The ideal luxury fix - a seamless and efficient way to upgrade your bag wardrobe and try new styles.
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The products and functionality are excellent but most of all the team that helps in the background is very effective, kind and personal. I've greatly enjoyed interacting with Iris and with Amy. Thank... Ver mais
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I am really happy I found the cocoon club, their membership and the bags available are fab, they have classic and unique pieces. With my deluxe membership I get access to pieces I’ve wanted for ages... Ver mais
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I’ve been renting luxury bags from Cocoon Club for some time, and I couldn’t be happier with their service. They are always attentive to their clients’ needs, offering a level of care that truly stand... Ver mais
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Informações sobre a empresa
Escrito pela empresa
COCOON is a membership subscription service for bag lovers. Members can add a new bag to their wardrobe each month (or on demand with Flexi Membership), and swap for something new when they’re ready for a style update. Get access to the best luxury brands including Gucci, Saint Laurent, Louis Vuitton and more
Informações de contacto
London, Reino Unido
- +442038683366
- membership@cocoonclub.co.uk
- cocoon.club
4,6
Excelente
122 opiniões
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Outstandingly beautiful bags!
Outstandingly beautiful bags with a huge choice to pick from! Cannot rate the customer service of the cocoon team enough, they always go the extra mile to make their customers happy, once getting in touch with me directly when the bag I was waiting for became available. 5 stars!!
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi,
Thank you for sharing a review of your recent experience. Our Member Relations team at COCOON are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you need further assistance, please do not hesitate to contact us on membership@cocoonclub.co.uk
Best wishes,
COCOON Member Relations
This is the best and most affordable…
This is the best and most affordable rental service in London. you can get 2 bags a month for only £99. Outrageous!
Good for your wallet, good for the earth, good for your Instagram feed. I love it so much
It does take a bit of planning in advance to make sure you get the bag you want on time, but it's just like a library, and it's all about the hunt!
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Wanda,
Thanks for taking the time to leave your feedback. We're so pleased to hear that you're loving your membership (and the environment) and don't forget to tag us on your Instagram feed!
To have the best chance accessing your dream bag, please ensure your wish list notifications are enabled.
Best wishes,
COCOON Member Relations
Brilliant business concept
Brilliant business concept! It’s great fun and Eco-friendly to be able to try out new bags without making a huge financial commitment. I’m the envy of my friends but I make sure to let them in on the secret too. The more the merrier! I’ve also sold on some of my own bags, knowing I can borrow them again. Bravo Cocoon!
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Tina,
Thank you so much for your feedback. Reviews like yours make our day! It's so fantastic to hear that our membership has made such a difference.
The Louis Vuitton Kimono Tote has been an absolute steal!
Thank you again.
Best wishes,
COCOON Member Relations
Amazing subscription experience
Super easy experience, fast shipping and lovely bags!
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Dear Mo,
Thank you so much for your kind words! Were glad to hear you're enjoying your membership and we really appreciate you taking the time out to share your experience with us.
I'm glad were able to meet your expectations!
Best wishes,
COCOON Member Relations
RUN! Don’t walk to Cocoon!!
This is my fave discovery of 2021, I was going to start investing large amounts of money on designer bags just to use them a couple of times each. Then I signed up to Cocoon and I can swap any designer bag I want all year round for a fraction of the price, this is IT girls!!
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Amy,
Thank you so much for your awesome review! Were so pleased to hear that you're enjoying your membership. We have many new bags arriving soon - we can't wait to share with you all.
In the meantime, if you have any further feedback or concerns, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Lovely customer service
Lovely customer service - so helpful, quick and understanding. 10/10 service.
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Laura,
Were happy to hear that our membership team have provided you with an excellent service!
If you have any further feedback, please do not hesitate to drop us a message on membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Excellent service
Excellent service - the bags all arrive on time and the customers service team are always helpful. I really enjoy using Cocoon!
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Anna,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your membership.
Please let us know if we can help you with anything further, and thank you again for taking time out of your day to leave us this super kind review.
Best wishes,
COCOON Member Relations
Really great service
Really great service, cool concept and fantastic after care/customer service
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi there,
Thank you for your review!
