Colorfulswan Opiniões 

184
•
TrustScore: 2 em 5

1,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Be very careful when buying from this company. Item titles and pictures are nothing like the actual product you receive. I ordered what was advertised as a sculpture based on a photo I sent. The examp... Ver mais

Classificada 1 em 5 estrelas

Ho letto precedenti recensioni negative sul servizio offerto. Prodotto difforme da quanto evidenziato nel sito. La mia esperienza è ancora più negativa avendo ordinato e pagato qualcosa che non ho m... Ver mais

Classificada 1 em 5 estrelas

I ordered a wooden plaque with a relief carving, but I received one with a standard engraving instead—not the relief I expected. I was really disappointed. But the service from a truly wonderful woma... Ver mais

Classificada 5 em 5 estrelas

Re order number: 1857074024 Both personalised crystal candle holders arrived safe and undamaged today and the quality is excellent, very impressed with the speed of... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Welcome to Colorfulswan, your first choice for personalized gifts. Gifts are not just objects, but also expressions of emotion and love. Every gift is unique and is a special bond between the giver and the recipient. We offer a wide range of customizable products, including elegant night lights, carefully crafted jewelry, stylish clocks, practical homewares and unique crafts. The design of each item reflects the personalized style of the gift, and customization makes each item truly unique. What makes us different is that we have a complete industry and team. We operate our own factory, equipped with advanced technology and skilled craftsmen. To further ensure a good shopping experience, we maintain a long-term and reliable partnership with a professional shipping team. This allows us to handle logistics efficiently and ensure that your gifts are delivered on time and intact. Customer satisfaction is at the core of everything we do. We attach great importance to the experience of each customer and are committed to providing excellent support throughout your shopping process. Whether you are selecting a product or going through the after-sales process, our professional customer service team is always ready to answer any questions you may have. We strive to provide our customers with a smooth, hassle-free shopping experience and are always here to help. At our store, your vision and satisfaction are our top priority. If you have any questions or need any assistance with product selection or customization, please feel free to contact our customer service team and we will be happy to assist you.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 70% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,8

Todas as opiniões

(184)

82 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Irreführende Darstellung, extrem verspätete Lieferung

Ich kann vor diesem Anbieter nur ausdrücklich warnen.

Bestellt wurde eine 3D-Figur. Auf den Produktbildern war eindeutig eine echte dreidimensionale Figur zu sehen. Genau deshalb habe ich bestellt. Was nach rund vier Wochen Verspätung bei mir ankam, hatte mit der beworbenen Ware jedoch praktisch nichts zu tun: Statt einer 3D-Figur erhielt ich lediglich einen Papieraufdruck auf einem Kunststoffteil.

Das ist aus meiner Sicht keine normale Qualitätsabweichung, sondern eine klare Täuschung durch irreführende Produktbilder. Die gelieferte Ware entspricht in keiner Weise dem, was beworben und erwartet wurde.

Ich fühle mich massiv getäuscht und betrogen. Der Vorgang ist inzwischen so schwerwiegend, dass ich bei der Polizei Anzeige wegen Betrugs erstattet habe. Eine Kopie davon wurde zusätzlich an die Chinesische Botschaft in Berlin weitergeleitet.

Für mich ist dieser Anbieter absolut unseriös. Ich würde hier nie wieder bestellen und rate jedem dringend davon ab, sich von schönen Produktbildern blenden zu lassen.

Fazit: Irreführende Darstellung, extrem verspätete Lieferung, völlig falsches Produkt – aus meiner Sicht eine absolute Frechheit.

19 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Leider kann ich COLORFULSWAN nach…

Leider kann ich COLORFULSWAN nach meiner bisherigen Erfahrung nicht empfehlen. Beim Kauf wurde vereinbart, dass die Ware innerhalb von 5 Tagen geliefert wird. Der zugesagte Liefertermin war der 07.05.2026.

Bis heute habe ich die Ware jedoch nicht erhalten. Eine solche Verzögerung ist sehr ärgerlich, insbesondere wenn beim Kauf eine klare Lieferzeit genannt wurde. Als Kunde verlässt man sich auf diese Angaben und erwartet entweder eine pünktliche Lieferung oder zumindest eine transparente Information, wenn es Probleme gibt.

Besonders enttäuschend ist für mich, dass die Ware trotz abgelaufenem Liefertermin weiterhin nicht angekommen ist. Das hinterlässt keinen professionellen Eindruck und sorgt für unnötigen Aufwand, da ich mich nun selbst um Klärung, Rückerstattung oder Käuferschutz kümmern muss.

Fazit: Aus meiner persönlichen Erfahrung ist die Abwicklung unzuverlässig. Ware wurde trotz zugesagter Lieferung bis zum 07.05.2026 nicht geliefert. Daher kann ich COLORFULSWAN derzeit nicht weiterempfehlen.

13 de maio de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Sehr geehrter Kunde, es tut uns leid, dass die Qualität Ihre Erwartungen nicht erfüllt hat.

Bitte senden Sie uns umgehend ein Foto des Problems. Wir helfen Ihnen gerne weiter, sei es durch einen Ersatz oder eine andere passende Lösung.

Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Kontaktieren Sie uns jederzeit gerne!

