Arnaque totale sur les calendriers de l'avent. Grosse publicité mensongère, c'est honteux de voir ce qu'ils envoient à la place de ce que l'on pense commander. J'ai envoyé un mail, je pense que je n'a... Ver mais
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Jardin cocoon sont des voleurs cela fait un mois que j’ai commandé j’ai payé 144 euros pour ce cet outil coupe bordure debrousailleuse tondeuse. Je n’ai aujourd’hui toujours rien reçu. Jardin cocoon a... Ver mais
Pure arnaque, site frauduleux avec de nombreuses fautes d'anglais sur le produit. N'achetez pas !
Absolutely terrible post sales assistance. Go for products like Ring instead. Their iOS app has been faulty for almost a year now (image won’t rotate to landscape and the re-pairing process with the c... Ver mais
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Bought Samples Testing Purpose but all ok
I just bought few Samples as reselling to my customers and firstly I though to setup my home , initially I got error message while setting up with WiFi connection but I decided to start with fresh connection so for that I turned off my router and start and open The app and while sounds transmit you need to place cocoon near to router for just first time and it’s Catch up perfectly and Cocoon ready to use , it’s great when it’s sending alert to my phone directly for any new activity within the range of cocoon , the only thing I realized within the app is slow watch live and app it’s may be due to since they using all over the cloud based and no memory card slot or Hdd needed but it’s flawless. I hope it’s gets improved by server response time , hosting or what ever involved cloud based to boost the system , But you need super Fast internet for that
6 de maio de 2019
Opinião espontânea
Clunky setup with no support
Clunky setup with no support. Typical high tech company with nobody to answer a phone so they don't even provide a number anywhere. After playing with various setting and rebooting numerous times myself I managed to get working but the app is slow and not the most responsive.
24 de janeiro de 2019
Opinião espontânea
Resposta da Cocoon
Hi Rob, we're ever so sorry that your experience so far has warranted a 1-star review!
Our support team are here 10am-6pm GMT on chat and email if ever you need assistance. If you give us a shot, I hope you'd find us to be very responsive, priding ourselves on our individually tailored, concisely explained solutions to each customer's needs.
In cases where a phone call or video call will help, we do offer this option, but we can almost always get things sorted before this.
Now that you are up and running, we'd be able to offer hints and tips as to what could be causing the apparent slowness and unresponsiveness that you mention, as this doesn't sound like the experience that we'd expect.
We're always disappointed when we see experiences such as yours, and we'd really like the opportunity to turn this around from a 1 star, but ultimately, we want to be able to reassure you and give you confidence that Cocoon is keeping the things that you care for most safe and secure in your home. Please do get in touch with the team via our website if you have any questions, and we look forward to hearing from you soon. Thanks, Robert. Team Cocoon
Resposta da Cocoon
Hi Brian, I'm sorry that you feel this way. Unfortunately some Android devices require some additional configuration to allow them to work correctly with the location services that are fundamental to how Cocoon works to accurately arm, and learn the audio fingerprint of your home. The support team are still here to help if you'd like to take another shot at working with us to overcome the problems that you faced. Robert, Team Cocoon
Hi I got a cocoon camera set up in less…
Hi I got a cocoon camera set up in less than 5 min, so easy to add my wife's phone and with such an easy security choice we couldn't feel safer knowing that the camera will learn all the time.
6 de janeiro de 2019
Opinião espontânea
Resposta da Cocoon
Thanks John, that makes us proud! Robert, Team Cocoon
Disappointed… but wait...
I am another one of the disappointed customers (was one of the original backers on Indiegogo, received my device some time ago but only tried to set it up recently; serial number of device appears to be CS01AB SAAANP).
Basically, camera would not connect to our Wifi. Tried multiple times to reset the camera, but only to get the same error messages over and over again. Also tried to contact Cocoon a couple of days ago, no response to far. Disappointed.
Update (20181206): I followed the suggestion of the Cocoon representative and chat directly (via texting messages) with a Cocoon support staff Callum. Really appreciate the effort spent by Callum in trying to figure out what may be preventing my Cocoon from working properly. After tentatively concluding that it may be a hardware issue, Callum offered to ship me a replacement device. I am really looking forward to receiving it and finding out what this camera could do!
5 de dezembro de 2018
Opinião espontânea
Resposta da Cocoon
Hi there Chi-feng, I'm very sorry to hear of the trouble that you've had with your Cocoon, and with getting support.