We really appreciate you taking the time out to share your experience with us.
Best wishes,
COCOON Member Relations
Amazing service
Amazing service. Getting access to designer bags is such a cool idea, and there is a huge selection of them (the most popular ones can sometimes be tough to access though). I am super happy with the customer team, they are always responsive and happy to help should there be any issues or questions.
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Alice,
We’re so grateful that you took the time to share your feedback with us. If you're having trouble accessing the most in-demand bags, please ensure that you have enabled your wish list notifications.
If you have any further feedback, please do not hesitate to drop us a message on membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Love the selection
Love the selection, collection and delivery are super efficient and when I contacted customer service to rearrange a collection they were really helpful and promptly helped out. Would recommend
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Charlotte,
Thank you so much for sharing your feedback with us. That's awesome to hear that you love our selection of bags - we have plenty more launching soon!
Our membership team work hard to ensure the needs of every member and were glad to have have met your expectations.
If you have any further feedback, please do not hesitate to drop us a message on membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Great service
Great service, very easy to follow and efficient.
15 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Rowan,
Thank you for sharing your review. We appreciate your feedback.
Best wishes,
COCOON Member Relations
I received 5 star customer service
I received 5 star customer service! Amanda was incredibly helpful!
11 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Sim,
Thank you for your great review. At COCOON, we work hard to offer high-quality service to every member. We have made sure to share this feedback with Amanda.
Best wishes,
COCOON Member Relations
Good customer service
Amanda was really good and responsive on my issues per email. She has given me options and helped me all throughout the process. Thank you!
11 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Hi Ferlette,
Thank you for sharing a review of your recent experience. Our Member Relations team at COCOON are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you need further assistance, please do not hesitate to contact us on membership@cocoonclub.co.uk
Best wishes,
COCOON Member Relations
Very helpful and responsive!
2 de fevereiro de 2022
Opinião espontânea
Resposta da COCOON
Dear Sue,
Thank you for your feedback! We really appreciate you taking the time out to share your experience with us.
Best wishes,
COCOON member relations
The customer service is AMAZING
The customer service is AMAZING. Any questions or queries are answered so quickly and professionally. I made the decision to leave after 3 months just solely as I didn’t use the bags but can I say the team have been so helpful and accommodating to me leaving. Couldn’t of been more happier with the services I was provided.
7 de janeiro de 2022
Opinião espontânea
Resposta da COCOON
Dear Abigail,
Thank you for sharing your review. Your feedback is valued by every team member here at COCOON. It's so fantastic to hear our Customer Service met your expectations!
We would love to welcome you as a member again in the near future. If you would like to re-join please reach out to us on membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Absolutely LOVE the luxury experience
Absolutely LOVE the luxury experience. I chose the membership for the sustainability aspect & have fallen in love with the over & above customer service & selection of bags. I suggest this service to everyone!! Highly recommend!
1 de janeiro de 2022
Opinião espontânea
Resposta da COCOON
Dear Maria,
Thank you for your kind review. We appreciate you taking the time to share your experience with us. We take pride in knowing our members are happy with the luxury service we provide.
If you have any further feedback that you’d like to share, please email us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Great experience with Cocoon
Great experience with Cocoon! Access to quality designer bags for a small monthly fee. Excellent customer service and would recommend to friends. Only downside would be that sometimes there are very limited bags available to select from.
2 de dezembro de 2021
Opinião espontânea
Resposta da COCOON
Hi Abigayle,
Thank you so much for your review! Were so happy to hear that you're enjoying your membership.
We add new styles to our collection frequently. Sign up to our newsletter so you’ll be the first to know about new bag drops. Make sure to also keep tabs on our ‘What’s New’ and ‘Back in Stock’ edits.
If you’re after a bag not yet in our collection, get in touch and we’ll see what we can do!
Please feel free to reach out to membership@cocoonclub.co.uk with any further comments, concerns, or suggestions you wish to share.
A lot of luxury for a little money!
A great way to mix up handbags for those special occasions! I’m on my second bag so far with COCOON. Despite the negative comments, it’s been a pleasure using the service. I have paused my membership, no unexpected payments have been taken & as soon as I unpaused and selected a new bag the billing restarted.
