COOLCRUTCHES Opiniões 

My experience with Cool Crutches has been extremely disappointing.

I purchased two personalised walking sticks, each featuring designs that were very special and meaningful to me. Unfortunately, the personalised finish on both walking sticks began to bubble and peel, making them look worn after only a short period of use.

After a lengthy exchange of emails, Cool Crutches agreed to replace them. However, despite both walking sticks being faulty, they only sent one plain black walking stick instead of replacing the two personalised walking sticks I had paid for. Not only did this fail to resolve the issue, but the replacement wasn’t even personalised. Due to my anxiety and mental health, I found the complaints process overwhelming and simply couldn’t continue pursuing the matter.

More recently, I ordered a replacement strap and soft grip, paying £5.95 for next working day delivery. Four days later, Royal Mail still hadn’t even received the parcel. Although I was repeatedly told the order had definitely left their warehouse, the only response I received was, “We’re just really sorry not to be able to offer more help.”

As a company supplying mobility aids, I expected better quality products and a far higher standard of customer service, particularly towards disabled customers who rely on their equipment. Instead, I have experienced poor product quality, an inadequate resolution to a genuine complaint, and a delivery service that failed to provide the premium service I paid for.

Sadly, I can no longer recommend Cool Crutches and will not be making any future purchases from them.

Very impressed vary the service of cool crutches. I ordered my new walking stick yesterday lunchtime and it arrived at 7.45 this morning. You can tell the high quality on the stick and the bag etc.

I have had a walking stick and also a crutch and I have to say initially they were great, however the glitter on the crutch became very tired looking quickly, bearing in mind I cant walk far and only use it when im out and some weeks I dont go out. So for the price ive ended up with just a black crutch the glitter is near to non existent. The glitter on the stick has endured the same usage and is still looking ok but the crutch is awful. Very over priced and poorly made. Feel that you are profiting heavily from disabled folk and I wont be ordering again

If I could leave no stars I would I had the crutches 2 weeks the right cuff kept falling off the crutches pinched every time it fell off someone had to pick it up for me I asked to return told we will send you a replacement cuff and padded item to prevent rubbing as a good will gesture good crutches don’t rub asked for return address ignored crutches are dangerous not fit for purpose don’t waste your money honestly not worth it

These are very thin and do not last.

Excellent customer service. I ordered a bespoke crutch which I received much faster than I thought. Staff helped me when I messed up my order, and sorted it quickly, fast response to all emails.

My walking stick arrived promptly well packaged and is easy to adjust. I do not like the wrist strap as it is quite hard and could damage frail skin. I have swapped it for a fabric one. I will certainly recommend you to friends

Cool Crutches is a fantastic company all round. Their products are very well thought out for the end user. I recently bought a stick and stick holders from them and both are very high quality. The handle is by far the most comfortable I’ve had. You choose left or right hand and the handle is shaped to the hand. Perfect.
Of course is love the zebra pattern I chose as black & white is my thing, but the fact that 10% of proceeds goes to a charity for a similar condition to mine was amazing.
I had a small issue with the first stick I was sent, but the customer service I received was top notch, the staff are so kind and caring and nothing is a problem. They immediately replaced the stick and I felt very looked after and cared for. The replacement was absolutely perfect and I love using it.
The stick holders are so simple but are really helpful around the home and when out so your stick doesn’t fall over all the time.
They also sent a flyer saying they work with a charity to send old sticks and crutches to people in need in war torn countries. You have to pay the postage to send them in, but if you put your name and email in the box they will send you 10% off you next purchase. I thought this was a very kind idea and was happy to send them two old sticks.
An absolutely wonderful company and I’ll definitely be buying more products from them in the future. Thanks Cool Crutches.

Great service - fab equipment. Thank you!

Amazing!! Customer service is so helpful. Love the design of their walking sticks, comfortable to use and no annoying clicking noise! The deliver is quick and efficient.

The best walking sticks! Ok bit over the top but just bought my 8th one!! They are most comfortable ones, love handles and totally love designs!! And like hats can’t have to many walking sticks 😍

I have purchased two sets of Cool Crutches over the past two years - a leopard print set, and a purple set. I just love them!
Such amazing quality which is essential but also just so fun and, obviously, cool!!
The team are great - very quick responses to my emails and also quick delivery.
Will definitely be purchasing again the future but also highly recommend!!

