Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Ver mais
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Leia as opiniões dos outros
Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Ver mais
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Ver mais
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Ver mais
A empresa respondeu
Informações sobre a empresa
- Companhia de seguros
- também em
- Agência de seguro de vida
- Companhia de seguros de animais de estimação
- Companhia de seguros de automóveis
- Companhia de seguros de habitação
- Companhia de seguros de viagem
Sobre Co-op Insurance
Escrito pela empresa
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Informações de contacto
Reino Unido
- coop.co.uk/insurance
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Co-op Insurance
Good Afternoon,
We're so happy to hear that you found our product easy to use! We truly appreciate your positive feedback and thank you for taking the time to share your experience with us.
Kind regards,
Zaynab
Excellent service policy was through in…
Excellent service policy was through in no time from paying.
29 de agosto de 2026
Resposta da Co-op Insurance
Good afternoon,
We're so happy to hear that our service was efficient and that your policy was processed quickly. We appreciate your kind words!
Kind regards,
Zaynab
Easy to obtain quote and price compared…
Easy to obtain quote and price compared favourable with other quotrs
30 de agosto de 2026
Resposta da Co-op Insurance
We're so happy to hear that obtaining a quote was easy and that our pricing was favourable for you.
Kind regards
Jemma
The Co-op Pet Team 🐾
Very straight forward.
21 de agosto de 2026
All very easy to apply and good…
All very easy to apply and good reasonable price thank you!
27 de agosto de 2026
Resposta da Co-op Insurance
We're truly glad to hear about your positive experience with our service and prompt claims payment.
Kind regards
Jemma
The Co-op Pet Team 🐾
Good insurance cover
Good insurance cover, reasonable price straightforward application process
26 de agosto de 2026
Easy good deal to use pages and great price for…
Easy to use pages and great price for the Insurence
26 de agosto de 2026
Resposta da Co-op Insurance
Good Afternoon,
We're happy to hear that you found our pages easy to use and our insurance pricing great. We appreciate your positive feedback!
Kind regards,
Zaynab
Good value for money.
25 de agosto de 2026
non english speaking robots
I have been trying to speak to someone about changing my car insurance. Ten minutes of god knows what about limitations etc and then a robot that can't understand English even when spelled out phonetically. Losing the will to live, and they want my money!
I have since been contacted by Aysha. a real human! and received an updated quote. So nice to have the human touch.
27 de agosto de 2026
Opinião espontânea
Resposta da Co-op Insurance
Dear Mr Garner
Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you experienced when trying to provide your details to our IVR system. This is not the experience we want for our customers, and we appreciate you bringing this to our attention. We would like the opportunity to discuss your concerns with you in more detail. A member of our team will call you to discuss your experience and see how we can help.
Kind regards
Aysha
Resposta da Co-op Insurance
Good Afternoon Keith,
We're so glad to hear everything went as you expected! We truly appreciate your positive feedback.
Kind regards,
Zaynab
So easy to get the right cover for…
So easy to get the right cover for myself, good job
26 de agosto de 2026
2 months later we still haven't been…
2 months later we still haven't been paid dispite being told the claim was accepted. The right hand and left dont have a clue continually been asked to resend information. Travel Insurance. MORE DOCUMENTS THEY HAVE ALREADY HAVE. AND MORE
13 de agosto de 2026
Opinião espontânea
Resposta da Co-op Insurance
Good morning Stephen.
Thank you for taking the time to leave us a review. I am sorry to hear about your experience and the delays with responding to your review.
After liaising with our claims team and medical assistance team, I understand that they have made contact with you, regarding the need of additional documentation.
Hopefully this will now speed the process up and come to a final resolution shortly.
please message us again if we can be if any further assistance
Kind regards
Reece
Our home post code was only recently…
Our home post code was only recently registered and I was not having success with some home insurance providers because the address was not recognised. The help and support I received to get cover was professional and friendly and I accepted the quotation from the COOP.
26 de agosto de 2026
Opinião espontânea
Absolutely NO customer service!
Absolutely NO customer service!
Last year's car insurance was £372 this year tried conning me out of £537 for the same policy! Rang last Friday (to tell them i now have new insurance) 3 TIMES total 53minutes NO ANSWER at all! Rang today (26/08) they force you to listen to 3 minutes of AI waffling- left on hold for 26minutes till someone woke up! & still tried to sell me car insurance! Glad I'm out of it!
26 de agosto de 2026
Opinião espontânea
Resposta da Co-op Insurance
Good afternoon Steve
I am sorry to hear that you were disappointed by the increase in your renewal quote and the time spent waiting to speak to a member of the team. We’d like to take the opportunity to look into this further so your details have been passed to the relevant team who will review this and be in touch.
Kind regards
Aysha
As a carer and someone that has POA for…
As a carer and someone that has POA for a 102 year old mother that has been in and out of hospital I missed my mother house insurance renewal by 6 days .. and when on phoning up the Co/Op I was told you have to have a new policy and a new price that is more then the renewal was .I asked if the was any chance of any leeway but was told No , nothing at all for a old customer of the Co/Op ? .No
Very disappointing no offer of a discount to try and get it closer to the renewal cost or a discount for New business as it's a new policy,
As if dealing with a palliative care patient wasn't enough the Co/Op showed No empathy at all,
( I Have an update from the Co/Op )
After registering a complaint to them .
They have come back to me and have kindly reimbursed the difference from the renual and the new policy Thank you for listening to my circumstances when looking after a 102 year old and all that goes with it .
I do appreciate this as I do understand if it had been for myself it would of been my responsibility in not dealing with it .
Thank you again Co/Op for helping out probably one of your oldest customers
Thank
26 de agosto de 2026
Opinião espontânea
Resposta da Co-op Insurance
Good morning
Thanks for taking the time to leave us your review. We're sorry to hear you're unhappy with the service provided. Once a policy has expired, a new quote is needed which could mean a different price.
We have requested more information from you to discuss your concerns further but unfortunately not had a response. Please call us on 03457 464646 to discuss this further.
Kind regards
Leanne
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