Classificada 1 em 5 estrelas

Sie machen Werbung für total schöne…

Sie machen Werbung für total schöne plastische 3D Figuren, schicken aber nur eine 2D Plexiglasscheibe mit farbigem Aufdruck. Das ist definitiv Fakewerbung, die sie betreiben.
Bestelle ich nie mehr!

30 de abril de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Sehr geehrter Kunde, es tut uns leid, dass die Qualität Ihre Erwartungen nicht erfüllt hat.

Bitte senden Sie uns umgehend ein Foto des Problems. Wir helfen Ihnen gerne weiter, sei es durch einen Ersatz oder eine andere passende Lösung.

Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Kontaktieren Sie uns jederzeit gerne!

Classificada 1 em 5 estrelas

Grandissima truffa

Grandissima truffa. Altro che statuine in 3d come da sito !!! Un pezzo di plastica piatto che non vale assolutamente il prezzo!!!!

7 de maio de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Gentile cliente, ci dispiace che la qualità non abbia soddisfatto le sue aspettative.

La preghiamo di inviarci immediatamente una foto del problema. Saremo lieti di assisterla, offrendole una sostituzione o un'altra soluzione adeguata.

Grazie per il suo feedback. Ci scusiamo per qualsiasi inconveniente. Non esiti a contattarci!

Classificada 1 em 5 estrelas

Leider sehr schlechte Qualität und es…

Leider sehr schlechte Qualität und es sieht absolut nicht so aus wie beworben

7 de maio de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Sehr geehrter Kunde, es tut uns leid, dass die Qualität Ihre Erwartungen nicht erfüllt hat.

Bitte senden Sie uns umgehend ein Foto des Problems. Wir helfen Ihnen gerne weiter, sei es durch einen Ersatz oder eine andere passende Lösung.

Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Kontaktieren Sie uns jederzeit gerne!

Classificada 1 em 5 estrelas

The price for a bit of mdf with a…

The price for a bit of mdf with a painted on clock was appalling.

17 de abril de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 1 em 5 estrelas

Poor quality

Poor quality
Not worth the money & not as expected

15 de abril de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 1 em 5 estrelas

Awful!! Scam!!!!

Awful!!! Total scam! Did’nt get what was advertised, cost a lot of money. Very disappointed! Cheap and total rip off! I want a refund, I can’t get through to anyone.

28 de março de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 2 em 5 estrelas

The order took a month and 2 days to…

The order took a month and 2 days to arrive; it was supposed to arrive in 2 weeks or less; it was a confirmation gift for my son and his sponsor; it arrived about a week and a half after the event; I had to buy other gifts at the last minute. The only reason I gave 2 stars instead of one is because I actually eventually received my order. Also; one of the personalized items is crooked and the ink is smudged all over. I would be embarrassed to gift the items.

7 de abril de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 5 em 5 estrelas

Very nice item. GREAT CUSTOMER SERVICE

Very nice item
Fair price
EXCELLENT CUSTOMER SERVICE
I’m not sure why they have some negative reviews
I’m very picky and critical but I had a very good experience ordering a custom gift and we are extremely happy with the product

11 de abril de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future

Classificada 1 em 5 estrelas

Awful customer service

Awful customer service, what i got looked nothing at all like I ordered even though I cancelled the order within 2 hours after making it to be eligible for a full refund, I get an email 3 days after saying my order is being shipped and now they won't refund the awful thing I didn't want..p.s I've sent numerous emails and you're not willing to refund which is a load of ....

12 de março de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 1 em 5 estrelas

It is not bronze but plastic

18 de março de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 1 em 5 estrelas

Not As Expected

The product was not what I was expecting. Promoted as "Custom Photo Copper Metal Style Desk Decor" the product is not copper or any type of metal. The product description says "This powerful yet romantic couple sculpture captures love's most passionate moment. Crafted from exquisite antique bronze metal, it radiates a warm and elegant texture" but this is not a sculpture at all. The only metal on the product is the custom metal plate which was not glued properly on both items and arrived falling off. One positive comment is that the product arrived faster than expected.

10 de março de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 3 em 5 estrelas

It was okay but not worth the money.

It was okay but not worth the money.

1 de março de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 1 em 5 estrelas

Avoid this seller at all costs!

Ordered a set of boots at an unbelievably good price so was not expecting perfection. However, what I received was an A6 thank you card worth less than the postage to return it!
No response yet to a refund request or my query as to where my boots are.
Lesson learned, if it’s too good to be true then it is in fact a scam.
Avoid this seller at all costs!

12 de março de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 1 em 5 estrelas

The product distribution and images…

The product distribution and images presented on the website does not represent the product you will receive, what you receive is absolute junk, cheap plastic rubbish that went straight into the bin when it arrived. Don’t bother trying to get a refund you won’t get a response from them . Buyers beware / I wish I had visited trust pilot before parting with my money

19 de fevereiro de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

Dear customer, we're sorry the quality didn't meet your expectations.

Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.

Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!

Classificada 2 em 5 estrelas

Didn’t receive item when expected.

Didn’t receive item when expected.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Colorfulswan

Resposta da Colorfulswan

4PX3002490208178CN=420397569234690398674800709796
The package has been successfully delivered to the recipient. Please contact your local service provider for tracking.
Service provider official website:https://www.usps.com/
Service provider contact information:
【Service Provider】USPS
【Contact Information】
Phone: (+1 800) 222 1811

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