Coldlaundry Opiniões 

110
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Fraudulent. A company that started on the basis of "breaking the negative stigma attached to fast fashion by consciously making decisions to say no to unfair trade practices" sells you dropshipped p... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Do not use this company. Ever. Don't bother. Every single part of this experience has been absolutely horrendous from start to finish. I ordered a shirt and it took nearly 3 months to arrive. T... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I wouldn't even give 1 star, the quality is so bad. Made unethically and falls apart & bobbles straight away. Materials are cheap, it is like the clothing is made by someone who has never made clothin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I knew Cold Laundry was going to be a whole experience when I first saw their campaign on Instagram. There was so much thought and detail and artistry that had gone into that shoot. Happy to say that... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Informação fornecida por diversas fontes externas

Cold Laundry is a unisex brand for those who want modern, functional, considered design.'


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

110 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(110)

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Classificada 5 em 5 estrelas

Amazing Customer Service/ Product Quality!

I purchased some shorts. Beforehand i had enquired about sizes and they were really quick to respond and helped me out straightaway. I ordered and they came within the next few days. Shorts fitted perfectly. Would definitely order again and would 100% recommend. Amazing brand!

10 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 5 em 5 estrelas

Love Cold Laundry

Love Cold Laundry, the pieces are amazing & the delivery super fast. Will be buying everything!!

10 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 5 em 5 estrelas

Best customer experience ever!

Best customer experience ever!
I received my order a day after placing it via UPS (with tracking number). Great communication and quality product. Highly recommended.

10 de julho de 2020
Classificada 5 em 5 estrelas

Had a great experience with Coldlaundry

Had a great experience with Coldlaundry. Easy to order and fast delivery. Love the vibe and the overall design of their collections. It’s a must have in every closet

9 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 4 em 5 estrelas

Great company, a few hiccups with some items but overall really good

First of all, the clothes are exceptional. Truly lovely quality on everything I’ve ordered. I’ve placed 3 orders with the company. Not always smooth sailing with order - there were some production problems which weren’t communicated clearly. However customer service resolved and once refund was issued I received money back very quickly. I then wanted an item but needed for a particular day and customer service helped me out a lot with this matter in a prompt and efficient way. I would definitely order from the company again despite some hiccups.

8 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 5 em 5 estrelas

Cold Laundry 4L

Cold Laundry’s pants are some of the softest and some of the most comfortable. I consider myself to be a big sweatpant fanatic, and Cold Laundry’s Lounge & Jersey pants are absolutely top notch. The silhouette is refreshing and beautiful!

8 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 5 em 5 estrelas

New Fav. Pants

New Fav. Pants love u guys!

8 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 5 em 5 estrelas

A whole experience

I knew Cold Laundry was going to be a whole experience when I first saw their campaign on Instagram. There was so much thought and detail and artistry that had gone into that shoot. Happy to say that everything – from the clothing, to the packaging, to the customer service – follows suit. And I mean everything. The super-soft feel of the tracksuit, the style of the trainers, even the Cold Laundry tape wrapped around the package. There's even a separate Instagram account where you can DM about sizes. Big, big fan.

8 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 5 em 5 estrelas

Amazing communication

Amazing communication. Very helpful and quick response. Excited to receive my order

8 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 5 em 5 estrelas

Cold Laundry: safe and beautiful

I recommend at 100% shopping on Cold Laundry. It is a safe and serious website. You’ll find really good clothes such as pants, hoodie, jacket... all of these clothes are minimalist and are beautiful !
Customer service is perfect, the communication is really easy !

You can buy with confidence !

8 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words!

Cold Laundry Team

Classificada 1 em 5 estrelas

Awful Customer Service And Scam company

I ordered a tracksuit set with 2-7 days delivery. I had no confirmation email, no tracking number. A week passed and still nothing. I tried contacting the brand 4 times, they ignored all my emails. After a month I finally received my tracksuit. Unfortunately I did not fit. So I sent the clothing back to their return and address. I had been waiting for my refund for 2 months. The company ignored all my emails about the return. In the end my bank had to reverse the transaction because they were trying to scam me out of my money

7 de julho de 2020
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Resposta da Coldlaundry

Hello,

Really sorry you've had such a bad experience with us. Please send us an email and we get this sorted for you asap! With a new collection and a new direction these last few months, I'm hoping we can serve you better. sales@coldlaundry.com and a member of our team will give you a refund if you haven't received one.

Kind regards

Classificada 5 em 5 estrelas

Couldn’t be more helpful

Couldn’t be more helpful. Best company i’ve bought from. Quality insanely good. Highly recommend buying from Cold Laundry!

I’ve been buying from this brand for a while now and in every situation they have helped as much as they could’ve. When i wanted a refund they sorted it out instantly.

Cold Laundry are on the way up!

3 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words! Cold Laundry Team

Classificada 5 em 5 estrelas

Cool brand

Cool brand, nice aesthetic

2 de julho de 2020
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Resposta da Coldlaundry

Thank you for your kind words! Cold Laundry Team

Classificada 5 em 5 estrelas

A real pleasure

This new « REDEMPTION » collection, the choice of materials, tones, finishes, and details are exceptional. In addition, customer service is very attentive to you to answer every question. I advise you to go ahead and buy with your eyes closed!
Much love ✨🤎

23 de junho de 2020
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Resposta da Coldlaundry

Thank you for your kind words! Cold Laundry Team

Classificada 5 em 5 estrelas

Me and my girlfriend love cold laundry…

Me and my girlfriend love cold laundry ! She now has an excuse to wear my clothes because it’s unisex! Such great quality ! We are loving our new pieces from the new collection!

