrelas

Great Service

Order arrived quickly. It included a handwritten note thanking me for my purchase and also made reference to my having ordered before. Felt my purchase was important.

12 de março de 2024
Classificada 5 em 5 estrelas

The delivery said 3 to 6 days and it…

I ordered my advent calendar on the 8 th November and received it on the 1st December it was later than expected but it did get delivered and I was very happy with the quality of it

30 de novembro de 2023
logótipo da cocoa plus

Resposta da cocoa plus

Hi Julie,

Thanks for your order! We have checked your tracking and it shows delivery was made on 30th November.

We use Royal Mail for deliveries with an option to use FedEx. On this occasion your order was certainly delayed but we will take responsibility for the slow service.

Have a great Christmas!

Dean

Classificada 1 em 5 estrelas

DO NOT ORDER FROM THIS COMPANY!

I placed an order on the 1st November and never received a confirmation email. I contacted the company today (21st November) to get an update. They told me that Royal Mail had returned the item because I wasn’t “known at the address”. I sent proof that I was and asked why I haven’t received a refund if Royal Mail returned the item. I’m still yet to receive a confirmation of my refund. DO NOT ORDER FROM THIS COMPANY!

21 de novembro de 2023
Opinião espontânea
logótipo da cocoa plus

Resposta da cocoa plus

Hi Ashley,

As a small business, we cannot accept this review.

For transparency; the customer (in this case Ashley) entered in an incorrect shipping address. As a result her item was returned back to sender and when informed that the address was incorrect the customer wanted a refund which was duly granted.

We cannot be held accountable if the customer enters an incorrect shipping address.

Thank you!

Classificada 3 em 5 estrelas

Poor service but Products are great and have used on and…

Products are great and have used on and off over the years BUT I am so disappointed in the recent customer service. I order easter products in March, only half arrived but still no responses about fulfilling or refunds. Its such a shame - I ordered assuming I was benefitting a small business but the standards have slipped!

1 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Money taken, no delivery, and no response

Ordered Easter eggs over a month ago but never got a dispatch email so I emailed to find out when they’d be delivered, got no response and no delivery. Have emailed 3 times and contacted them on instagram but nothing back. Hugely disappointed and not a clue what to do as money was taken but I’m not getting any responses for a refund.

16 de abril de 2023
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais