Second coop bought. Well made and didn't take much to put it together. Sturdy and functional. Very quick delivery within days but courier needs to learn geography. Not everywhere north of Perth is... Ver mais
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Leia as opiniões dos outros
I ordered a chicken coop and run, the online ordering was very smooth and the item was delivered very quickly and the description was accurate. There was some slight damage to a piece of wood where a... Ver mais
I bought a coop off here and the picture shows a really nice looking coop. I received two little boxes, which cannot possibly build into the lovely coop on the website. I can’t even look inside beca... Ver mais
Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... Ver mais
A empresa respondeu
Informações de contacto
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Reino Unido
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,5
Aceitável
180 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Coopsandhutches
Thank you for your great feedback! We're so happy to hear that the home is working well for your chickens. Providing a comfortable space for your pets is so important, and we’re glad our product fits the bill. If you ever need anything else, don’t hesitate to reach out!
My girls are so happy and settled in…
My girls are so happy and settled in their new home thanks to coop and hutches. Laying plenty of fresh eggs for me! Everyone is happy all round. Thank you very much! We will be back for the next purchases.
24 de janeiro de 2024
Opinião espontânea
Resposta da Coopsandhutches
We’re absolutely delighted to hear that your girls are happy and settled in their new home! There’s nothing better than fresh eggs, and it’s wonderful to know that everyone is enjoying their new space. Thank you so much for your kind words! We’re excited to welcome you back for your future purchases — we’re here whenever you need us!
Great little coop
Great little coop. Easy to follow instructions and all sizes shown there on the site (don’t understand people complaining about sizes when they are listed against the products)
Highly recommend
10 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your fantastic review! We're so glad you found the instructions easy to follow and that the size information was clear on the site. We always aim to make the process as smooth as possible for our customers, and it's great to know that worked well for you. Your recommendation means a lot to us — thanks again!
Great product and fast delivery
Great product and fast delivery. Fits in my garden area perfect and at the moment just the right size for my rabbit.
26 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your kind feedback! We’re so happy to hear that the product fits perfectly in your garden and is just the right size for your rabbit. It’s great to know everything arrived quickly and met your expectations. If you ever need anything else, feel free to reach out!
Excellent
Excellent product and great customer service. I’ve been looking for a coop for a while now for my new chickens and they are so happy in it! Very sturdy and easy to put together.
1 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you so much for your wonderful review! We’re thrilled to hear that the coop is a hit with your new chickens and that you found it sturdy and easy to assemble. Providing great customer service and high-quality products is what we strive for, and your feedback truly means a lot. We wish you and your chickens all the best, and we’re here if you ever need anything else!
I got a coop for my hens and it feels…
I got a coop for my hens and it feels so safe and sturdy! I’ve had others before but they were quite flimsy but this one, it’s the one! My hens seem to be very happy in it too so it’s perfect
23 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your fantastic feedback! We're so happy to hear that the coop feels safe and sturdy for your hens, and that they’re happy in it. We know how important durability is, and it’s great to know our product is providing the secure home your hens deserve. Thanks again for choosing us — we’re thrilled to be a part of your chickens' new home!
Coops
Amazing product - easy to put together and instructions were easy to follow too. Would definitely recommend!
26 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you so much for your great review! We’re thrilled to hear that the product was easy to assemble and that the instructions were clear. Your recommendation means a lot to us, and we’re so happy everything met your expectations. If you need anything in the future, don’t hesitate to reach out!
A trouble free buying experience
A trouble free buying experience! Quick delivery and just what I wanted and more brilliant quality for the money thank you
11 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your wonderful feedback! We’re so glad to hear that your buying experience was trouble-free and that you’re happy with the delivery and quality of the product. It’s always our goal to provide great value for our customers. We truly appreciate your kind words and are here whenever you need us!
Customer service
We purchase a coop 6 months ago and unfortunately a fox managed to break the wire and get into the cage, however I contact coops and hutches by email on Thursday and had a response with in 24 hours apologising and they explained they hadn’t seen this before and agreed to send out a new coop and it arrived on the Monday. I could not fault the customer service and speed of their response and delivery!
25 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for sharing your experience. We’re truly sorry to hear about the fox incident, but we’re pleased to know that our customer service was able to assist and resolve the issue swiftly. Your feedback is important, and we’re grateful for your understanding. We always strive to provide the best support possible, and it’s wonderful to hear that you were satisfied with our quick response and delivery. If you need any further assistance, we’re here to help!
