CoolSnow Opiniões 5011

Long story short, we ordered our boards in beginning of April this year. 6 weeks later we reviced them but with one broken pump and a board that wasnt wrapped properly ( looked like one that might already been used or returned from another costumer). We contacted the company emediatly to ask about this and also to ask about a replacemnt for the pump. 7 weeks later we get a replacement. Then the bag to one of the boards break after first time on the water. We live in great distance from the sea/water so carrying it in a bag is essentioal for us. 5 months after we resive a replacement bag. 8 months after purchase and we still havent been able to use our boards. Company igonre every email. Weve asked for compensation og refund from day 1 but no response.

I'll be honest this is the WORST online company I've ever dealt with.
Ordered three SUP's on 02/08/21 with scheduled delivery for the end of August.
This deadline came and went. Numerous unanswered emails later, one board arrives in the middle of September.
Further emails and yet again no response, and a second board turns up in early October.
By now I'm seriously not happy with Cool Snow. So send one last email saying unless they respond I'll contact my credit card for a refund.
Hey presto, they chose to answer this email! Questions ounce back and forth for 2 - 3 days, then Cool Snow goes silent again.
So I contact the credit card provider for a refund, which they eventually process.
Guess what a week after the refund the third board arrives, but only after CoolSnow disputed the chargeback even before the board had left their warehouse.
These are good boards, but certainly not worth the 18 weeks of hassle & aggravation.
SHOCKINGLY bad customer service.
Please, Please, Please if you value your sanity order elsewhere

I ordered my 2x paddleboards in June as a pre order. They were due to be dispatched mid July. That date came and went with no communication from Coolsnow. I tried to call and email for an update, no response.
After reading the reviews, I phoned my credit card company who lodged a dispute and I duly got my money back. I emailed Coolsurf to cancel the order. I presumed this would be the end of it. Silly me.
Fast forward to November, I received a dispatch notice from Coolsurf, I replied immediately to state the order was cancelled and the boards should not be shipped. They were being shipped with DHL, so as a precaution, I called the UK branch of DHL to ask them to be returned to sender to avoid tax and import charges (I was aware of these charges when I ordered them). The lady was very helpful and put a note on the system.
I arrived home from work several days later to a note from UPS asking for £114, and I’m now being chased for money. I don’t have the boards as I wasn’t at home to receive them, and Coolsurf have left me stuck with the fee on a cancelled order.
I had subsequently ordered new boards in the meantime from a great UK based website, and cannot believe this shower of a company have not been put out of business.
I’ve tried to call, email, but they respond months later, with a generic response which doesn’t answer any of your points. Utterly disgraceful.
You dispatched the boards on an order that didn’t exist, no money had changed hands at the point of dispatch, therefore you should be paying the import/duty for your mistake. Not me. Utterly shameful.
ORDER #CSUK17799

2 zwemvesten besteld in april... veel heen en weer ge-mail volgens hun is het wel binnengekomen. het zou wat langer duren dus heb ter compensatie subschoentjes erbij ''gekregen'' die zijn al wel binnen. helaas de zwemvesten niet!

12 juli (16:55)
Forsendelsen er klar til afhentning af vognmand (RETURN000156019)

Magazijn

12 juli (16:55)
Forsendelsen er ondervejs (RETURN000156019)

12 juli (12:21)
Forsendelsen pakket (RETURN000156019)

Magazijn

7. juli (11:41)
Geretourneerd in magazijn (ABC56662215)

7. juli (11:41)
351005_TYPQXCF00860236

7. juli (11:21)
Geretourneerd in magazijn (ABC56662215)

7. juli (11:21)
351005_TYPQXCF00860236

5. juli (14:33)
Geretourneerd bij Magazijn

5. juli (14:33)
351005_TYPQXCF00860236

5. juli (14:33)
Geretourneerd bij Magazijn

5. juli (14:33)
351005_TYPQXCF00860236

5. juli (14:33)
Geretourneerd bij Magazijn

5. juli (14:33)
351005_TYPQXCF00860236

30 juni (17:51)
Vertrek naar land van bestemming

30 juni (17:51)
351005_TYPQXCF00860236

30 juni (13:23)
Pakket ontvangen en verwerkt

30 juni (13:23)
351005_TYPQXCF00860236

Informatie
Afmetingen: xx

Referentie: O#CSNL3273
BESTEL #CSNL3273

Wil nu mijn geld wel graag terug maar geen reacties meer op de mail. ik raad deze site dus ook NIET aan!

