Cookwarestore Opiniões 

163
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I’ve made several orders - however, a box of items arrived damaged & missing items. I am still trying to get a refund for the missing items and reimbursed for the fees charge to deliver the missing... Ver mais

Classificada 1 em 5 estrelas

Tried to order a `Japanese kitchen knife the website is not fit to use tried to put in my uk postcode which it refused to accept and would not let me contact them with my e mail very clunky setup to o... Ver mais

Classificada 5 em 5 estrelas

Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... Ver mais

Classificada 5 em 5 estrelas

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Ver mais


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

163 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(163)

16 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Delivery time was too long

Product got here in excellent condition but it took AGES to arrive! That’s the only reason for my lower score. They said ‘x days to despatch’ which was true - but delivery was much much longer!

24 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product and seller

Excellent product and seller, very safe reliable double-boxed packaging, super fast delivery, all very good. Highly recommended seller. The "Le Creuset" 31cm Signature oval casserole is exactly what I needed, and the price here was extremely attractive. The casserole is slightly heavy to handle, but it compensates for it in many other ways. I use it every week to cook chicken in the oven, in order to reduce spillovers. It is the perfect size for chicken, and it comes out crispy and tender in an hour. Many thanks

12 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service.

Excellent service, Premium product,Best price, Prompt delivery.WHATS NOT TO LIKE..Keep it up I will certainly use your shop again and again.

12 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. I ordered an item on Wednesday, hoping it would arrive by Saturday for my husbands birthday. It actually arrived on Friday. Customer service were great, call answered quickly and dealt with my query.

8 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Broken glass claim

The broken glass complaint was solved perfectly, great communication and customer service ... I can definitely recommend this store

2 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I ordered a set of wine glasses which arrived promptly. Unfortunately one was broken. However, Etrias customer services were fantastic. It was easy to get through on the phone and they were very polite and apologetic. I needed to email them a photo of the broken glass and my email exchange with them was very straightforward, with very quick response time. A new glass arrived within days. I wouldn’t hesitate to order from them again.

1 de outubro de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent price and quick delivery.

A few problems with ordering via paypal. My payment went through but was not showing on Etrias as paid. Had to make phone call to try and find out what was going on. The next day the payment had been refunded so had to repeat the order and payment process.
The item came super quickly and was a good price. Wish that there had been some packaging as it came in the retail box only and has a small dink in the back of the bin. I would order from this retailer again.

12 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Cast iron pan from Cookwarestore

I found Cookwarestore/Etrias supplies the pan I wanted. From there on every part of the order was processed smoothly and efficiently. My new pan arrived quickly and in perfect order. Not the cheapest but fantastic quality item. Saving up for my next purchase!

12 de setembro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

Fell at final hurdle

Bought a (very expensive) Peugeot salt mill as one of a pair with the Peugeot pepper mill. It put out hardly any salt so I made a complaint and was sent a new mill. Same problem with the replacement. Cookwarestore refunded me for the salt mill but wouldn’t accept the pepper mill back as it had been used, which leaves me having to find a new pair of salt and pepper mills and footing the bill for the Peugeot pepper mill. Not acceptable really.

2 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery, quality item

I was looking everywhere for a Lodge cast iron pan & found this store and I'm glad I ordered from here. Delivery was fast and the pan was just as described.

31 de agosto de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Very poor packaging

27 de agosto de 2020
Opinião espontânea
logótipo da Cookwarestore

Resposta da Cookwarestore

Dear Alex,

Thank you for your review of Cookwarestore. We are sad to hear that your order arrived in poor packaging. Our apologies for the inconvenience.

We do hope that the items you ordered were delivered without any damages. If this is the case, please let us know. You can contact us through our Customer Service line or send us an e-mail. We are happy to help you with any complaints you might have.

If there is anything else we can do for you, please let us know.

Kind regards,
Etrias Customer Service

Classificada 5 em 5 estrelas

Multi-Functional Wok WMF Macao 36 cm (4-Piece)

the product we purchased Multi-Functional Wok WMF Macao 36 cm (4-Piece), we have used already 3 times in the past 10 days since it got delivered and it has been amazing so far. this product we can say as a family was money well spent on a superior product. excellent product. we will be recommending this product to many of our family members as well our friends as well.

26 de agosto de 2020
Opinião espontânea

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