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COOLCRUTCHES Opiniões 

524
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

Ordered replacement ferrules, grips I also ordered the high performance reinforced ferrules. I was impressed with the design and how easy it made my walk down a country lane. Placed the order on... Ver mais

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Classificada 1 em 5 estrelas

I have had a walking stick and also a crutch and I have to say initially they were great, however the glitter on the crutch became very tired looking quickly, bearing in mind I cant walk far and only... Ver mais

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Classificada 5 em 5 estrelas

Complete cool crutches convert . I've been using mobility aids for 19 years and these have been by far the most comfortable and also sturdy walking sticks I've ever used . The fact that you can choose... Ver mais

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Classificada 5 em 5 estrelas

I have purchased two sets of Cool Crutches over the past two years - a leopard print set, and a purple set. I just love them! Such amazing quality which is essential but also just so fun and, obvio... Ver mais

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Informações sobre a empresa

  1. Fornecedor de equipamento para mobilidade

Escrito pela empresa

Created with comfort and style in mind, Cool Crutches are solid, robust yet lightweight crutches. Each component has been carefully researched and sourced to create a high quality, durable crutch. With three adjustable points Cool Crutches are dedicated to keeping you as pain free, soft, supple and supported as possible whilst you walk. Cool Crutches has a wide range of colours, patterns and prints. There are many styles to choose from as well as the option to Design Your Own.


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4,4

Excelente

TrustScore: 4.5 em 5

524 opiniões

5 estrelas
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Respondeu a 95% das suas opiniões negativas

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4,4

Todas as opiniões

(524)

156 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very high quality sticks & accessories…

Very high quality sticks & accessories (I now have a soft grip for my stick-handle, a torch, a bendy hook to prevent it falling, & a super-grippy ferrule for slippery uneven terrain!). I love the fun designs on offer. The company are reliable, accessible and keep their customers well-informed. Highly recommended

26 de maio de 2026
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Resposta da COOLCRUTCHES

Hi Judy, thank you for your wonderful review of your Cool walking stick and accessories! We're very grateful for the time you have taken to recommend us. :) x

Classificada 5 em 5 estrelas

Fabulous but had to ask a neighbour to…

Fabulous but had to ask a neighbour to pop the clip back to adjust the height. Wasn't having a good day with my back or my hands have heberdons noodles on my end digits with arthritis no grip
Very pleased sturdy and the additional stick grips amazing to stop it falling.

26 de maio de 2026
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Resposta da COOLCRUTCHES

Hi Sue, thank you for your lovely (and constructive!) review - it's very much appreciated and we're pleased to hear that you're happy with your order. :)

Classificada 2 em 5 estrelas

Just didn't seem worth the asking price.

Delivery and packaging was fine but I was just dissapointed in the product. The sticker that has the printed pattern on is not great up close, it was also already damaged by the clips used to adjust the length of the crutches. The clips were so stiff I couldn't use them, yes I'm disabled and my hands are weak but they were extremely tight. The top adjustment was all plastic and as someone who drops my crutches all the time, it felt like that was likely to end in some horrible damage down the line. The finish on the moulding for the plastic was rough in several places with sharp little edges of plastic sticking out. The pattern doesnt continue on the extended part of the crutches, it was just plain black, this was not clear before purchase and rather dull. Overall I just did not feel like they were worth the money and I returned them.

26 de maio de 2026
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Resposta da COOLCRUTCHES

Hi there, thank you very much for taking the time to share your thoughts on your new Cool Crutches. We're really sorry to hear that it seems you received a faulty product and we would have loved to have been able to put it right for you. We do try to be as explicit as possible on our website regarding the designs of our crutches and sticks, but again we can only apologise if this wasn't the case. Thank you again for sharing your feedback and we're sorry to not have been able to offer more help with your order. x

Classificada 5 em 5 estrelas

Great

On
Time goods as describe
Great x

25 de maio de 2026
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Resposta da COOLCRUTCHES

Thank you so much, Dawn. :) xx

Classificada 5 em 5 estrelas

Complete cool crutches convert

Complete cool crutches convert . I've been using mobility aids for 19 years and these have been by far the most comfortable and also sturdy walking sticks I've ever used . The fact that you can choose from so many stunning designs just makes it aesthetically pleasing too . Only brand I will use and have also recommended to friends that need aids / accessories .

25 de maio de 2026
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Resposta da COOLCRUTCHES

Thank you so much Clare for this wonderful review! We're extremely pleased to have you as part of the Cool Crutches family. :)) x

Classificada 5 em 5 estrelas

Truly Excellent.......❤️


Truly Excellent.......❤️

Every time I order from Cool Crutches 🩼 the service I get is truly excellent 👌

Whenever or if I need to speak with someone, they answer promptly & I speak to an actual person & I thank you for that!

