Commas Opiniões 

264
•
TrustScore: 2.5 em 5

2,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

AMAZING EXPERIENCE SO FAR!! The amount of quick support is phenomenal. Today I closed a PIF that would have flopped if I didn’t do it through Commas and their other payment processor options (which I’... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Do NOT use this platform! I attempted to buy a UK ETA, which official sources state costs £20.. On Commas’ website, the price displayed was £20. However, after completing the payment, my card was ch... Ver mais

Classificada 1 em 5 estrelas

The declared price for my ETA application was US$20. During the final step, when I was trying to confirm my identity, the system told me twice that my payments had failed. However, both payment... Ver mais

Classificada 1 em 5 estrelas

This Company is not only scammer but its fraudulently advertising CCW’s. The make you enter SS numbers and all the information to get your License. They also charge $95 and never send you the appli... Ver mais


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

264 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 69% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,6

Todas as opiniões

(264)

187 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

1 Year In Thoughts

I've been with FanBasis (now Commas) for the past year and a bit, and they have been great at helping me with fees, disputes, and different payment options. It was my go to platform as a South African who receives payments in dollars. I had a call with Orlando and he was super helpful. He was able to explain all the new additions since they became Commas, overall super happy with the relationship

2 de setembro de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Jonathan,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Classificada 5 em 5 estrelas

No other payment processor compares and…

No other payment processor compares and I've tried most of them. What stands out is the direct access to support, I'm talking a slack channel with the whole commas team, anything that needs to get sorted gets sorted right away, the fees are also negotiable depending on the volume you bring in.

Top team!

13 de agosto de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi there,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Classificada 5 em 5 estrelas

Commas

Commas, is one of the top platforms for Creators! Navigable UI that makes it easy to sell and get paid.

1 de setembro de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi J,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Classificada 1 em 5 estrelas

reviewed cmplaint - commas.com belast mijn creditcard met…

commas.com belast mijn creditcard met een ongeautoriseerde afschrijving van € 142,60, gedateerd 23 augustus 2026. Ik ken het bedrijf niet en heb nooit zaken met ze gedaan. Het is schokkend dat dit zomaar kan.

Commas.com has contacted me as a follow-up to this complaint and informed me that they are not the seller. They only proces the money involved. The fraudulous company that charged my creditcard is "visafi.com" (with their UK ETA 'product'). The payment is disputed by my bank and according to Commas it is only a matter of time to get my money back. I hope so. An update: NO refund yet (08-10-2026)

23 de agosto de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi G.H. — we understand how concerning unrecognized charges can be. Commas is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.

We have reached out to you directly for more information on this!

We take payment security very seriously and are here to help.

Thank you,
Commas, Inc.

Classificada 3 em 5 estrelas

UK ETA scam

I was trying to buy an ETA to enter the UK and clicked on the commas website, the price of the ETA matched the one I was told ( 20 pounds) but after I payed I got charged 143 euros, and did not receive an ETA.
After having reported this incident to Commas they have proceeded with a full refund of the transaction.

31 de agosto de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Jimena,

Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If you have any additional questions or would like further clarification, our support team can review the account details upon request.

We have also reached out directly with more information regarding your transaction.

Thank you,
The Commas Team

Classificada 5 em 5 estrelas

These guys are the truth

These guys are the truth! Finally found a reliable payment processor that actually pays out on time! Also their customer service is of the best. Highly recommend to anybody who needs to process any sort of payments for their business. Especially bigger ticket items

28 de agosto de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Jonathan,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in Commas.

Sincerely,
The Commas Team

Classificada 1 em 5 estrelas

Something smells fishy with these guys

Something smells fishy with these guys. I'm pretty sure they are up to no good. 2 hrs. of investigative questioning & they can't discuss what they do.

I smell a rat. And a fish.

27 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas
logótipo da Commas

Resposta da Commas

Hello,

Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If you have any additional questions or would like further clarification, our support team can review the account details upon request.

Please contact support@commas.com using the email address associated with the checkout so our team can assist accordingly.

Thank you,
The Commas Team

Classificada 1 em 5 estrelas

Illegal and Fraud by Fanbasis

I saw charges on my bank statement for $67 one on April 22 one on April 27 totaling $134. I don’t even know what they charged me for. I have never set up an account to sell anything online. I have no desire to do this. I’m disabled , 70-year-old woman on Social Security. I tried to email their Support, but I never got any replies. Then I went to my bank and asked them to dispute the charges and they denied me. I don’t understand how I was charged or why I was charged
I never got an account. I never logged into any account. I have filed complaints with the Better Business Bureau and the consumer protection agency. But nothing has ever been done. I’ve never heard from anyone about my money. This is illegal and fraud. I know there are laws that protect consumers but at what point do they start protecting us? I will keep filing complaints to any agency that I can find for help. I won’t stop until I receive justice and my money back.

