Fast & simple, connected and set up within a couple of hours by two great guys who got on with the job and explained everything, tested the connection and the dig that happend on the front garden was put back perfectly.

Thanks to Jordon for finding the cables and connecting to the house and putting the dig back tidy and also Grant who set everything up in the house very helpful.....Thanks guy's a grand job

Grant was Polite, Friendly, and Skilled. He left the room tidy and explained the fixtures and cables and made sure i was connected to wifi and had details of password and the helpline.
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I called for help and advice about our new internet phone service. Katie was very helpful, polite and patient in answering all our questions and concerns.

Faultless installation, not a speck of dust left, helpful team who took the trouble to discuss everything in advance. Everything works, speeds as advertised with the same upload and download speed. Better price than the rivals. Highly recommended!

We lost our broadband connection when a skip driver severed the cable when collecting a skip. Connect Fibre were very understanding and arranged for an engineer to call to reconnect us. We were kept informed all the way through the process. The engineers were very friendly and very efficient - they had us back up and running in no time. Well done!

Very thorough and helpful conversation and accomplished what we required.

I had questions about a new installation. I got a call from a real, helpful person. I failed at this with Sky and BT and went to Trustpilot to find a highly rated company. They still exceeded my expectations and gave me an installation date/time that suited me. Genuinely excellent customer service. Thank you.

I don't understand why Connect Fibre has 4.8 stars, our internet connection has to be constantly reset and the speeds are worse than our old FTC broadband. I now connect via my phone's hotspot.
Everyone in my household is sick of the crap internet.
I wish I'd just waited for openreach to provide full fibre.

Instalation fine enginer great but at moment certain devices and apps dropping connection buffering not auto connecting

First time I’ve needed to ring for support, and was very pleased to be assisted by Matt who went above and beyond to help resolve the issue. Your Staff are a credit to you. Also, very unusual but very welcome to be able to talk to a UK operative. It makes a difference

What a lovely engineer I had , polite friendly and respectful, she knew her job exceptionally well , came on time, cleaned afterwards, the service across the board was excellent, moved from a different provider, helped me set up all my appliances before she left , ten star rating

Called and spoke to a real person! Matt, who was extremely polite and very helpful. This makes a real difference when talking about things and one of the many reasons I keep choosing to stay with Connect Fibre.

I’m happy with the deal I’ve got. The rep - Paul explained everything clearly. I appreciate not being ‘chased’ for a reply.

Had a guy come to my door today very pushy pressuring me to sign up saying how this is a great deal etc but then saying it runs out soon, no idea how he knew my address he made me feel stressed and said he would be back, I do not want anyone at my door I'm not well and also autistic so do not understand all this stuff

Great company that deserves every success! Out of the blue, Mark and his colleague knocked on our door about six months ago to introduce Connect Fibre. After a friendly, polite, and very informative chat, we were keen to sign-up and switch from our present broadband provider with whom our contract finishes in May. The process could not have been smoother. On the 20th April, Connor and his colleague neatly installed an overhead fibre line into our house and set up our 250 package plus mesh with negligible disruption. We now have massively improved download and upload speeds, plus we were able to keep our original landline number and handset operational. Customer support is first class. We're looking forward to many years of trouble-free broadband, and thoroughly recommend Connect Fibre.

I got in touch online to change my installation date and they rang me back very quickly and we're able to sort it easily.

Mark Ward knocked on our door and talked us through what Connect Fibre has to offer and did it concisely and informatively. I told him I was interested but would first take advice from my son and neighbour. Mark was happy to accommodate this and was not overly pushy. Having decided to proceed, I contacted Mark and he called round within the hour to go through the process of signing us up and making sure we received the beat possible deal to meet our needs.

Good communication really looking forward to the installation later in the week.

Arrived as scheduled, very friendly from the outset. Clear and concise explanation of the installation. Verified with us every step of the way. Good closure at the end and answered all our questions. Felt very happy with how it all went. Internet speed and coverage has significantly improved from the copper cables we had before. Grant and Owen are great installers and work great as a team. Thanks guys.

Matt was very patient with this old codger. Managed to sort out my problem of linking my new wifi washing machine to my modem.
Great service as always.