Cookwarestore Opiniões 

163
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I’ve made several orders - however, a box of items arrived damaged & missing items. I am still trying to get a refund for the missing items and reimbursed for the fees charge to deliver the missing... Ver mais

Classificada 1 em 5 estrelas

Tried to order a `Japanese kitchen knife the website is not fit to use tried to put in my uk postcode which it refused to accept and would not let me contact them with my e mail very clunky setup to o... Ver mais

Classificada 5 em 5 estrelas

Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... Ver mais

Classificada 5 em 5 estrelas

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Ver mais


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

163 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(163)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The company were excellent throughout…

The company were excellent throughout this transaction. However, I found the crystal glasses rather thick for our taste - this couldn't be seen from the illustration but they will be given as a gift or raffle prize to somebody else. Would not stop me from buying from Cookstore in the future and wish the company well.

27 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great service easy to order

Great service easy to order. Absolutely love the cutlery it really feels great in your hand and the weight is perfect. It has definitely got the WOW factor when you lay the table.

Thank you
I love it

22 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company.

Excellent company. Minor problem with price, which was handled quickly, professionally and very politely. Things can go wrong, that’s life, it’s how they are handled that counts. This was exceptional.

20 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Good value and reasonably fast delivery.

I needed to replace my Schott Zwiesel glasses and I had broken half of them. Cookewarestore offered the best price for six glasses, a reasonable delivery time scale and, if I spent £50, free delivery. I added a rather nice apron (on special offer) to my basket and clicked buy. The glasses and apron have arrived and are exactly what I wanted.
I have one small criticism, too much plastic in the packaging. The outer cardboard box was much larger than the contents and the space was filled with air cushion plastic pillows. A smaller box would have done the trick with less plastic. It would be great if you used paper instead of plastic - shredded cardboard from old boxes?

19 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Expresso Cups

Bought the Expresso cups which I love, quick delivery time and nice rustic stone look.

Defiantly recommend

6 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. The first bread bin I ordered was out of stock. I was refunded within a few days and my new order was fulfilled even quicker. Would definitely purchase from here again.

12 de dezembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

User friendly

Easy interface , super fast shipment.
Easy to track the process as well as shipment. What else you need more from an online retailer.

17 de novembro de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

Beware this is not a picture of this article

Pictures of the article don't necessarily represent the item being being sold. I had to return this item as it was the wrong product. A second item with the same picture was correctly depicted.

14 de outubro de 2019
Opinião espontânea
logótipo da Cookwarestore

Resposta da Cookwarestore

Dear ZB,

Thank you for your review.

First of all, we are very sorry to hear that the product image did not reflect what the item looked like and apologise for any inconvenience that this may have caused. I can see that you contacted our customer service team to notify us of the error. It seems that the error was located and fixed by our content team and I can see that a new order was placed for you immediately after you raised your complaint.

We hope that you are happy with the new items being sent to you and once again apologise for any confusion caused. Should you still have any questions, please do not hesitate to contact our customer service team at customerservice@etrias.co.uk.

Kind regards,
Etrias Customer Service

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