As someone who already owns luxury handbags, it’s a great way to try different styles before investing for your own personal use.
The only thing I think should be specified on their website (if not already) is that they check your credit file beforehand. Which is totally understandable considering the value of the bags!
1 de dezembro de 2021
Opinião espontânea
Resposta da COCOON
Dear Lucia,
Thank you for taking the time to share your experience, we really appreciate your feedback. We’re thrilled to hear that you’re enjoying our service.
In terms of mentioning the soft credit check, we are transparent that our approval process includes a soft credit check as well as ID verification, and cover this on our website, in our T&Cs as well as in our FAQs. We also state in our terms that we reserve the right to decline any application at our discretion, without disclosing a reason, and this is ensuring that we are inline with fraud best practice.
As you mentioned, the bags in our collection are high value and oftentimes, rare and limited edition, and at the top end, can be over £3000.
Thank you again for your comments, and if you have any further feedback that you’d like to share, please email us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
A total scam
A total scam. A group of friends of mine were talking about Cocoon at a party (very negatively) because a friend was carrying a Bottega pouch. She told me where she got it and said “never again - they are fishy”. I thought, she was just being dramatic and decided to ‘apply’ anyway. Should have listened. I was happy to pay the Premium membership but because of the horrible word of mouth decided to test it out with the Flexi 3 month membership first. What a huge mistake. What they don’t communicate clearly is that they will dig into your personal information and will either reject or accept your application and then not communicate to you why. Totally fine to have a screening for rented pieces, however this is done sneakily AND after happily taking money from users. I spent £100+ on a Flexi membership and my first rental only to be sent a truly obnoxious email that said my application hasn’t passed their ‘rigorous’ screening. Now, I may not be a billionaire but I have an excellent credit score and am financially very comfortable, so this makes no sense. In all honesty, I was a little shocked by this so I responded asking if they could tell me why I had not ‘passed’ and why they would charge me BEFORE accepting my application. The response I got was once again generic and didn’t answer my question. Everything about this feels sneaky and really off. Still haven’t been refunded and seriously questioning whether this business is legit. Consider this a warning to avoid if you can - I should have.
30 de novembro de 2021
Opinião espontânea
Resposta da COCOON
Dear CB,
Thank you for sharing your feedback. We’re sorry to hear that you are dissatisfied with our approval process.
In order to best protect our bags and members, all of our applicants are subject to a vigorous approval process. We have always been transparent that this approval process includes a soft credit check as well as ID verification, and cover this in our terms and conditions, as well as in our FAQs. We use tools that are institutions such as ourselves, and soft credit checks do not affect your credit rating. We also state in our terms that we reserve the right to decline any application at our discretion, without disclosing a reason, and this is ensuring that we are in line with fraud best practice.
Unfortunately you did not pass our application process due to not passing our internal application score, which is made up by combining fraud plans as well as credit score, amongst other things. Your refund was issued in line with our commitment of 2 business days from original order and membership application.
Once again, we are sorry that you were dissatisfied that your membership was not approved, and that the communication did not give you exact reasons as to why this was.
Unfortunately we do have criteria and requirements that we’ve put in place to ensure that we can protect our business which means not everyone can become a member.
If you would like to discuss this matter further, please do reach out to our membership team on membership@cocoonclub.co.uk.
Kind regards,
COCOON Member Relations
AVOID AVOID AVOID!!!
I recieved a free 6 months subscription after winning Cocoon's Lockdown instagram competition. I have been charged for months that I haven't even used it and have also not had a bag since the beginning of the year due to the fact they are never available. I can not express enough how much of a shambles this company is. They have just taken another £99 from my account when I don't have a bag and haven't used their diabolical service in over 11 months!
10 de novembro de 2021
Opinião espontânea
Resposta da COCOON
Dear Chloe,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had a poor experience.
All gift memberships including competition winners are still subject to our standard Terms of service. Please know we’d like to make this right for you. We’ve sent you an email regarding this and if you’d like to chat further, please contact our membership team.
We do hope you will consider joining COCOON in the near future.
Best wishes,
COCOON
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