Be very careful when buying from this company. Item titles and pictures are nothing like the actual product you receive. I ordered what was advertised as a sculpture based on a photo I sent. The examp... Ver mais
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Leia as opiniões dos outros
Ho letto precedenti recensioni negative sul servizio offerto. Prodotto difforme da quanto evidenziato nel sito. La mia esperienza è ancora più negativa avendo ordinato e pagato qualcosa che non ho m... Ver mais
I ordered a wooden plaque with a relief carving, but I received one with a standard engraving instead—not the relief I expected. I was really disappointed. But the service from a truly wonderful woma... Ver mais
Re order number: 1857074024 Both personalised crystal candle holders arrived safe and undamaged today and the quality is excellent, very impressed with the speed of... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Colorfulswan, your first choice for personalized gifts. Gifts are not just objects, but also expressions of emotion and love. Every gift is unique and is a special bond between the giver and the recipient. We offer a wide range of customizable products, including elegant night lights, carefully crafted jewelry, stylish clocks, practical homewares and unique crafts. The design of each item reflects the personalized style of the gift, and customization makes each item truly unique. What makes us different is that we have a complete industry and team. We operate our own factory, equipped with advanced technology and skilled craftsmen. To further ensure a good shopping experience, we maintain a long-term and reliable partnership with a professional shipping team. This allows us to handle logistics efficiently and ensure that your gifts are delivered on time and intact. Customer satisfaction is at the core of everything we do. We attach great importance to the experience of each customer and are committed to providing excellent support throughout your shopping process. Whether you are selecting a product or going through the after-sales process, our professional customer service team is always ready to answer any questions you may have. We strive to provide our customers with a smooth, hassle-free shopping experience and are always here to help. At our store, your vision and satisfaction are our top priority. If you have any questions or need any assistance with product selection or customization, please feel free to contact our customer service team and we will be happy to assist you.
Informações de contacto
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China, 350117, Fuzhou, China
- colorfulswanofficial@gmail.com
- colorfulswan.com
1,8
Mau
184 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 70% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Garbage product
Product was extremely cheap and not well made. Not real leather or copper. Customer service offered $5 for a $112 purchase to make things right.
14 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Ordered a decanter with a photo of my…
Ordered a decanter with a photo of my friends dogs on and when it arrived you couldn’t make out the picture of the dogs as quality was very poor
27 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Great customer service
I Appreciated the customer service and was able to reach helpful staff when I needed it!
12 de abril de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Absolut schirch gravierte Geldbörse
Absolut schirch gravierte Geldbörse. Innen alles mit irgendeinen Kleber verpickt und Expressversand gezahlt und die Firma hat es als Kleinpaket normal versendet. Paket kam erst nach 14 Tagen statt an 5 Tagen an. Absolut NICHT zum Empfehlen!!!
26 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Sehr geehrte Kundinnen und Kunden, wir handeln stets integer, stellen unsere Kunden an erste Stelle, beantworten Kundenfragen und sorgen dafür, dass jeder Kunde zufrieden ist. Wir akzeptieren die Kundenbetreuung. Sollten Sie mit unseren Produkten nicht zufrieden sein, können Sie sich jederzeit per E-Mail an unseren Kundenservice wenden: colorfulswanofficial@gmail.com. Wir kümmern uns um Ihr Anliegen. Vertrauen Sie uns gerne wieder.
Wir freuen uns auf Ihre Antwort.
I love the delivery time and quality of…
I love the delivery time and quality of the product
29 de abril de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Turned up broken
Turned up broken. Said I could have another product as long as I paid another £8.00 for the privilege. Tried to get a refund and send the product back but they just want me to spend more money. Quality of the product is terrible and the glue didn’t even last the delivery let alone being outside open to the elements
22 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
A bit disappointed in the quality of…
A bit disappointed in the quality of the glass received. Looked much cheaper than the one on the images. Would not reorder.
