CoolSnow Opiniões 5011

Still haven't received the refund of order CSNL-1004. Reply to our emails as soon as possible.

Me dijeron que a final de año tendría echa mi devolución, después que en enero…Estamos a 17 de marzo y aún nada!!
Siguen y siguen mintiendo!!!!
Llegará el verano después de un año y ni tengo tabla ni dinero
ESTADADORES!!!! DEVOLVERME MI DINERO YA!!!!!

IF I COULD GIVE 0 STARS I WOULD

Totally fake company. Take your money. Deliver late. Don't answer emails. Don't answer the phone.
I eventually received the goods despite cancelling the order prior to them shipping it.
A total joke of a company
The people (if there are any) working there ought to be ashamed.

DO NOT BUY

Pessimi! Ho effettuato l'ordine ad agosto i sup sono arrivati a ottobre ad uno si è staccata la valvola nell'altro invece appena gonfio si son formate delle bolle pessimo servizio pessimo prodotto sono dal mese di ottobre che chiedo di venire risarcito ad oggi ancora nulla e le risposte sempre più vaghe
la considero una truffa a tutti gli effetti

Customer #CSNL4150 waiting for his refund, like so many other duped customers, for nearly 9 months now.

Despite all the false and empty promises Coolsnow makes, I advise the other people who are waiting fore their product or money, to file a police report with the East-Jutland police in Denmark.
It has taken me a lot of time and effort, but fortunately the Danish police is very active on the case now.

So don't give up ! Make sure you report to the police and hopefully soon we can see Coolsnow being stopped in their criminal activities.

Se till att återbetala order CSSE11697 senast 16 mars annars väntar en polisanmälan.

För er andra, handla aldrig av detta mycket oseriösa företag, skyller på fel hos banken och frågar efter kontouppgifter gång på gång för att göra en "manuell" återbetalning... Så fort vi svarar med kontouppgifter (5 gånger har vi skickat det nu) så blir det knäpptyst och ingen återbetalning kommer.

12-03 Unbelievable, already send the information twice and still you act as you did not receive it. SCAM company, pay my refund!!!! Fix it instead of false promises

15-02yet more false promises!!!! Still no refund, biggest scam I ever experienced. Don't buy at this company.
I wait for my refund since June '21!

Victor
Do 27-1-2022 12:48
Hi Arjan!

Thank you for your email.

Unfortunately, some technical challenges have arisen with the payment provider which result in longer processing times.

BUT I won't let you wait any longer now, so we have found an alternative solution. We can transfer the money manually, so you get the refund as soon as possible.

I need the following information from you:
- Full Name
- E-mail
- IBAN and SWIFT code

Thank you for your patience. I look forward to hearing from you!

Have a great day.

Bewerk
Antwoord van CoolSnow

22 feb. 2022
Hi Arjan,

Unfortunately, this is the only way we can refund right now, so I hope to hear back from you with some information, so we can resolve this matter ASAP.

Have a great day! :-)
Victor//CoolSnow

Hi CoolSnow,

So you are telling me it takes over a YEAR to reply to my email?
This company is just full of excuses

Fortfarande inte fått mina pengar.
Skapat fb gruppen: polisanmäl coolsnow då jag ser att vi är många drabbade så vi kan agera tillsammans!

#CSSE18345
Louise Alemyr

Verdiend geen eens 1 ster!!
Maanden om geld terug moeten zeuren nadat de boarden niet geleverd werden en dus de bestelling is geannuleerd. Eindelijk na 5 maanden reactie dat het binnen 7-14 werkdagen binnen zou komen, dit was meer dan twee maanden geleden en nog steeds niks ontvangen.
Geen enkel goed woord over voor dit bedrijf, wat een schandalige acties.

WAVEZ Paddleboard - Opblaasbare SUP 2,9M × 1
bestelnummer :#CSNL3843

Op 23 mei 2021 heb ik een paddleboard bij coolsnow besteld. Deze zou in week 25 geleverd worden. Helaas had ik na week 25 het board nog niet binnen en dus heb ik de bestelling op 29-6-21 geannuleerd. Ik heb een reply ontvangen dat mijn bestelling is geannuleerd, en dat mijn geld binnen 10 dagen op mijn rekening zou staan.

