I’ve made several orders - however, a box of items arrived damaged & missing items. I am still trying to get a refund for the missing items and reimbursed for the fees charge to deliver the missing... Ver mais
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Leia as opiniões dos outros
Tried to order a `Japanese kitchen knife the website is not fit to use tried to put in my uk postcode which it refused to accept and would not let me contact them with my e mail very clunky setup to o... Ver mais
Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... Ver mais
Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Ver mais
3,0
Aceitável
163 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good Costumer Service
Very good Costumer Service. Very professional, polite and quick responses. Delivered in time also!
22 de dezembro de 2020
Opinião espontânea
2 out of 8 bowl arrived broken
2 out of 8 bowl arrived broken. I believe this is all to do with the delivering company. Etrias Store was very understanding and professional and send me straight away a new parcel. Excellent service!
16 de dezembro de 2020
Opinião espontânea
Great value and fast delivery times
Great value and fast delivery times. Thank you very much for a pleasant online shopping experience.
10 de dezembro de 2020
Opinião espontânea
Good product, good delivery
The website had some great offers and the delivery time was superb. Glasses were intact, very well wrapped. Product as described.
6 de dezembro de 2020
Opinião espontânea
Fast delivery. Great product
Fast delivery. Just what I ordered and as expected. I have had one for nearly 40 years! This is for my daughter!! Fabulous price too!
4 de dezembro de 2020
Opinião espontânea
Stylish
Stylish , excellent quality large white wine glasses. Long stem giving elegance . Quick delivery , well packaged. Will be ordering again
4 de dezembro de 2020
Opinião espontânea
Worse customer service ever (Order ET101964360)
Worse customer service ever. They are not answering their phone anymore. Delivery is delayed for 2 weeks minimum without any prior notice. I do not recommend this company to anyone. Not professional at all. I have sent a request for a refund but they are not responding.
4 de dezembro de 2020
Opinião espontânea
Resposta da Cookwarestore
Dear customer,
Thank you for your review of Cookwarestore. We are sorry to hear your experience with us has not been positive so far. Our apologies for this inconvenience and the delay that has occured with your order. Due to the ongoing global situation in regards to Covid-19, our suppliers have been experiencing some delays. We are very sorry that your order has been affected by this.
As we are experiencing some of the busiest times of the year, we cannot get to every customer on the phone as quickly as we would hope to do. Our apologies that you have had to wait to speak to one of our colleagues on the phone. We have now been able to cancel your order and your full refund is now on its way to you.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Good, positive experience
Bought this for Christmas present for our daughter in law, who lives on a Scottish island. Had to pay a little extra, but the item arrived promptly and we were kept updated throughout the process. Would recommend this company.
1 de dezembro de 2020
Opinião espontânea
WMF Multi Function Wok Arrived Promptly
It arrived super fast considering the Covit19 situation, extremely happy with the quality of the WMF wok, it's the cheapest on line.
30 de novembro de 2020
Opinião espontânea
Very positive experience all round
Very positive experience all round. Would definitely buy from them again.
26 de novembro de 2020
Opinião espontânea
Recommend this company very highly
26 de novembro de 2020
Opinião espontânea
Service as expected
No issues. Quick delivery. Product as advertised.
22 de novembro de 2020
Opinião espontânea
Unimpressed so far!
Having given my home address - which was confirmed - and it matched the billing address - the expensive product was delivered to the wrong address! The website promised delivery on Monday 16th November - and the couriers changed that delivery to Thursday 19th November! I appreciate these are unusual times - however - delivering to the wrong address is very poor indeed. I needed this pan as a gift for a wedding present tomorrow! Totally unimpressed.
20 de novembro de 2020
Opinião espontânea
Great Service
Fast delivery. Well packaged. Best price around.
19 de novembro de 2020
Opinião espontânea
Very misleading website. Does not ship from UK.
Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for delivery. Shows up on tracking as dispatched but courier company have not received item after 3 days. Avoid this seller unless you don't mind waiting a long time for your item to arrive from Holland. Rubbish customer service response to complaint.
16 de novembro de 2020
Opinião espontânea
Peugeot Pepper Mill
Item was quickly delivered and works very well.
4 de novembro de 2020
Opinião espontânea
Great price & swift delivery
Great price for this item which was delivered very quickly
30 de outubro de 2020
Opinião espontânea
High quality retailer
I was really surprised by high quality standard of Etrias and their delivery system.
I received email when delivery was dispatched and another email confirming one hour time range of delivery.
Products came safely packed in branded Etrias box.
28 de outubro de 2020
Opinião espontânea
Great customer service
Great customer service, the representative responded promptly to my enquiries.
Pressure cooker arrived on time (UK).
25 de outubro de 2020
Opinião espontânea
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