Be very careful when buying from this company. Item titles and pictures are nothing like the actual product you receive. I ordered what was advertised as a sculpture based on a photo I sent. The examp... Ver mais
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Leia as opiniões dos outros
Ho letto precedenti recensioni negative sul servizio offerto. Prodotto difforme da quanto evidenziato nel sito. La mia esperienza è ancora più negativa avendo ordinato e pagato qualcosa che non ho m... Ver mais
I ordered a wooden plaque with a relief carving, but I received one with a standard engraving instead—not the relief I expected. I was really disappointed. But the service from a truly wonderful woma... Ver mais
Re order number: 1857074024 Both personalised crystal candle holders arrived safe and undamaged today and the quality is excellent, very impressed with the speed of... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Colorfulswan, your first choice for personalized gifts. Gifts are not just objects, but also expressions of emotion and love. Every gift is unique and is a special bond between the giver and the recipient. We offer a wide range of customizable products, including elegant night lights, carefully crafted jewelry, stylish clocks, practical homewares and unique crafts. The design of each item reflects the personalized style of the gift, and customization makes each item truly unique. What makes us different is that we have a complete industry and team. We operate our own factory, equipped with advanced technology and skilled craftsmen. To further ensure a good shopping experience, we maintain a long-term and reliable partnership with a professional shipping team. This allows us to handle logistics efficiently and ensure that your gifts are delivered on time and intact. Customer satisfaction is at the core of everything we do. We attach great importance to the experience of each customer and are committed to providing excellent support throughout your shopping process. Whether you are selecting a product or going through the after-sales process, our professional customer service team is always ready to answer any questions you may have. We strive to provide our customers with a smooth, hassle-free shopping experience and are always here to help. At our store, your vision and satisfaction are our top priority. If you have any questions or need any assistance with product selection or customization, please feel free to contact our customer service team and we will be happy to assist you.
Informações de contacto
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China, 350117, Fuzhou, China
- colorfulswanofficial@gmail.com
- colorfulswan.com
1,8
Mau
184 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 70% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The product was perfect
The product was perfect! Exactly as described.
15 de outubro de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
My item came back broken and it took…
My item came back broken and it took three weeks to receive when I paid for expedited
Needless to say I was mot pleased.
3 de outubro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Product was very poor
Product was very poor, and wasn’t even dressed as a construction worker.
Delivery took ages even though I paid for priority shipping.
Very disappointed
2 de setembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
This was the worst customer service…
This was the worst customer service experience I have ever had. I would give negative stars if I could. I ordered the 52 photo playing card deck and received a botched order. It was missing a photo so there was a duplicate, the back was the wrong photo, and the back photo I chose ended up on the face of one card. I wouldn't have cared if I could just communicate with the company and have the issue fixed. Customer service tried their best, not to remedy the order, but to convince me that the mistake was my fault when it was blatantly theirs, and I should just try to order the same product again. Mind you, I spent about $70 to get this deck with the fastest shipping possible. I had to resort to disputing the charge with my credit card company, as the customer service rep from the official email either barely understands English or is fully ok with shipping out botched orders with no intention of ever fixing them.
12 de setembro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
As far as I know the item ordered is…
As far as I know the item ordered is yet to be delivered
10 de setembro de 2025
Opinião espontânea
Resposta da Colorfulswan
4PX3001899196956CN=3698K771435101000931508
Dear customer
The package has been successfully delivered. If you haven't received it, please contact your local post office.
Service provider official website
https://auspost.com.au
Service provider contact information
[Service provider] Australia Post
[Tel] ①137678 (local calls) ②(+61) 3 8847 9045 (non-local calls)
Item arrived completely shattered
Item arrived completely shattered. Shipped glass bottles in a cardboard box with no insulation of any kind. Opened the box to shards of glass falling all over our dining room table. Then couldnt get it replaced in time, very disappointing
19 de agosto de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Picture/ butterfly was not 3d just a…
Picture/ butterfly was not 3d just a print of the map on paper
25 de agosto de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Just takes sooo long for delivery
Just takes sooo long for delivery , email communication was good though.
4 de setembro de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Lieferzeit wird in keinsterweise…
Lieferzeit wird in keinsterweise eingehalten.
12 de agosto de 2025
Opinião espontânea
Resposta da Colorfulswan
Sehr geehrte Kundin, sehr geehrter Kunde,
Wir handeln stets integer und legen Wert auf unsere Kunden. Wir beantworten alle Kundenfragen und sorgen dafür, dass jeder Kunde ein zufriedenstellendes Einkaufserlebnis hat. Verzögerungen bei der Lieferung können auf logistische Unsicherheiten zurückzuführen sein. Sollten Sie mit dem Produkt unzufrieden sein, wenden Sie sich bitte per E-Mail an unseren Kundenservice: colorfulswanofficial@gmail.com. Wir kümmern uns umgehend um Ihr Anliegen. Vertrauen Sie uns weiterhin.
Wir freuen uns auf Ihre Kontaktaufnahme.