We have now located your message that was sent via the Indiegogo platform, which has to be manually monitored, and as our campaign ended 4 years ago, this is not regularly checked. The best way to contact the help team is to head to our website to chat directly between 10am-6pm GMT, or alternatively you can email help@cocoon.life, or support@cocoon.life, and lastly you can contact us via our Facebook or Twitter accounts. There is even a link to all of our info on the Trustpilot page ;-)
In relation to your Cocoon not connecting, from your serial number I can see that it was activated in February this year. This means your Cocoon will need to be factory reset before you can pair it once again. You can find instructions here - https://help.cocoon.life/hc/en-us/articles/208356189-How-do-I-reset-my-Cocoon-
Please do contact the team if you need any additional assistance as we're here to help!
Robert, Team Cocoon
Just bought the cocoon and its ace but…
Just bought the cocoon and its ace but need to ask a few questions?
How do i delete the live videos when no longer needed?
Do i need the location button on my phone on at all times or when i go out?
29 de novembro de 2018
Opinião espontânea
Good piece of kit.
Easy to install,even i could do it. Gives a good clear picture. As long as you have WiFi you can watch your home. We were in Spain and could watch our living room. Cocoon automatically arms it’s self when you leave your house with your phone and disarms when you return. This is a really good piece of equipment.
6 de novembro de 2018
Opinião espontânea
Great service and excellent back up…
Great service and excellent back up service with a few problems I have been having recently.
20 de outubro de 2018
Opinião espontânea
ipad
I would give it 5 stars if you could monitor it on the Wi-Fi only iPad. I hope an app comes soon.
Michael
10 de outubro de 2018
Opinião espontânea
Resposta da Cocoon
Hi Michael, thanks for the feedback. iPad support is on our future feature list, and we're seeing more votes being cast which helps bump it up the priority list. Unfortunately, as Cocoon requires location to know when to auto-arm, and in turn when to learn, there isn't a quick solution, and will potentially require us to create a new 'mode'. We're always keen to add bigger and better ways of interacting with your Cocoon, so please do drop the team an email if you ever think of any must-have features. Robert, Team Cocoon
Unable to connect the camera to our…
Unable to connect the camera to our wi-fi in the main point of access.
5 de outubro de 2018
Opinião espontânea
Resposta da Cocoon
Hi Steve, we're sorry to hear this. We'd really like the opportunity to help get you up and running, so please do get in touch with the Support team via our website chat, or email us at help@cocoon.life. We've designed Cocoon to be hassle-free, but sometimes things can go wrong, but with some quick troubleshooting I'm sure we'll have you set up in no time. We look forward to hearing from you. Thanks, Robert, Team Cocoon
Absolute 5 star 🌟
So easy to set up and use. Terrific video quality although there is a time lag of a few seconds but that is to be expected. Would love to see a system for the main user to have the ability to control the functions on family members phones ie: I don’t want my daughters controlling my system when they live 5 miles away. But apart from that I’d recommend this to anyone. I have one downstairs and one upstairs and the whole system works really well. 5* and the customer service is second to none. They answered all my questions before purchasing the system.
28 de setembro de 2018
Opinião espontânea
Resposta da Cocoon
Thanks Dave, very kind of you to lease such great feedback. User Management is the next big feature that we're working on, so hopefully we'll have the answer to your prayers soon! Robert, Team Cocoon
I purchased 6 weeks ago
I purchased 6 weeks ago. Well I let it learn my house and people and animals. Then decided to test it.
Well I armed it and opened a door upstairs. Opened a window in the bathroom and even tried a window in my bedroom . I have cocoon set up in my living room WELL all I can say is it alerted me on my phone every time. I love tech stuff and amazed at how it knows I have opened a window.
I know it monitors noise and air movement but wow. I am so pleased with it.
Even if it is armed and it hears a noise not recognised it alerts me. (Have a new edition to household a puppy. It told me I have a new noise ...Until it learnt her noises. 10/10
I don't understand how it all works but I can say it works.
23 de setembro de 2018
Opinião espontânea
Resposta da Cocoon
Wow Steve, really glad to see Cocoon is working well for you! We designed Cocoon with our furry friends in mind, so you can keep an eye on them without worrying about frightening them with the false alarms and blaring sirens that you get with traditional security systems. (Although I may have been known to fire the siren when our terrier was digging a hole in the sofa in full view of Cocoon!) Hope the little one is settling in nicely. Robert, Team Cocoon
Cocoon makes me feel safe and I wouldn’t be without it!