19 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Not fit for purpose
This is meant to be a light up door number to hang outside your house. I assumed it was powered by solar but it has a usb charge cable hanging off it. Rubbish
9 de maio de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We always operate with integrity, put customers first, answer customer questions, and ensure that every customer can have a satisfactory shopping experience. We accept supervision from consumers. We have checked your order information. The product you ordered is a style that uses USB connection. If it is a solar doorplate, our product page will clearly state it. If you have any questions, you can ask our customer service before ordering, and we will reply in time: colorfulswanofficial@gmail.com
If you have any questions, you can contact us and trust us again.
Came out very good and clear,also great…
Came out very good and clear,also great quality in colour and pictures come out so amazing. I'd definitely go with yous agian as you have great quality
17 de abril de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Product was absolute rubbish
Product was absolute rubbish. My 8 year old would have done better with cardboard and scissors. Never use this company. I rated a 1 because I was not given zero or negatives as an option.
22 de abril de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
The product was not as advertised
The product was not as advertised. I was promised a proof before production of a custom product - no proof was provided. The custom pint glasses were shipped in a plastic bag. One of them was in shards by the time is arrived, the other was in 2 pieces, and the design was tiny and distorted - nothing like advertised. I spent a lot of money for shards of ugly cheap glass. Immediately tossed in the recycling bin.
Waste of money.
10 de abril de 2025
Opinião espontânea
Resposta da Colorfulswan
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
First the sign was misreading and…
First the sign was misreading and didn't look anything like picture.Second after 7 months sign delamianated and look like dog poop. Don't trust this company.Again typical Chinese crap. BUYER BEWARE
15 de outubro de 2024
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Great product
Great product! My wife loved it! I highly recommend them. Do not listen to the other reviews please give them a chance like I did.
9 de abril de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Great experience
Great product, great service, well packaged for delivery. Very pleased.
15 de março de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Have not recieved item
12 de março de 2025
Opinião espontânea
Resposta da Colorfulswan
UK060855316YP
Dear Customer
Your package is still through customs, so it takes time to update, we'll keep track of your package,
if there is any new information will inform you immediately. we try our best to solve problem.We are also urging the logistics processing. If you cannot receive the package, we will deal with it further. Thank you for your patience
Excellent service
Excellent service, the necklaces are so beautiful. Fast shipping & quick delivery which is always good
I highly recommend
7 de março de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I purchased a beautiful sign
I purchased a beautiful sign, I emailed the company before hand to send me proofs of the design before I committed to purchasing as I wanted to ensure they could produce exactly what I wanted.
I received the sign 1-2 weeks later and I’m sooo pleased with it!
1 de março de 2025
Opinião espontânea
Resposta da Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Poor quality and very overpriced item
Poor quality and very overpriced item. Ordered a door sign and it has exposed electronics by design. Certainly not fit for purpose.
My item arrived broken and trying to get a full refund impossible. They did say they would replace it but whats the point as quality was dreadful.
Poor customer service and will never use again.
I however will stick to Amazon in future who have fantastic customer service.
DO NOT TRUST THIS COMPANY THEY ARE A SCAM
21 de fevereiro de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear Customer
We have always operated with integrity, answered customer questions with a customer-first attitude, and provided every customer with a satisfactory experience. Regarding the damage to your house number, we have applied for a partial refund as compensation for you. We apologize for the inconvenience. If you have any follow-up needs, please contact us again through our customer service email: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Found it very poor
Found it very poor , still not received my order, needed it 13 days ago, think it’s been over 2 months that I have been waiting , no response from customer service, and tracking it but nothing has updated for ages . As for a refund , no response . Very poor and disappointed customers service .
13 de março de 2025
Opinião espontânea
Resposta da Colorfulswan
UJ994894565YP
Dear customer
We are sorry to have kept you waiting for so long. We understand that waiting is always a difficult thing to endure.
Your item has been shipped, but it was delayed due to some uncertain factors. Therefore, it usually takes more working days to ship.
Can you wait another week? If the package is still not delivered, please contact us and we will do our best to solve the problem and provide you with satisfactory service. Looking forward to your reply.
Untrustworthy
Untrustworthy! I ordered a house sign through Colourful Swan recently and the item that I received, was made from a different material and didn’t look like the image they show on their website. I asked for it to be remade or a refund, they refused and now they just ignore my emails. They trade under several other companies as well a be aware.
1 de março de 2025
Opinião espontânea
Resposta da Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
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