Great service
Great service. Took a while to come from China but quality is perfect. Thankyou
16 de agosto de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I wasn’t expecting this to be a DIY item
I wasn’t expecting this to be something I have to assemble myself. It came as a huge surprise as my wife was unboxing it. I tried searching on the page to see if it is written anywhere that I need to DIY this thing but couldn’t find it. Would be great if it’s written somewhere. For something of this price to come like this, in my opinion it’s just horrible purchase. Not to mention you need a glue gun to actually build it.
12 de agosto de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer,
we always uphold integrity and customer-centricity, diligently answering every customer's questions to ensure every customer is satisfied. Regarding the tulip mirror lamp you received, we've provided an installation video. To avoid shipping damage, it was sent unassembled. As a gift for a friend, family member, or loved one, installing it yourself will show your thoughtfulness.
If you have any questions, please contact our customer service team at colorfulswanofficial@gmail.com. We will be happy to assist you. Please trust us again and we look forward to seeing you again.
Sent a faulty light that came on only…
Sent a faulty light that came on only after about 3 presses of the button, my electrician said it’s not fit for purpose but they would not have it ,, what a shame as the sign was actually quite nice and that’s the expensive bit , they just kept saying it’s fine, I will not recommend now and if they’d have simply refunded the lights which are about £10 I would have , how shortsighted as I need another 2 signs and will certainly not be using !
1 de agosto de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we always uphold integrity and customer-centricity, answering every customer's questions to ensure every customer's satisfaction. Regarding the issue with the sign light cord you received, we have verified the video and confirmed that the light cord you received is functioning properly. After installation, you can switch the lamp color using the USB button. If you have any further questions, please contact our customer service team at colorfulswanofficial@gmail.com. We will be happy to assist you. Please trust us again. We look forward to hearing from you.
Fußabstreifer wertlos
Nach 2 Monaten in der Verpackung war der Fußabstreifer mit eigenem text am Tag des berschenkens bereits so ausgebleicht, dass keine Text mehr ersichtlich war und auch das Grundbild kaum erkennbar 😡 ist demnach nur aufgesprüht. Sehr enttäuscht....
15 de julho de 2025
Opinião espontânea
Resposta da Colorfulswan
Sehr geehrte Kundinnen und Kunden, wir handeln stets integer, stellen unsere Kunden an erste Stelle, beantworten Kundenfragen und sorgen dafür, dass jeder Kunde zufrieden ist. Wir akzeptieren die Kundenbetreuung. Sollten Sie mit unseren Produkten nicht zufrieden sein, können Sie sich jederzeit per E-Mail an unseren Kundenservice wenden: colorfulswanofficial@gmail.com. Wir kümmern uns um Ihr Anliegen. Vertrauen Sie uns gerne wieder.
Wir freuen uns auf Ihre Antwort.
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Overall good experience
Product was really good, quick delivery. Initial production took a bit long, though.
13 de junho de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Product disappointing but still an ok gift
Product disappointing - visual of a working-looking "weasley-style" clock but the hands were fixed and not interactive (so I'm always "at school" and my kids can never be).
Update: The conclusion of the house is that it looks quite good, and the silent motor is a plus. The description is technically not a lie as the product description was absent, but I feel misled by the pictures. Arrived slightly scuffed with a broken box from delivery, being poorly packaged. It was "cheap" but not what I wanted (which a better description could fix).
25 de junho de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
product not at all as pictured on website
The product I received did not remotely look like the product I ordered on the website. The font was different than pictured. The paint was different than pictured. The edges were completely different than pictured. Also the paint was sloppy and uneven.
When I emailed the company and sent pictures of what I ordered vs. what was on their website, they said they can't do it in the font pictured - that it wouldn't stay on the wood. They didn't respond to any of my complaints about bad/messy paint job.
Product looks so bad it is unusable.
I have asked for a refund and offered to mail it back. They don't want it back but also are only offering me first 10% refund and now 30% refund.
20 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer,
we have checked your product. Your product complies with the production process and is made according to your order text. The problem with the font is due to the problem of the wood material of the product. In order to be more stable, we use a more solid font. If you are not satisfied with our product, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com. We will handle it properly. Please trust us again. Looking forward to your reply.
Memorial plaque
The experience with this company was shocking. I would have given no stars. One of my plaques were awful it made my dad who sadly passed away, look like a women. It was so upsetting they told me it was fine when i complained they refused to do it again or give a full refund. They offered 10% which is a joke
DO NOT USE THIS COMPANY
22 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customer, we have checked your product. Your product complies with the production process and is made according to your order photos. There is a protective film on the acrylic surface. You can choose to tear it off before use. If you are not satisfied with our product, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com. We will handle it properly. Please trust us again. Looking forward to your reply
Refused to provide refund
They would not provide a refund for an item that arrived that was damaged. Even when requested several times.
9 de junho de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
False advertisement
False advertisement. They stole the pictures they use from independent creators on Etsy. Bad quality products. Nothing like the photos. Won’t give a refund. IT’S A SCAM. Absolute waste of money.
4 de junho de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
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