Co-op Insurance Opiniões 

4658
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Ver mais

Classificada 5 em 5 estrelas

Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Ver mais

Classificada 5 em 5 estrelas

My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Ver mais

Classificada 5 em 5 estrelas

From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros
  2. também em
  3. Agência de seguro de vida
  4. Companhia de seguros de animais de estimação
  5. Companhia de seguros de automóveis
  6. Companhia de seguros de habitação
  7. Companhia de seguros de viagem

Sobre Co-op Insurance

Escrito pela empresa

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(4658)

1146 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

For the last two years we used coop pet…

For the last two years we used coop pet insurance for Lilly our Saluki cross, and hoped we would never need to claim, however in January this year Lilly became unwell and after a couple of vet visits she was diagnosed with liver cancer,
We were referred to Wear referrals animal hospital where they operated to remove Lilly’s tumour and later she had chemotherapy as a precautionary measure,
Before the treatment was completed our insurance policy was due to expire and although her medical bill was already massive COOP PET INSURANCE renewed her cover for another year and continued to pay for her treatment directly to the vetenary hospital,
Lilly was given the all clear in June and had three healthy months however she fell ill again and after tests they told us her cancer had returned and we decided that it would be kinder to let her go before she was in too much pain.
Once again COOP PET INSURANCE paid her vet bills without any quibble whatsoever,
Coop pet insurance were professional, efficient and extremely sympathetic throughout this whole process and made what was already a very emotional and stressful situation a lot simpler, I would highly recommend them to any pet owner,
On the odd occasion that I had to call them on the phone, there staff were absolutely fantastic.

7 de setembro de 2026
Opinião espontânea
logótipo da Co-op Insurance

Resposta da Co-op Insurance

We are truly touched by your kind words and deeply saddened to hear about Lilly. We understand how incredibly difficult and emotional this journey must have been for you. It means a great deal to us that we could provide some support during such a challenging time. We are grateful for your recognition of our team's professionalism and empathy. Thank you for recommending us; it is a testament to our commitment to helping pet owners.
Kind regards
Jemma
The Co-op Pet Team 🐾

Classificada 1 em 5 estrelas

Quote confusion

As a previous hopefully returning, after a break, customer I got a quote for home insurance, there quote was much higher than the competition so I asked for a re-quote taking out accidental cover to make it like for like - the quote went UP by 50% not down. Now two weeks later I get an email with a £140 welcome deal. Does this mean the third quote would go up by £150.00.

10 de setembro de 2026
Opinião espontânea
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good afternoon Rob

Thank you for taking the time to share your experience. We’re sorry to hear about the confusion you experienced regarding your home insurance quote and welcome offer. We’d like to take the opportunity to look into this for you and understand what happened.

We have contacted you to request some further details but have not received a response. If you would still like us to take a look at this, please give us a call on 03457 46 46 46 and our team will be happy to review the details with you to investigate your concerns. We look forward to hearing from you.

Kind regards

Aysha

Classificada 5 em 5 estrelas

We were very surprised

We were very surprised, after checking other companies for price , Co-op came out tops so we took the silver , we had got medical issues and the price was good for us, 12 months for europe for 2 of us , well done co-op

8 de setembro de 2026
Classificada 5 em 5 estrelas

great service

easy cheap and great deal

5 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon Paul,

We're so happy to hear you found our offering easy, affordable, and a great deal! We truly appreciate your positive feedback.

Kind regards,

Zaynab

Classificada 5 em 5 estrelas

It was easy to find

It was easy to find, and good value for money.

7 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon Anthony,

We are so pleased to hear that you found our location convenient and our offerings to be a good value. Thank you for your wonderful feedback!

Kind regards,

Zaynab

Classificada 5 em 5 estrelas

very good operator

8 de setembro de 2026
Opinião espontânea
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon,

Thanks for the lovely feedback and hope you enjoy any future travels!

Kind regards,

Zaynab

Classificada 5 em 5 estrelas

Very well spoken Lady

Very well spoken Lady , no background noise, was quick and new what she was doing, the ladies name was Adelaide and it was a pleasure speaking to her.

8 de setembro de 2026
Opinião espontânea
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon,

We're so glad to hear you had such a positive experience and that our team member provided excellent service. We appreciate you sharing your kind words!

Kind regards,

Zaynab

Classificada 5 em 5 estrelas

Great easy to use no mess quotation

Great easy to use no mess quotation

6 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon Claire,

We're glad to hear our quotation process was easy and mess-free for you. We appreciate your positive feedback!

Kind regards,

Zaynab

Classificada 5 em 5 estrelas

Was looking for single trip travel…

Was looking for single trip travel insurance. I found co op insurance was a good policy at a great price. Took minutes to book as was so easy. Very happy with my experience

4 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon Sharon,

We're so happy to hear that you found our single trip travel insurance policy to be a good fit and that the booking process was easy and efficient for you. We appreciate your positive feedback!