Cocoon is easy to set up and for someone like me who is not tech savvy it’s so user friendly day to day. I feel safe and secure knowing we have a cocoon and I often use it to check on our dog. It’s a must have product!
19 de setembro de 2018
Opinião espontânea
Resposta da Cocoon
Thanks Alannah, that's what we like to hear! We've designed Cocoon to be hassle-free, easy to set up and easy to use, and more than just a security device, but something that can give you the peace of mind that your home is in good hands. Robert, Team Cocoon
Great little home security kit which…
Great little home security kit which looks very slick! I had installed the app and had set up in less than 5 minutes, the app is very use to easy and gives me the reassurance that my home is secure.
I have dealt with the Support team on one occasion and the level of service was nothing short of 5*.
Thank you!
19 de setembro de 2018
Opinião espontânea
Resposta da Cocoon
Thanks for the lovely review, we all really appreciate it, especially the Help Team ;-) Robert, Team Cocoon
I thought I Would be able to view on my…
I thought I Would be able to view on my iPad dissapointing using the small iPhone screen. Would like to have another unit but not till you sort the iPad out
15 de setembro de 2018
Opinião espontânea
Resposta da Cocoon
Hi Alan, we're sorry about this. Cocoon has been primarily designed to be used with your smartphone so that it auto-arms/disarms when you leave home with your phone based on its location capabilities.
We've had a number of requests for an iPad app, which we're adding to our roadmap soon hopefully, and this will likely have the option as a 'viewing' only device, rather than one that arms/disarms automatically.
If you have an iPad that can have a sim and therefore has location services, you can download the iPhone version of the app to view on your iPad. Unfortunately this isn't possible with WiFi-only iPads.
If you have any questions or suggestions, please do head over to the website and chat with our team as it's only through customer feedback that we really know what to work on next. Robert, Team Cocoon
Super quick customer service
Had some issues with the product initially. The customer service i received i must say was exceptional. Always available and super quick to reply to emails etc. Really impressive. Everything works nows and very happy. .
5 de setembro de 2018
Opinião espontânea
Resposta da Cocoon
Hi Richard, thank you for your kind words, we really appreciate it. Glad you're all up and running smoothly, and you know where we are if you need us! Robert, Team Cocoon
Great piece of kit
Great piece of kit, especially when you pair them up
26 de julho de 2018
Opinião espontânea
Resposta da Cocoon
Hey Jess, thanks for the Cocoon appreciation. Glad you like it. Robert, Team Cocoon
Fantastic Security camera
Fantastic Security camera , even with an indoor cat ,it learns not to trigger the alarm when the cat is moving about the house.
16 de julho de 2018
Opinião espontânea
Resposta da Cocoon
Thanks for cracking review Jon, it's great to see Cocoon is working well to keep your home, and it's precious contents, safe! Robert, Team Cocoon
Really happy with the Cocoon
Really happy with the Cocoon, very easy to set up taking only took around 5 minutes. The device is in the learning stage but so far so good. Visual and audio quality is also excellent, very happy customer especially as I won it in a competition!!
13 de julho de 2018
Opinião espontânea
Resposta da Cocoon
Go Neil! Congrats again on the win, and we're glad you're all set up and running well. We love to hear from all friends of Cocoon, so if you ever have any feature must-haves, feel free to chat with us via the website or drop us a quick email at hello@cocoon.life. Robert, Team Cocoon
We have now had four Cocoons originally…
We have now had four Cocoons originally through Indiegogo, of the original three, one was stolen but, having a couple of holiday homes we're more interested in the holistic approach to the houses (if that's the right word) being warned if something isn't quite right is proving a boon. Alarms are great for thieves (and we've now got one of those) but other aspects have to be covered by house managers and they cannot be there all the time; Cocoon is.
9 de julho de 2018
Opinião espontânea
Resposta da Cocoon
Wow Peter, thanks for the review. It's great to hear of different setups that our supporters have, and with the introduction of Multi-Home, we hope that's helped you to use your Cocoon's more efficiently across your holiday homes. Just so you know, if you've been the victim of a burglary and your Cocoon is stolen, we replace these for free, just get in touch with our help team and we'll do what we can to help! Robert, Team Cocoon
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