Any questions are answered fast & efficient! The crutches & accessories I purchased, are delivered fast! 💨

All round EXCELLENT SERVICE & THANK YOU X

26 de maio de 2026
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Resposta da COOLCRUTCHES

Hi Diane, thank you so much for your kind review of Cool Crutches! It's very much appreciated. x

Classificada 3 em 5 estrelas

Protect your arms

Purchased a pair of plain black crutches, they are heavier than I was expecting but chose to keep them..with summer now here and wearing short sleeves, my skin gets trapped between the two cuffs and have made bruise/pinch marks. I have skinny arms so there is no pressure on the cuffs. I contacted CC who advised that cuff covers could be the answer to the pinching but at nearly £28 (ex vat) I thought this was outrageously expensive for a bit of material and I’m not even sure if that’s for one cuff or two. So sorry CC, I’ll not be buying.

26 de maio de 2026
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Resposta da COOLCRUTCHES

Hi G, thank you so much for taking the time to write this review of your Cool Crutches. We were very sorry to hear of the issue with the cuffs on your crutches and we did respond to your email regarding the price of the cuff covers, but sadly haven't heard back. We would really like to help you feel comfortable in using your crutches during warm weather, so we hope to hear back from you soon.
Very best wishes,
Charlotte

Classificada 3 em 5 estrelas

They aren’t bad crutches

They aren’t bad crutches, i used them for 6 months+ before switching, but for the price and advertising i was expecting light and silent crutches.
the ‘silent’ design has a flight fault that the double cuff clicks constantly. my skin also regularly gets trapped between.
They’re heavier than my nhs ones and about the same as my flexi feet ones.
the ferrules are expensive and the standard ones i’d wear through in 2 weeks, the ultimate ones are just out of price range- both work out A LOT over time comparatively to any others i’ve used.
Flexifoot were more worthwhile for me and cost less than 1/2 what i paid for my cool crutches, bit dissapointed.

10 de maio de 2026
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Resposta da COOLCRUTCHES

Hi Edie, thank you very much for taking the time to write this review and share your thoughts on your Cool Crutches. Whilst we're sorry to hear that you have been left a little disappointed by them, we appreciate the constructive feedback and will take it all on board. :) x

Classificada 5 em 5 estrelas

Have made such a difference

I’d been debating whether to look into mobility aids for a while now and eventually decided to take the plunge. It has made such a huge difference.
These crutches are so much more comfortable and quiet than standard issue hospital ones. The black just blends into the background and doesn’t draw too much attention. Even my physio commented on the fact that these were exactly what he would recommend and they’ve really given me the stability to feel more confident and stable walking for longer and reduced my overall pain (rather than just moving a bit to my hands!). Purchase and delivery has gone without a hitch.
Also would say to anyone who is perhaps buying their first mobility aid or just doesn’t have the Stick Safe holders already to BUY THEM! Such a game changer in being able to go places without feeling like you’re making a scene with crutches or sticks falling over and making a racket.

7 de maio de 2026
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Resposta da COOLCRUTCHES

Hi Flic, thank you so much for leaving such a wonderful review of your crutches! The time you have taken to write it, and your kind words, are very much appreciated. :) x

Classificada 1 em 5 estrelas

Glitter walking stick arrived peeling and shoddy

Ordered the glitter walking stick for a wedding and it arrived with the glitter wrapping already peeling off. It looks utterly shoddy. This is sad because the crutches I have from here are brilliant, but the lack of care put into this is surprising and disappointing. I will be returning it. I really thought I’d found the solution to having a fab looking walking aid. I guess the search continues. I hope to hear from their customer care soon. Kinda glad now I didn’t buy the bedazzled one!

2 de maio de 2026
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Resposta da COOLCRUTCHES

Hi Dom, thank you so much for taking the time to write this review. We're so sorry that your sparkly walking stick didn't reach you in perfect condition - that's not the quality we pride ourselves on. I can see that our customer support team have been in touch and are working with you to get things sorted as quickly as possible and we really hope to restore your faith in Cool Crutches. x

Classificada 5 em 5 estrelas

Beautiful and supportive walking stick

I’m recovering from GBS and although my walking is good, I get fatigued easily and I lose quality. Had found out about Cool Crutches in hospital and kept them on my radar.

I love butterflies and quickly snapped up the design once I got medical guidance on using a walking stick. The stick is not only stylish, but comfortable, and it didn’t take me long to get the hang of using it. It feels reassuring in my hand when I get fatigued and makes me feel confident.

Based in Hampshire and with the company in Yorkshire, I expected it to take a few days for delivery but surprisingly it arrived the next day.