Cool crutches are wonderful. I have a condition that means there are times I have to use mobility aids. I had a summer ball coming up. I usually would just cancel my ticket and get FOMO. well not this year. I couldn't find a crutch that would go with my outfit. I messaged the company and within 4 days I had delivered the sparkling crutch of dreams.
Thank you Cool Crutches

The products have been so helpful to me in managing my condition, but the thing that really stands out for me is the excellent customer service! The whole team are friendly, polite and willing to go above and beyond to help 😊 Really can’t recommend them enough 🥰

I bought a pair of cool crutches at the beginning of the year. The ferrules wore out very quickly, far quicker than any ferrule I have used before - for context I have used crutches since 2013. There was also an issue with the double cuff causing pinching and a lot of bruising. I contacted them and got the same answer a lot of other people, but more expensive ferrules and covers for the cuffs. I decided to put up with it and try to get ferrules elsewhere. I had made my mind up put up with it until i could get another pair elsewhere. Then a few weeks ago one of the cuffs came off when I was out and about rendering them not safe for me to use. I emailed Cool Crutches and told them what had happened. The person that contacted me was more concerned and whether I was expecting a refund than the real issue which was why had this happened, how had this happened, what can we do to prevent it happening again. Crutches which are used to ensure safety and support walking should not come apart in less than 6 months use. It is a safety issue. This back and forth went on for several emails until another member of the team intervened. They sent a replacement crutch, which was greatly appreciated. The old one was returned when I was happy the new one was ok to use. I was going to give 1 star, but due to the other member of staff taking seriously what I was saying I upped to it to 2 stars.

Regardless of warranty period, they should not fail within the first 6 months of use. I have had other crutches that have lasted a few years before needing to be replaced. For a cuff to come away during use is not something that should happen. Cool Crutches are marketed as a premium product with a price that reflects that. The majority of low star reviews reflect the same issues regarding pinching and bruising, I noticed a another one about a cuff detaching. Rather than looking at this issue and thinking what can we do to improve this, Customers are instead advised to buy the flexifoot ferrules at a cost of approx £50, and cuffs at approx £30, an extra £80 on top of the £150 paid for the crutches. There is nothing in the technical spec to suggest that cuff covers would be needed. Ferrules should not be slipping after a few weeks . The ones that come with the crutches are not of the same quality or standard as others available on line.
I truly love the concept of cool crutches but it does fall short and the issues need to be addressed.

I purchased a crutch which arrived on 28th April. I walk about a mile a day during the week and 3 to 5 miles over the weekend, not excessive.

Less than 6 weeks later the ferrule is severely worn, discovered because I nearly slipped over several times in the rain on 6th June.

Cool Crutches consider ferrules need changing every 3-6 months. "However, in some cases they can wear more quickly, particularly where crutches are used frequently or where additional pressure is placed through the ferrule during everyday use." The distances I have done and length of time hardly constitute that level of use. The hospital crutches used for 4 months still have plenty of wear.

Their solution? Buy some of their more expensive 'more durable' ferrules. I have used walking sticks etc on and off for 15 years or more. Never have ferrules worn so quickly and I know I can buy cheaper more durable replacements elsewhere. New ferrules every 5 weeks or so isn't economically viable. I am expecting to use a crutch long term. The stick is ok so far but the ferrule is very poor quality and value. The response to my dissatisfaction doesn't encourage me to purchase again or to recommend Cool Crutches.

10/6/2026 The solution was a more expensive ferrule. It's a sales pitch, not a solution to a quite obvious quality problem with the fitted ferrule, which very nearly caused a fall. Not even a suggestion that a different ferrule might be investigated for future use so that other customers have a more durable product. I have bought replacement ferrules elsewhere at a fraction of the cost that I know to be durable from previous use with a stick.

I ordered a bespoke crutch with the comfort accessories in April. I have a chronic illness which has affected me for ages. I search so much to find a crutch which is both comfortable and easy for me to use. I should use 2 crutches but because of where my disability is I am restricted to using one. This meant my crutch needed to support me through that one hand. I came across cool crutches and immediately fell in love with the ergonomic design and how every problem was accounted for.

I love that it doesn’t look like a hospital crutch and I’m able to add my Own design to make it feel more like an accessory more than a necessity. The comfort packages allows both my arm and my hand to feel extremely supported and I experience littler to no discomfort while using it. The handle is designed so well I literally cried because I felt no pain holding onto it. The adjustments are discreet and the ways to change the ferrules and the height is very easy. The ferrule are designed so well and they have options for different weather issues.

I can’t describe how much they’ve made me feel worth more than I have felt in a long time. I would recommended them to everyone I meet. Yes they may be pricey but it’s bought the old me back and provides me with more support than anything I’ve ever used. Not to mention, IT MAKES NO NOISE!!

I had an issue where I was missing a cap in the crutch to connect the reinforced ferrules but they got back to me as soon as they opened, questioned the problem and immediately sent a cap out to me. They have been so helpful. Pay a little extra for a life time of support

Having bought my first pair of Cool crutches a few years ago, I thought it was time to buy a new pair in a different colour and design. Rushing to place the order I ordered the wrong design….not an issue! Customer service were so helpful to rectify this, some multi national companies could learn a thing or two from Cool Crutches customer service!
I also reached out as my old pair (which have done some miles around Europe and been in the sea, more times than I can count!) were starting to click….within days I received new rubber seals and they are back good as new! So now I have 2 perfectly silent pairs of Cool Crutches to use and co-ordinate with my outfits!
They are so comfortable to use, silent and come in a variety of designs and colours. I now longer feel ashamed and embarrassed to use my crutches! Thank you for making it more bare-able to be reliant on crutches!

These are by far the best crutches I have had. Fabulous company from start to finish