Stuart from Control Flow came round to do a water audit on behalf of United utilities. Stuart was polite, friendly and engaging, and explained what he found clearly and thoroughly but without being pa... Ver mais
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Leia as opiniões dos outros
We had Gavin come into the salon today to see if he could save us wasting water and he has managed to save us 40 litres per minute which is amazing due to us using water for every client that comes in... Ver mais
A empresa respondeu
Excellent service from Joel last week. Easy to organise the appointment, turned up within the time slot, took less than 30 mins, polite and helpful, no hassle, and agreed actions before he left. The... Ver mais
A empresa respondeu
A Cenergist operative came to my home following referral from United Utilities. Complete waste of time. Was here for about 15 minutes. All he did was alter the flow to my taps which I altered back... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Control Flow Technologies Group, we help customers and organisations save water, energy, and money with our patented HL2024® technology. With our Control Flow HL2024® devices, we deliver a fully tailored, turnkey service that tackles some of the UK’s most pressing challenges: water scarcity, rising utility costs, and nutrient neutrality. We work with the UK's major water companies to deliver free Water Audits to customers, helping them save water and money on their utility bills.
Informações de contacto
Unit 1C Hylton Park, SR5 3HD, Sunderland, Reino Unido
- 0800 783 7007
- watersaving@controlflow.co.uk
- controlflow.co.uk
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Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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We have just had a visit from Joel…
We have just had a visit from Joel Linkomola and was customer friendly from start to finish and very very helpful !!
He is a credit to your company 👌
Regards
Robert Frais

Resposta da Control Flow Technologies Group Ltd
Saved me a fortune
brilliant experience all round for me the man came did an assessment realised too much water was coming out of my taps fitted the device all hassle free from me and after having it fitted in April I am now delighted to have had my first bill and have saved a fortune. Nothing to be worried about at all , I hadn't heard of them and did wonder if it was legitimate at first as I had received an email but hadn't seen it . Thanks for a great experience and saving me money.

Resposta da Control Flow Technologies Group Ltd

Resposta da Control Flow Technologies Group Ltd
Very pushy.
Very pushy.
Sent a letter which I was getting around to dealing with.
They cold called at the doorstep confusing my elderly parents, I was luckily there to tell the cold called to go away.
This company is acting like it is the 1980’s, we have signs plastered over all of our door saying ‘No Cold Callers’.
This company put my parents in danger, they are at high risk of falls and had just been settled with cups of tea and programmes to watch.
I will be reporting this company for cold calling, ringing the bell and knocking on the door ignoring signs.

Resposta da Control Flow Technologies Group Ltd
Cold caller from Control Flow Technologies
A representative from Control Flow Technologies Group cold called my house yesterday. Neither myself or my wife were home, but they managed to talk their way past my 82 year old father in law before making their way around my home on the premiss that we are using too much water. With clearly no attempt to check if he was the homeowner, they then arranged to install some sort of flow restriction. They left no paperwork, contact details, or any evidence of the planned work. When I called UU they could also find no details of the visit. We recently had a new water meter installed (I think the whole street had the same judging by all the discarded parts left behind). Following this we suffered from greatly reduced water pressure. I called UU and the next day someone (white van, no uniform, so guessing a contractor) turned up and removed something from the new water meter installed- I’m guessing it was the same thing that they have now organised to re-fit without the homeowner’s consent. I’m pretty disgusted by what’s happened. UU said they’d received a number of complaints about Control Flow Technologies and are investigating.

Resposta da Control Flow Technologies Group Ltd
Our tap could not dispose any hot water…
Our tap could not dispose any hot water for days, we couldn’t shower for a night. No one came to re-check after we addressed the issue

Resposta da Control Flow Technologies Group Ltd
Great experience.
Great experience.
The team were friendly and professional and explained everything that was happening and why.
It was completely free, so I’m looking forward to seeing results!

Resposta da Control Flow Technologies Group Ltd
Misleading sales tactics
Misleading sales tactics. We were informed that there appeared to be a water leak on our premises due to increased water usage, and that the company was working alongside United Utilities to help identify the issue.
After requesting further information, I received an email which turned out to be a general water audit offering advice on reducing water usage and saving money, rather than any formal notification regarding a suspected leak.
I felt this approach was misleading. The sales representative’s communication did not accurately reflect the purpose of the contact and was not an appropriate way to promote the company’s services. A more transparent and honest approach would have been appreciated.

Resposta da Control Flow Technologies Group Ltd
Great company and communication.

Resposta da Control Flow Technologies Group Ltd
We did not receive prior notification…
We did not receive prior notification from United Utilities when an employee from ControlFlow turned saying we were using more water than we should be - we are fairly typical - and hustled their way on to our property, claiming to be from the utility to do our free water audit. We felt put on the spot and under pressure, including being made to sign something - we aren’t sure what - that we now suspect includes having flow control devices that we don’t want or need. Very unhappy with what appears to be high pressure sales.

Resposta da Control Flow Technologies Group Ltd
Control Flow visited our property after…
Control Flow visited our property after we received a letter, and they were very helpful and let us know what was happening during every step of the way.
They were extremely friendly and made us feel very comfortable! I can’t wait to see some potential savings on my utility bills!

Resposta da Control Flow Technologies Group Ltd
Easy and quick process all done for…
Easy and quick process all done for free through my water company. Lovely plumber too!

Resposta da Control Flow Technologies Group Ltd
Coming to properties Unannounced!
I did receive an email regarding having a water test on my property. I assumed this would be optional ? I do appreciate you are trying to help. But I was disappointed when one of your employees came to my property on a Sunday which was a Bank Holiday. Unannounced!
I felt put on the spot a bit and harassed.
I did not request an appointment.

Resposta da Control Flow Technologies Group Ltd
Really happy with the product and my…
Really happy with the product and my plumber was super informative and helpful. Considering this was a free appointment it was a no brainer!

Resposta da Control Flow Technologies Group Ltd
Great service!
Great service! Very friendly & patient. Thank you very much.

Resposta da Control Flow Technologies Group Ltd
Overall great experience!
Overall great experience!
Had a survey carried out to see how Control Flow could help with my water usage.
Very polite and informative during the initial survey.
A plumber was booked for a few days after to install a water saving device to my water meter.
The Plumber arrived and was very professional, courteous and the installation was seamless.
If you want help with your water usage get in touch with Control Flow who are experts in what they do.

Resposta da Control Flow Technologies Group Ltd
Really happy with the service
Really happy with the service, thanks so much!

Resposta da Control Flow Technologies Group Ltd
Fantastic!!!
What a brilliant service, the operative I spoke to was patient kind and considerate to all my queries.
Will definitely use a again

Resposta da Control Flow Technologies Group Ltd
I was contacted by my water company for…
I was contacted by my water company for this free audit and it was so quick! Really recommend

Resposta da Control Flow Technologies Group Ltd
Would definitely recommend
I would highly recommend! Brilliant service, super fast appointment and our plumber was so nice.

Resposta da Control Flow Technologies Group Ltd
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