Antwoord van CoolSnow
10 sep. 2021
Hi!

I apologize for the extended response time, we have simply been overwhelmed by the high demand for our products - we are working on the case and will be back on track soon.

We appreciate your patience, we will get back to you immediately if you have not already received a reply.

Good day!

Yours sincerely
Victor // CoolSnow

!!GROTE OPLICHTERS!!
tot op de dag van vandaag nog niks ontvangen! Helaas kun je niet minder dG 1 ster geven zelfs die 1ne ster zijn ze absoluut niet waard!!

Køb IKKE hos coolsnow. Vi købte to redningsveste i sommers. Hele sommeren gik uden at vi modtog vestene selvom der stod 1-2 dages levering. Da de endelig kom var sommeren forbi, og det var i øvrigt også de forkerte størrelser på vestene. Vi sendte vestene retur med ønsket om at få pengene retur den 13.10.21. Nu er det den 6.12.21 og vi har intet hørt fra coolsnow. Jeg vil ALDRIG købe varer herfra igen.

Wir haben im Frühjahr eine Supboard und einen Neopren bestellt, das Supboard war ok, der Neopren zu klein. Seit dem und unzählige Mails weiter warten wir auf unser Geld. Ich habe sogar eine Kopie des Sendebelegs geschickt, - nichts

Jeg har som andre haft en meget dårlig oplevelse med Coolsnow. Først tog det evigheder før jeg modtog min vare. Jeg måtte returnere redningsveste. Skrev mail og sendte varer korrekt tilbage. Kunne se på tracking at den returnerede vare var leveret hos Coolsnow. Jeg har aldrig modtaget pengene for den returnerede vare. Jeg har skrevet mail nok 5-6 gange, og kun fået autosvar.
Coolsnow skylder mig 650kroner.
Snyd og bedrag, kendetegner dette firma.

Hvor er det sølle, at et firma snyder sine kunder!!

Pænt dårlig service!!
Vi afbestilte vores paddleboard i sommers, da Coolsnow ikke kunne holde deres leveringstid.
De blev ved med at sige vi skulle modtage det og vi blev ved med at afvise det.
Vi ville egentlig blot have vores penge tilbage og det har vi lige fået nu. I starten af december. Efter trusler om af sagen gik til Forbrugerklagenævnet.
Coolsnow kan ikke anbefales!

Returnerade två flytvästar som inte ser ut som på bilden av varan, och är för stora, den 13 sep. Skrev att jag vill ha pengarna tillbaka enligt instruktion på hemsidan. Fick sedan ett mail med konfirmation att försändelsen ankommit, samt frågan om adress för att skicka en ny vara. Jag svarade igen att jag vill ha pengarna tillbaka, sedan ingenting.

Jag mailade flera gånger och idag, den 3 dec, får jag ett mail som ber om Kolli-Id för att se om min vara kommit i retur så att mitt ärende kan bli hanterat.

Jag kommer aldrig mer handla från detta företag. Gör inte det du heller!

Having ordered back at the beginning of November with the postage stating 4-7 days I then received a confusing email regarding postage times in December. I’ve emailed twice to ask for clarification of when the boards will be posted with no reply. I am very concerned now I will have 3 unhappy girls on Christmas Day as this is their “big present” these were paid for by card and I would very much like to have an accurate delivery date. Disappointed with customer services not replying after weeks and no phone line……this seems to be the only way people can get a reply so I’m hoping to get this sorted. Please don’t tell me to contact customer services, I’ve done this twice with no reply, I just want to know when my order will arrive.

Update: Received email on 3rd December stating my order was being dispatched and that tracking info would be available soon, order would arrive in 5/7 working days. Requested tracking info but still awaiting reply

I never received my order. After mails and mails and even my request of a refund no one answers anymore. They ghosted me and I payed already. Ive been waiting for over 8 months!!! DON’T ORDER ANYTHING THERE! It’s a freaking scam and I just try to get my money back. DON’T BUY THERE.