Highly recommend!

28 de abril de 2026
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Resposta da COOLCRUTCHES

Hi Michelle, thank you for such a wonderful review! We're thrilled that you're finding your new stick beneficial and are so happy that you chose one of our new designs! x

Classificada 5 em 5 estrelas

Amazing quality

Such great quality sticks. I was worried about spending so much but as soon as I used it, the cost made total sense. Gorgeous pattern, easy to use and I think it’s going to last really well.

26 de janeiro de 2026
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Resposta da COOLCRUTCHES

Thank you for such a wonderful review, Rosanna - we're delighted that you're so happy with your new stick. :) x

Classificada 5 em 5 estrelas

I love my Cool Crutches

I love my Cool Crutches. I had to wait years but they are worth it. The quality is fantastic. Ability to have aids that fit your personality is fantastic.

I also have the Ultralite High Performance Reinforced Ferrules which are so much easier to navigate the crutches with and feel soft reducing the shock waves through arms. These qualities make life with poor proprioception and coordination, unstable joints and both long term and repetitive joint damage a little easier.

The delivery was incredibly quick as well. My daughter has also had a great experience with them recently.

Yes they do cost however when you take into consideration:
Aids are expensive full stop,
Each design fits a small population of an already niche market so wholesale prices are never going to match the baseline let alone what feels "reasonable",
You are supporting a small business,
You are supporting a disabled individual who has managed to create a life sustaining business not only that works around her situation but has also come directly from her disability,
Soft grip covers, ferrals etc can be set up on subscription so one less thing in the chaotic "chronic illness/disability management list" to forget and have stop you.

The excitement, the feeling of being a little more like myself dispite my restricted life and feeling like they can be truly relied on with less clunkiness and chunkiness combined with the above really takes the sting away.

7 de abril de 2026
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Resposta da COOLCRUTCHES

Hi Suzie, thank you very much for taking the time to write such an incredibly kind review! Your support and custom is very much appreciated :) x

Classificada 5 em 5 estrelas

I absolutely love my Magic Mushrooms…

I absolutely love my Magic Mushrooms crutches. I had previously purchased the Night Bloom model, and I was already impressed by their durability and the sense of stability they provide while walking. This new pair lived up to those expectations.

The shipping was fast, and the entire purchasing experience was extremely smooth and satisfying. I would highly recommend these crutches to anyone looking for reliable support and quality craftsmanship.

27 de março de 2026
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Resposta da COOLCRUTCHES

Thank you so much, Natasa! Your kind feedback means the world. :) x

Classificada 5 em 5 estrelas

Cool Crutches is an amazing company

Cool Crutches is an amazing company, their products have giving me so much confidence and I no longer feel embarrassed using a walking aid as a younger person. The quality is superb on both crutches and walking sticks and I love the different ferrule options.
I would highly recommend Cool Crutches if you need a walking aid, and you can feel good supporting a company that helps recycle old unwanted crutches, refurbs them and gets them to people in need.

27 de março de 2026
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Resposta da COOLCRUTCHES

Hi Aimee, thank you so much for such a kind review! The time you have taken to write it is very much appreciated. :) x

Classificada 4 em 5 estrelas

Everything was great ,ordering

Everything was great ,ordering , quick delivery ,I marked 1 star off because the labels on the sticks are really hard to come off and I can never get them completely off ,but this is the second set of walking sticks I have bought and will certainly buy again and would definitely recommend them

27 de março de 2026
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Resposta da COOLCRUTCHES

Thank you so much for this lovely review, Isabel - we will take on board your comments regarding the stickers! x

Classificada 2 em 5 estrelas

A little disappointed

I started using my crutch in February this year sadly the stopper at the bottom is wearing away already and I've slipped with it a few times also when you have the crutch around your upper arm and lift that arm and then put it back down it pinches your clothing and for me with only one arm this has become a bit of an issue I have to take my arm fully out of the crutch then put it back in to un pinch my clothing. Before cool crutches I relied on NHS ones since 2015 and I only had to change the stoppers twice in that time its only been 2 months and the stopper on my cool crutch needs to be changed so pretty disappointed in that.
Plus sides the pattern i chose I love and the fact it doesn't make a noise is great but sadly I have to go back to my NHS crutch because its more reliable for me and I can't afford my crutch to slip resulting with me on the floor

26 de janeiro de 2026
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Resposta da COOLCRUTCHES

Hi Gill, thank you so much for taking the time to write this review - we're really sorry to read that your crutch hasn't matched up to expectations. Our customer support team have reached out to you directly to see if we can help you with each of the points you have mentioned, we'd love it if we can try to find a way for you to feel comfortable using your Cool Crutch again! x

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