Be very careful when buying from this company. Item titles and pictures are nothing like the actual product you receive. I ordered what was advertised as a sculpture based on a photo I sent. The examp... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ho letto precedenti recensioni negative sul servizio offerto. Prodotto difforme da quanto evidenziato nel sito. La mia esperienza è ancora più negativa avendo ordinato e pagato qualcosa che non ho m... Ver mais
I ordered a wooden plaque with a relief carving, but I received one with a standard engraving instead—not the relief I expected. I was really disappointed. But the service from a truly wonderful woma... Ver mais
Re order number: 1857074024 Both personalised crystal candle holders arrived safe and undamaged today and the quality is excellent, very impressed with the speed of... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Colorfulswan, your first choice for personalized gifts. Gifts are not just objects, but also expressions of emotion and love. Every gift is unique and is a special bond between the giver and the recipient. We offer a wide range of customizable products, including elegant night lights, carefully crafted jewelry, stylish clocks, practical homewares and unique crafts. The design of each item reflects the personalized style of the gift, and customization makes each item truly unique. What makes us different is that we have a complete industry and team. We operate our own factory, equipped with advanced technology and skilled craftsmen. To further ensure a good shopping experience, we maintain a long-term and reliable partnership with a professional shipping team. This allows us to handle logistics efficiently and ensure that your gifts are delivered on time and intact. Customer satisfaction is at the core of everything we do. We attach great importance to the experience of each customer and are committed to providing excellent support throughout your shopping process. Whether you are selecting a product or going through the after-sales process, our professional customer service team is always ready to answer any questions you may have. We strive to provide our customers with a smooth, hassle-free shopping experience and are always here to help. At our store, your vision and satisfaction are our top priority. If you have any questions or need any assistance with product selection or customization, please feel free to contact our customer service team and we will be happy to assist you.
Informações de contacto
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China, 350117, Fuzhou, China
- colorfulswanofficial@gmail.com
- colorfulswan.com
1,8
Mau
184 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 70% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This was broken upon delivery
This was broken upon delivery. I have tried to send this message and no response from anyone
19 de fevereiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Took along time to come
Took along time to come.
I think the add is misleading its not a real stone statue its just thin plastic.
Its double sided one looks better than the other on the good side the words are backwards
25 de fevereiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I brought it in after the first night it…
I bought it in after the first night it broke and so have been emailing back-and-forth with this company who is very responsive, but keeps on asking more questions and more questions and not very good product in my opinion
22 de fevereiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
My images were life-like and I was…
My images were life-like and I was pleased with their creation.
15 de fevereiro de 2026
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
This is a Terrible company
This is a Terrible company! I received my clock broken in pieces and they would not refund me. I emailed them twice and got an automated email back. The clock is worth $2.00 I am out all of my money!
2 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Product was exactly how I imagined it…
Product was exactly how I imagined it would be, the only complaint was I wasn't told it was coming as two separate parcels. So a bit concerned when cups came with no decanter. The parcels arrived a week apart
15 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Awful
Awful! I will never order again! Picture doesn't even look like the product, I can't get my money back I am very upset!
8 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Won't last long and the case was wrong
The cards look great, but they don't seem to be plastic coated. I can't imagine they'll last long. in addition, the tin cover had an odd quote on it (nothing I ordered), and they needed a photo of the entire product in order to research the error. These were a gift and with them taking several weeks to arrive from China, I didn't have time before Christmas to sort out the error. Getting photos from the recipient proved too difficult. For the $50 I spent, I'm quite disappointed.
3 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
SCAM SCAM SCAM
SCAM SCAM SCAM!
delayed shipping, poor and rude communication, terrible quality.
What I ordered and the website described looks nothing like what I have received. It was meant to be 3D and it has come flat. Cheap, useless and and completly disapointed. You will fight to even try and get your money back.
14 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
It came late and what I got was not…
It came late and what I got was not what I ordered you people are false advertising
29 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
If I could give negative stars I…
If I could give negative stars I would!!!!
2 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Absolutely Terrible!
Absolutely terrible. Very misleading. Product received is nothing like what was shown or describe. Shipping took forever even with paid expedited shipping and item arrived very late. Extremely disappointing!
2 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Clocks that I ordered came unassembled…
Clocks that I ordered came unassembled with NO INSTRUCTIONS on how to assemble. Very disappointed with the quality of the product also.
6 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
SOOOOO disappointed!
The item I got was NO WHERE NEAR the product in the picture on their website. I have asked for a refund because I am more than disappointed! This was for a gift and I will not even give it because of the quality, YES, IT IS THAT BAD!!! I will be glad to send pictures. I have not gotten a response from them yet, so I am escalating my complaint in PayPal because I want a refund.
1 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
The quality is cheap
The quality is cheap. I thought it would be glass made not plastic and much bigger then it really is.. very disappointed with this product. Won’t be recommending to anyone.
25 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
EMBARRASING Xmas Gift🤮
What a Horrible chochkey Clock..weightlesd, and cheap..its worth $2..IF THAT, Yet i paid over $40..What a disgusting horrible company!! Took over 5 weeks to get here..1 week late for xmas, and when it finally arrived we were embarrassed to give it..We feel scammed and will report this to The BBB and Consumer Affairs...YOU SHOULD BE ASHAMED TO SELL SUCH CHEAP SHIT!! ITS MADE IF CARDBOARD!🤬🤮
1 de janeiro de 2026
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Shoddy workmanship…
The workmanship of the dual zone clock was amateur and it’s not worth the money. The company did try and rectify by sending me another one. First one came with damage, but the quality of the replacement is so poor I am not putting it on my wall
I won’t be making further purchases
18 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Item received nothing like the image
Item received nothing like the image, unfortunately I check reviews after ordered now trying to get a refund
14 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Quality issue and shipping delay
Took longer than expected/stated, had to reach out through PayPal (my payment method) to even get ahold of them for it. It arrived once shipped, but of very very poor quality. Very fuzzy, the name is a different color and clarity than the rest, would not purchase again.
14 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I have not received my order and it has…
I have not received my order and it has been 19 days since I was notified that it shipped. Very dissatisfied and probably will never order again
21 de dezembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :
https://track.4px.com/#/result/0/4PX3002254420600CN
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.