Kind regards,

Zaynab

Classificada 5 em 5 estrelas

The agent dealing with my enquiry was…

The agent dealing with my enquiry was courteous,friendly and efficient.

7 de setembro de 2026
Opinião espontânea
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Hi Gerald

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.

Kind regards
Leanne

Classificada 5 em 5 estrelas

Very easy to use app.

Very easy to use app, With 3 different policies available Gold, Silver and bronze which made it easy to choose for my required circumstances.
Very reasonable pricing too, would definitely recommend to friends and family.

5 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon David,

We're so happy to hear you found our app easy to use and appreciated the different policy options. It's wonderful that our pricing was reasonable and that you'd recommend us to friends and family. Thank you for your kind words!

Kind regards,

Zaynab

Classificada 3 em 5 estrelas

I entered when applying for my policy…

I entered when applying for my policy to be posted to me rather than to be sent by email. It would have been appreciated if the policy confirmed also that the policy would be sent by post. Many thanks Mrs Marina Farrow.

3 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon Mrs Farrow,

Thank you for taking the time to share your feedback.

We’re sorry for any confusion regarding the delivery of your policy documents.

I have emailed you with further details regarding this and hope this provides some clarification.

If you do not receive your documents in the post, please get in touch with our Customer Services team, who will be happy to assist you further.

Kind regards,

Zaynab

Classificada 5 em 5 estrelas

Found doing the quote online was easy…

Found doing the quote online was easy and quick . Would use the coop again for travel insurance.

4 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon,

We're so happy to hear that getting a quote online was easy and quick for you. We appreciate your kind words and look forward to assisting you with your future travel insurance needs. Thank you for your positive feedback!

Kind regards,

Zaynab

Classificada 1 em 5 estrelas

No stars

No stars
Confusing took halfan hour to get to the right dept.
Quote was approx £535. Going up from £235 approx last year (4000) miles a year
No claims since last year ! absolutely disgraceful arogant female. Had to tell her to get off my phone. She did offer me over £100 discount ?????????? OMG !!!

She wondered why I was frustrated
My advice. DONT DO IT.....get a bike !!

After the usual spiel .(Wouldnt stop talking )

I think you have requested more information, so I will clarify the reasons why I was so frustrated with the attempt to contact you .
I tried to contact you by phone, and I used the phone number given to me online.
I then. after being cut off, got through to, what sounded like a ladies voice which was a recording.
I was told that I had the wrong number, and the recording told me they would put me through.
Again I was told I would be put through, the call had to be redirected.
SO The reason for my call was to ask, politely, if there could be a reason why the quote for next
years car insurance was over twice the price of this year.
i honestly thought it was a mistake or printing error !
The person came over as abrupt, and she never once apologised for the problems I had connecting
with you.
She was indifferent to the fact that you quoted me
£535, and this year was £253 ????
That was the whole point of the call !
She was indifferent to the reason I had called.
Her attitude was "Oh dear, what a shame, never mind "
She came over as disinterested. She did however say that I was shouting . I wasnt.
She then said she could look for a better price.
And kept talking over me. When she said she could knock a £100 that showed me that your prices are an insult and a joke.
There was no attempt to explain the new quote.
Again she couldnt have cared less.
I told her ide had enough.
That goes for any contact with yourselves, and the Coop in general. I hope this clarifies the situation.
The call start to finish was approximately 40 minutes and it should have been a" yes or no " reply.
I already had 6 quotes and none of them over £270

7 de setembro de 2026
Opinião espontânea
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good afternoon Chris

I am very sorry to hear that you were unhappy with your renewal quote and that your experience didn’t meet your expectations, but I appreciate you bringing this to our attention. We’d like to take the opportunity to look into this further if that's okay, your details have been passed to the relevant team who will review this and be in touch.

Kind regards

Aysha

Classificada 5 em 5 estrelas

Contacted Co-op Insurance to discuss renewal of home insurance

Contacted Co-op Insurance to discuss yearly home insurance policy, on speaking to agent and discussing changes that had happened since our last renewal the price went down, owing to the knowledge and professionalism of the agent we discussed further options that where available that have now been included and the new renewal price came in £32.00 cheaper, I was really surprised and had no hesitation in renewing for another year, great product and staff

7 de setembro de 2026
Opinião espontânea
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Hi Stephen

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the price was competitive. Thanks for your positive feedback.

Kind regards
Leanne

Classificada 5 em 5 estrelas

I got the coop insurance for my holiday…

I got the coop insurance for my holiday to Greece for a week.
It was easy and efficient to arrange and was instant the price was right as well, I'll definitely check it out next time I need it too

5 de setembro de 2026
logótipo da Co-op Insurance

Resposta da Co-op Insurance

Good Afternoon Ellen,

We are so glad to hear that arranging your holiday insurance was easy and efficient, and that the price was right for your trip to Greece. We appreciate your positive feedback and look forward to assisting you again in the future.

Kind regards,

Zaynab

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