Pleasant efficient installer, good with explanation of fibre wiring run, and the setting up of the router. Gave good account of how to connect home phone for VOIP service.
Less impressed with sales team who said little of how to changeover from previous provider, and gave no advice at all about reconfiguring wifi devices, the most important being EV integration.That loses 2 stars.
Customer service is very good.
As to the reason for changing to you, ( better connection and up and download speeds) I’m not convinced I’ve seen much improvement - things still work, streaming still slow, dubious about EV updates and charging. I may have to come back for a signal booster to get me back to previous Wifi providers capability.

The advisor was helpful and understood my requirements not simply to change supplier but improve my broadband.

We were chased repeatedly to change to Connect Fibre by the salespeople. We had no option as we had limited internet where we live. (only 70Mbps but reliable) We changed to Connect Fibre 4 weeks ago, the staff installing were very friendly and helpful and did a great job.
In only 4 weeks the internet has gone down twice for myself and my neighbours.
First time for 7 days and yesterday down again (still down). No phone call or warning. If you want reliability DO NOT switch to Connect Fibre.

Ammad came and connected us up. Explained everything! Set my tellys and tablet up!
It’s so good to watch tv and not have the little circle going round anymore.

Not 5 stars because I got a duplicate ip address which caused multiple issues until sorted out

Excellent WiFi, professional and friendly engineers , and it didn't take long to install.

Really good better than virgin never going back to them. Thank you so much polite staff and very helpful

Installation was completed within 2 weeks, service from booking to installation was excellent, the team who who connected me were fantastic, punctual , friendly and did a great neat job.

At the moment I haven't been with you that long and my first payment hasn't gone out yet which I don't no what date my first payment goes out,I was happy with the engineers who came to install the WI Fi thanks Simone Machell

Good communication and understood my point

Everything from initial enquiry to booking & installation 5 star.
Able to offer us an appointment within 2 weeks.
Ged & Jordan provided us with an excellent service. Discussed where we wanted installation. Completed the job efficiently & left everything as good as they found it. I was concerned the installation would cause some damage to the garden & drive, but you cannot tell where the fibre has been fitted.
Ged talked us through post fitting connection.
Thanks very much for such good customer service

Can't fault the company. From phone calls with Paul, everything is explained well. Nelson did the setup in the house, no fuss no mess, very respectful.
At last we have proper internet.. Very pleased.

Answer the phone with a human within 5 minutes, carried out what they promised to do and kept me informed. Proper customer service

This service is top knotch as we say in Derbyshire. The quick no nonsense approach is the service which does best for me. It was recommend to me by my mother and I got in touch with Paul Long the sales director, and everything was quickly sorted out from there. The installation was soon sorted by a nice young gentleman whom I'm sorry I have forgotten his name. And the quality of my now internet service is super fast and makes my tv viewing a delight, as I don't have a tv aerial or sky, I totally rely on internet viewing. Thanks Connect fibre your everything you say on the tin.

Every thing explained clearly to me and a very friendly adviser.It made the experience of changing providers easy for me

Very happy with them did a wonderful job

I spoke to Paul, who was very helpful and genuine. He gave me some good tips for how to complain to my existing provider.

1. Aggressive marketing tactics. They knock on our door every three months or so, trying to sell to us. We see enough adverts without having in person advertising. 2. Misleading advertising promising speeds up to 1000mbps when it's only FTTC (fibre to the cabinet) which gets at best speeds on 100mbps. It's not necessary for the size of house, but they prey on misinformation to push unnecessary upgrades.

Very happy with my broadband service, it was installed well and didn’t take too long, I get fast speeds and the price doesn’t rise during the contract which is great thanks! 😁

The man who came was punctual, polite and very helpful. He talked through what he was going to do, and was very accommodating.

He came very prepared, especially as our walls were very thick and the wiring was a bit tricky to secure.