Helaas moet ik constateren dat het nu 21 februari 2022 is en dat ik nog steeds mijn geld niet terug heb ondanks de meerdere mails die ik heb gestuurd.

enorm ontevreden over dit bedrijf, wacht al bijna een jaar op mijn geld.

Bluff företag, så besviken. Beställde två Supar till min födelsedag.Lovades snabb leverans. Kom aldrig och det gick inte att n dem. Ringde man så fick man veta att på grund av pandemin kunde man inte ta emot samtal. Jag skickade över trettio Mail och fick tillbaka ett auto svar. Tillslut lämnade jag ärendet till min bank Nordea och inom en vecka var Suparna här. Tack Nordea ! Hands inget från detta blufföretag. Jag ger minus oändligheten 😡🤬😤👿☹️👎

I am still waiting for the refund after 1 year. These criminals using the name Victor still work like normal!

Hi have sent so many emails regarding a paddle board I purchased last summer, the import tax of £120 was a total shock but even worse the paddle board I purchased popped as all the welding came away. Only used it twice , the product looks great but it must be poorly made. Send photos of all the damage. After a few message last summer this poor customer service company did email me back, asking for photos etc. after forwarding the relevant information, waited for a reply and I’m still waiting. Sent several emails since , still no reply. Please don’t buy from this company, they only want your money. No intention of resolving any issues

Victor die de klachten afhandelt is een oplichter. Hij doet door hier op de reviews te reageren alsof je toch je geld terug krijgt maar daarna hoor je weer nooit iets meer. Zo schreef ik eerder 2 reviews over order #CSNL4385. Nou daar is dus nog helemaal niets mee gedaan. Coolsnow moet echt aangepakt worden!

I felt scammed by this company - Hit with a £120 import tax bill and when challenged they sign off with 'Have a great day'. No empathy and said it was my own fault as it was in the T&Cs.
Poor customer service for a poor quality SUP, mine is literally coming apart at the seams and no answer from the many emails sent. There are so many better UK based companies that I should have used, like the saying goes you buy cheap you buy twice....

I'll keep writing negative reviews until someone at Cool Snow actually has the courtesy to contact me.

In April 2021 I ordered 2 Paddleboards and 2 lifejackets (ORDER #CSUK7754).
They contacted to say one was out of stock and would I be happy to wait a few weeks. I said yes but could they send on as it was the holidays coming up and my daughters could share. So I eventually received one paddleboard and one lifejacket.
I'm still waiting for the others... nearly a year later!!!
I have contacted customer services numerous times using the every email I can find, if I get a reply they just tell me to be patient or send a fake delivery tracker and then when I follow up with that email address they stop replying.
So Andreas, Anna, Kaspar and Viktor if any of you even exist... please do something

NOT William though - because you just send mindless marketing email asking me to buy more stuff form you that wont be in stock and will never arrive!!!

None of you do anything...
So I am now asking again - no doubt I will get the same automated response to this review.

I will be filing a subject access request under the European GDPR legislation which you will have 30 days to respond.

Would be easier if you just gave me my money

Ordered a SUP-board spring 2021, it never arrived. Tried to cancel it for one month by emailing since it wouldn't arrive for my vacation. One day like three months later I got a text saying I could pick up the parce I returned it and have been waiting for my refund... emailing them without reply, calling without reply (it's now February 2022).

BESTEL #CSNL4382.

Op 6 Augustus heb ik op deze site een review geplaatst.

Ik heb samen met mijn zusje van 13 twee keer een surfy subboard pakket gekocht. Dit was op 10 Juni en wij hadden er veel vertrouwen in dat we die zomer heerlijk op het water te vinden waren.

Maar helaas werd dit al snel een nachtmerrie. Na vele mailtjes over dat de levering langer zou duren. Tot een poging van ons geld terug krijgen. Maar tot op de dag van vandaag nog steeds geen geld of subboard te bekennen.

Aangezien het bedrijf niet meer op mijn mails reageert probeer ik het hier nogmaals.

Graag hoor ik van u een passende oplossing.

No sup boards (ordered in May 2021), no money back. Your reaction: "would like to emphasize that we are certainly not trying to cheat or scam neither you nor anyone else." Sorry, but you do cheat and scam.