22 de abril de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hello,

Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.

Please contact support@fanbasis.com using the email address associated with the checkout so our team can assist accordingly.

Thank you,
FanBasis, Inc.

Classificada 1 em 5 estrelas

I’m an 81 year old grandma

I’m an 81 year old grandma and have absolutely no need of this product and don’t know how it even went through with the wrong email but I want my money back. Something is terribly wrong here.

13 de agosto de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Linda — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity. Please contact us at support@fanbasis.com
with any details you have so our team can assist you promptly.

We take all customer concerns seriously and are here to help.

Thank you,
FanBasis, Inc.

Classificada 1 em 5 estrelas

Horrendous experience

Horrendous experience!
Customer service should be negative 5 stars. They are absolutely terrible.

1 de agosto de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Jessica — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Classificada 1 em 5 estrelas

Such a crookedcompany they changed their…

Such a crookedcompany they changed their name to Commas. Please do not use this company for credit card processing. They do not know what they are doing. They WILL try to take large summs from your bank account.

1 de julho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Jack — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Classificada 1 em 5 estrelas

Y'all are nothing but a scam

Y'all are nothing but a scam. Y'all took 106.00 dollars from my husband . You asked him were y'all could send the money to but instead of giving him the money y'all tried to take money from him. Y'all are nothing but a joke. SCAMMERS

17 de julho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Dennis — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Classificada 5 em 5 estrelas

Amazing Help

Amazing Help, Fast Customer Support and great people. Fun to work with for sure.

13 de julho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Robert,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Classificada 1 em 5 estrelas

SCAM!!

SCAM!!! Please do NOT fall for this after wasting your time on the fabulous glowing instructions from the "Jay" person who claims to make you a millionaire. Oh what a fool!!

Soooo, I get an email stating they need more information about my scam review, even the people that register you agreed that I might as well cancel since I don't have more & more $$ to get to " The Button" to make money, please do not fall for this like I did.

5 de julho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Deborah— thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Classificada 1 em 5 estrelas

No ongoing contact or instructions

I made the requested payment of $67 to enroll in this plan with the expectation of earning $ through AI. I received one telephone call shortly afterwards in which I was told that someone else would be calling. I never received any other contact. Because of this I would call it a scam and I need a way to get my $67 back.

30 de junho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Aurelia — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Classificada 5 em 5 estrelas

FanBasis Prompt Refund

I purchased something else recently where vendor did not deliver. FanBasis once again refunded me the money quickly. Great experience with them.

17 de junho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Sherry,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive outcome, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Classificada 1 em 5 estrelas

SCAM COMPANY

SCAM COMPANY, charged a lot of thousands of dollars to my bank account, I had my information stolen somehow and the transaction appears to be under Fanbasis. My bank gave me the number this company gave them and it turns out to be a health insurance company. I need this taken care of Fanbasis. Based on every other reviews I guess everyone is getting fraud cases from here. Resolve this !!!

26 de junho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Andy — we understand how concerning unrecognized charges can be. FanBasis is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.

Please contact support@fanbasis.com
with any details you have regarding the charges so our team can look into the matter promptly and assist you.

We take payment security very seriously and are here to help.

Thank you,
FanBasis, Inc.

Classificada 1 em 5 estrelas

terrible support, and just very slow in general

whop is just as bad for other reasons but damn this is the worst support i've ever seen out of a company, would definitely not recommend using fanbasis to process payments as a high ticket coach

1 de junho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Mitchell — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Classificada 5 em 5 estrelas

The Best Platform We've Used for Creator Monetization

I've been using FanBasis for quite a while now, both for my own business and for several of my clients, and the experience has been outstanding.

The platform has helped us collect a significant amount of revenue, and what stands out most is how reliable and creator-focused everything is. The features are constantly improving, there are solutions for just about every need, and the team genuinely cares about helping creators and businesses succeed.

What really separates FanBasis from other platforms is their customer support. Every time we've needed assistance, their team has been responsive, proactive, and willing to go the extra mile to help solve problems quickly. It's rare to find a company that combines a great product with such a high level of service.

If you're a creator, coach, or business looking for a platform that can support your growth while providing exceptional support, I highly recommend FanBasis. They've been a valuable partner in our growth, and I look forward to continuing to use them for years to come.

— Felix, Founder of LVRGD

23 de junho de 2026
Opinião espontânea
logótipo da Commas

Resposta da Commas

Hi Felix,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

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