21 de junho de 2020
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Resposta da Coldlaundry

Thank you for your kind words! Cold Laundry Team

Classificada 5 em 5 estrelas

I Love cold laundry

I Love cold laundry ! My wardrobe is literally 70% cold laundry right now! The pieces I bought from the new collection are a great addition such great quality!

20 de junho de 2020
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Resposta da Coldlaundry

Thank you for your kind words! Cold Laundry Team

Classificada 3 em 5 estrelas

Great product terrible customer service

I own both one of their suits and a sweatshirt. The quality and cut of the garment is insane, however good the design is they really need to sort out the business end of fashion because shipping is unbelievably slow. Getting contact back from them is almost impossible with zero customer service. The most frustrating shopping experience of my life, I'd suggest just visiting their store instead

9 de junho de 2020
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Resposta da Coldlaundry

Hello Euan,

Thank you for the review. As a young brand we've struggled with the demand and early success our brand received over the last 6 months. This brand started as a side project in which we never expected it to do soo well. We've learnt a lot over the last year and have improved our business, especially customer service which was really lacking and letting us down.

With a new collection titled Redemption, this pretty much represents our experiences and lessons we've learnt along the way and the willingness of our quickly growing fanbase to give us another chance to show that we can do better.

We trust the process and hope you can trust us again and show that we can exceed expectations.

Please feel free to pop down to our store as we open up again in July for a chat whenever you're free. The founders Ola or Cerise are there from time to time.

Blessings

Classificada 1 em 5 estrelas

Dropshipping, don't order!

Fraudulent. A company that started on the basis of "breaking the negative stigma attached to fast fashion by consciously making decisions to say no to unfair trade practices" sells you dropshipped products. The hypocrisy in this one.

Their customer service is even worse. Don't order here, it's dropshipping with their own label attached. You're buying overpriced products made in China while Cold Laundry claims they're made in South-Korea.

15 de abril de 2020
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Resposta da Coldlaundry

Hey Ivan,

Thanks for your review. Im sorry you feel this way but may I interject by saying we do not and have never drop shipped.

It's purely not our business model. We have a physical store in London in which you are more than welcome to visit us. We worked with Korean suppliers in the past who part produced our previous collections. This really helped our business starting out. These same suppliers also sell on Chinese platforms. We had no control over this.

Also me (Ola) and Cerise have moved our production to Portugal and worked tirelessly on our new collection over the last 6 months. It's our best work to date, please have a look online and let us know what you think. Every review from each customer is valued wether good or bad. We learn we push on and improve.

We travelled 100s of hours over the last year to Korea to both manufacture and source garments that were in line with our brand.

Drop-shipping is just something we have never and will never do.

Our customer service has improved and we've quickly taken action on this.

If you have any questions and any further concerns please let me know!

As a small brand we never expected this early success, we are better equipped and hope we can offer a service you will be happy with in the near future.

Blessings.

Classificada 1 em 5 estrelas

Bad service, poor product, hard to get refund.

Order on 26th December and received my item over a month later in late January.
Emails were infrequent and barely replied to. Responses were blunt and often rude.
The item arrived in a tattered and half opened box after several emails from me trying to cancel and refund my order.
Sent it back immediately and was told to wait up to 15 days for a refund.
After 30 plus emails with barely any responses and no reasons why my refund was delayed, I finally received my refund in early March, over 6 weeks later!!!
Seriously recommend no one to buy from this unorganised company.
The product is not good quality and is bought from a Chinese wholesale site for a fraction of the price. It’s a scam!

Trouble getting a refund? Report them to Trading Standards UK and give them reviews.

14 de março de 2020
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Resposta da Coldlaundry

Hello London Shopper,

Thank you for your review and I'm really sorry you've had such a bad experience.

I would like to first of all say its not acceptable that you had to wait soo long for a refund.

We grew a crazy amount over the last 6 months and to be totally honest myself (Ola) and Cerise couldn't handle the business at one point. It all got a bit too much. This all started as a side project, we really didn't take it too seriously but when we started seeing exponential growth in sales and attention it was great in the beginning but it ended up with 100s of unhappy customers and a lot of chaos in house as we tried to navigate through the mess.

We have a stronger operation and have brought people in to service the demand.

As for the slow email replies and bad customer service we hold our hands up and apologise we have put measures in place in making sure we move from this and offer a service that exceeds your expectations.

Apologies once again.

Ola & Cerise

Classificada 1 em 5 estrelas

TOTAL SCAM

i am also one of the victims who got scammed by them. they kept me waiting for over 2 months and I am still waiting for my refund. every time I mailed them, they always come up with different excuses for example the warehouse team had issues or there are problems with the refund system. if theres anyone who lives in the UK and also got scammed by them, please report those people to the police. they need to get shut down so that others wont fall for their scams

11 de março de 2020
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Resposta da Coldlaundry

Hello Franz,

Thanks for your honest review. My names Ola one of the designers and founders of Cold Laundry.
Ive taken some time out to look at the reviews and respond to some of your concerns.

First of all I would like to apologies for the poor service you have received. Its not acceptable and we have put a plan in place to improve our service.

We have a team of customer service representatives now and also a better business structure which will reflect better organisation and customer service all round.

As for your refund please let me know if you still haven't received a refund and we will get this issued straight away.

Email sales@coldlaundry.com putting 'Franz Trust Pilot' in the subject.

We are dealing with customer refunds on a daily basis and trying to put this nightmare to rest.

Once again apologies Franz.

One last thing, on a more positive note, please check out our collection titled 'Redemption' and let us know what you think. I hope it visually makes you feel happy today.

Regards Ola & Cerise

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