placed an order, shipped out, sent back to warehouse for some reason, i requested a refund - no answer, not via email, not via phone. just ignoring clients
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Leia as opiniões dos outros
We highly recommend Conro Electronics. They have been our main provider of top quality solders and equipment for many years. Neil has been instrumental in improving all of our soldering processes sin... Ver mais
I use Conro on a daily basis for all my consumable ordering. Great company to deal with and the online portal makes it so much easier for ordering. I like the regular updates we receive on email to g... Ver mais
A empresa respondeu
Very impressive delivery time, & ordering on line went smoothly. Also, the only source I could find in the UK for the most usefull widths of the excellent 3M/Scotch 233+ masking tape.
Informações sobre a empresa
- Empresa aerospacial
- também em
- Fornecedor de materiais de construção
- Fornecedor de peças electrónicas
- Fornecedor de peças para eletrodomésticos
Escrito pela empresa
ConRo is a specialist distributor of high-performance specialty chemicals & materials supporting Aerospace, Aviation, Defence, MRO and OEM manufacturing environments. We also work closely with customers across high-reliability markets, including Automotive, Medical, Industrial, Rail and Renewable Energy sectors.
Informações de contacto
Unit 3-4, Williams Court, Pitstone Green Business Park, LU7 9GJ, Pitstone, Reino Unido
- 02089531211
- info@conro.com
- conro.com
4,3
Excelente
126 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 50% das suas opiniões negativas
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Company was very helpful with delivery and Communication
Company was very helpful with communication on delivery, unfortunately the manufacturer had issues with the product
1 de agosto de 2023
Me aconsejaron probar la pasta de…
Me aconsejaron probar la pasta de soldar de Indium y la he encontrado en Conro a buen precio y el tiempo de envio bastante rapido.
2 de agosto de 2023
Fast delivery to Czech Republic.
28 de junho de 2023
Quick and painless to order
Quick and painless to order, Carriage is really expensive though if you do a timed delivery
14 de junho de 2023
Conro CS was fantastic
Conro CS was fantastic. They were aware of my order's urgency and arranged for its shipment in a timely manner. I am extremely grateful for their assistance.
13 de junho de 2023
Very helpful and quick
I messed up my order address, they were very helpful, contacted me and quickly amended my mistake at no cost to me. Item delivered and was of flawless quality.
6 de junho de 2023
All good for me
29 de maio de 2023
Very quick delivery with plenty of…
Very quick delivery with plenty of updates on delivery status. Good service all round
26 de abril de 2023
Very fast transaction and delivery
Very good webpage layout, easy registration, hassle free check out and fast shipping to EU.
22 de março de 2023
Misleading
When I placed my order in November 2022, I was told my delivery date would be within around 10 days, which was great. However, within a week I received an email that the order was delayed and would be dispatched at the end of December. When it came to the end of December, I received another email notifying me that the new expected dispatch would be the end of January 2023. In the end I received my order at the end of February 2023 - over 4 months late.
I understand that this was an issue from the manufacturer's side (hence not 1 star), but I would have expected better transparency on delivery date which would have allowed me to manage my expectations and adjust the planning of my project. Disappointing supply chain management.
27 de fevereiro de 2023
Resposta da ConRo Limited
I am sorry you were not happy with your experience with us which, as you point out, was due to delays from the manufacturer who was experiencing supply chain issues. We did try to make this as clear as possible by having a statement in bold / red above the “add to basket” icon saying that this product was affected by supply chain issues and that lead times can vary to the standard lead time stated. The changes in lead time was not due to a lack of transparency, we can only give information when / that we receive from the manufacturer and I can see we updated you every time we were told of a change.
We did offer the same product in a different pack size which was in stock with manufacturing, however you chose to wait for the pack size ordered. We also offered the opportunity to cancel and refund at any time, but it is highly likely that this product was not available elsewhere either.
Henkel (like many manufacturers) have been heavily affected by supply chain disruptions over the last year and we have both been working hard to ensure customers are impacted as little as possible. The supply chain issues are not yet resolved however things appear to be easing up now and so hopefully you won’t be affected next time you do require the materials.
Kind regards
Conro team
Good comms & fast shipping.
27 de fevereiro de 2023
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