UPDATE TO THE ANSWER FROM COOLSNOW:
I’ve been mailing their support about 25 times. Since 3 months no on answers anymore. At all. I requested a full refund twice and beforehand I tried to find solutions for over 8 months now!! I ordered on April the second!!! Don’t get fooled by them. Their support answers are a hell of a lie. Also: how would you try to find me in your system?? By typing in my first name? I never gave you an order number here so don’t act like you were looking things up. Its not even possible with any information I gave on this platform!
I’m about to give everything to my lawyer if the payment service I used can’t figure out a solution for me.
DON‘T BUY ANYTHING THERE!

Kan bara instämma med vad andra säger här, beställde två SUBs och två flytvästar i maj med utlovat leveransdatum i början på juni. Efter ett stort antal mails fick jag i september två flytvästar (båda i fel storlek) och en SUB (inte den typen jag beställde). Men fortfarande ingenting om den andra SUBen - helt bedrövligt.

Per

Doooooooo not use this company I have been waiting for my paddle boards for 4 months, I was told they would be with me in 2-5 working days. 4 months later still waiting I send email after email requesting a refund to get no answer off anyone. Absolutely shocked Not a good service. Do not use.. just want you money

Coolsnow er et svindler firma utfra mine erfaringer. Mottok to SUP brett i sommer, og begge eksploderte etter tre gangers bruk. Etter dette har jeg sendt bortimot 100 mail, og får sporadiske svar fra forskjellige ansatte som beklager og ber meg sende bilder ol. Bilder har jeg sendt med hvertfall 20 ganger, men de finner de ikke, det er feil format, de ber meg sende bilder av andre deler av brettet osv. Jeg tenker ikke å gi meg med denne saken, men tror nok aldri jeg får pengene mine tilbake…… Har lagt ut anmeldelse her tidligere, og disse ble besvart med at jeg bare må ta kontakt med kundeservice, så hjelper de meg…. NEI de gjør ikke det!!!!! Så en advarsel til de som har tenkt å bestille noe fra Coolsnow; IKKE GJØR DET!!!!!

Svaret kom her akkurat som forventet. Standardsvar som sendes ut til alle...... Svar på mail eller en løsning i saken får jeg IKKE!!!!!!

Ordered a wetsuit on June 4th, never arrived. After months and months of asking, waiting and empty promises, still no money back.

Feeling scammed.

Tilasin toukokuussa sup laudan ja sain sen vasta elokuussa kun parhaat suppailuilmat olivat jo ohi. Toimitusaikaa siirrettiin monta kertaa enkä saanut asiakaspalvelusta viestiä useammasta yhteydenotosta huolimatta. Lupasivat minulle myös pahoitteluksi kaupan päälle pelastusliivit/kelluntaliivit jotka eivät ikinä saapuneet.

I was worried when I saw the reviews after I'd placed my order but have to say my worries were unfounded. We received our order, admittedly a few weeks later than originally stated, and the goods were as expected. We were kept in the loop by email regarding the delivery delay and received our package on the date the emails advised. We didn't get any additional demands for postage.

Leider muss ich nochmal nachsetzen. Wie schon mal beschrieben, nützen Wochen, ja Monate langes anschreiben an Kundenservice nichts um eine Antwort bzw. endlich ein funktionstüchtiges Board zu erhalten. Auf die letzte Bewertung hat sich doch tatsächlich „Viktor“ gemeldet, dass natürlich das Board ersetzt wird und ich möge mich doch an den Kundenservice melden. Das ist so lächerlich. Dennoch hab ich es erneut versucht. Fazit: Keine Rückmeldung, gar nichts! Meine Mailadresse wurde geblockt. So kann man Probleme auch lösen. Kauft ja nichts bei Coolsnow ein, geht lieber zu einem Fachhändler in der Nähe. Kostet etwas mehr, aber ihr habt keine Probleme und sofortigen Service.

Cool Snow…CSUK3627
As you requested, you now have my order number and I added the email thread from April showing that you took additional money from me. I have not received a full refund of the three boards that did not arrive.

Are you going to sort this?

Cool Snow….. kalarna refunded the payment through them.

I am asking you to refund the addition third board that was payed direct via email with a debit card….. as shown in the email thread

Been waiting for a refund for 2 paddleboards I ordered since the 13th of July. You confirmed you had initiated the refund and I never recieved it. I have emailed multiple times after to try get a reply and still haven't heard anything. Can someone from the company please get in contact with me please otherwise i'll be taking legal action as waiting for a £400 refund since July is just unacceptable.