DO NOT BUY
They advertise rabbit hutches that are too small for rabbits and don’t meet the minimum requirements for a rabbit.
They refuse to listen to people about this and delete any comments made that make this point.
State they are animal lovers but that’s clearly bs!
Even pet shops have signs up on hutches to say that rabbits can’t just live in a hutch and that they require runs to be added and the rabbits to have access 24 hours a day!
Do not buy these prisons for your poor rabbit!
13 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for sharing your concerns. We take the well-being of animals seriously, and we're sorry to hear that you feel this way. We continuously strive to provide products that meet the needs of both pets and their owners, and we appreciate feedback like yours to help us improve. While we understand that different people have varying opinions on pet care, we encourage all our customers to carefully consider their pets' specific needs. If you'd like to discuss this further or have any questions, please don’t hesitate to reach out. We’re committed to offering quality products and supporting the care of all pets.
Avoid this company at all costs
Avoid this company at all costs! Our order arrived four days late, a flimsy, weak product (even when we upgraded to weather treated for £30 more!), and the screw holes are too large for the screws provided. The company is now only willing to send me replacement parts— who would want to keep a product of this quality? — or I pay the cost to ship a large run back, and still deducting £50 (for what??) as well as a 25% restocking fee. Hideous customer service, hideous policies, hideous products.
8 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
We’re truly sorry to hear about your experience and regret that your product didn’t meet your expectations. We take all feedback seriously and would like to resolve this matter for you. We aim to provide high-quality products and customer service, and it’s disappointing to hear we missed the mark. We’d be happy to discuss your concerns further and look for a solution that works for you. Please reach out to our customer service team via email, and we’ll do our best to address the situation.
Poor - Much like the other reviews
Much like the other reviews. Hutch much too small and flimsy.
25 de março de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your feedback. We’re sorry to hear that the hutch didn’t meet your expectations. We always aim to provide quality products that suit our customers’ needs, and we take your comments seriously. If you'd like to discuss the issue further or need assistance, please reach out to us directly via email. We’re here to help and want to ensure you’re satisfied with your purchase.
Facebook adverts everywhere
Facebook adverts everywhere. Showed a picture of a hutch for £99. They didn't have a single design of that hutch for £99. Adverts like this are illegal.
1 de abril de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your feedback. We apologize for any confusion caused by our advertising. Our prices do indeed start from £99, and we offer a range of hutches at varying prices depending on the design and features. We always strive to be clear and transparent about our pricing, and we will review our ads to ensure they reflect this. If you have any further questions or concerns, please don’t hesitate to get in touch — we’re happy to assist.
I wish I had read the reviews first!
I wish I had read the reviews first!
Pictures and measurements are misleading!
Now I’m left with a hutch not fit for purpose - probably big enough for a small Guinea pig not a medium sixe rabbit!
Ignoring emails …
Absolute joke!
Do not waste your money like I have!
**** why reply over a year later! The hutch has long since gone in the bin!!! ****
22 de março de 2024
Opinião espontânea
Resposta da Coopsandhutches
We’re truly sorry to hear that the product didn’t meet your expectations and that you’re feeling frustrated. We take your feedback seriously, and we’re always working to improve our product descriptions and customer experience. Our goal is to ensure that customers are fully informed about product sizes and specifications, so we’re sorry for any confusion. We also apologize if there was a delay in responding to your emails — we will investigate this and address it promptly. If you’d like to discuss this further or need assistance, please reach out to us again via email, and we’ll do our best to resolve the issue.
Fox resistant wire is just like basic chicken wire
The pictures are misleading. I purchased the Harvester Coop with the Fox resistant wire. There are pictures with normal looking chicken wire and then other pictures with thicker dark green wire, so it would be easy to assume there are 2 types of wire, based on the 2 different types in their pictures, especially when each model you click on says, upgrade to fox proof wire for £29.99. What you actually get when you pay the extra is thin chicken wire. I don't think this will stop foxes so I will have to make improvements. When I checked with customer services to make sure I had received the correct model, I got an almost immediate reply stating "we have different levels of fox resistant wire. we have checked and can assure you you have that option. return if not happy". I replied to ask what the different levels are as i would be interested in purchasing the thicker dark green wire. I didn't get a reply as there obviously isn't a better wire. I wonder if I had not paid for the extra fox resistant wire, I'm guessing I would have received the next "level" down from what I got sent, plastic netting??? lol
The instructions aren't great. It starts are Step 3 and a bit of a jigsaw puzzle to figure out which way round or up things go. I asked customer services for Step 1 and 2 assuming it was missing and they just sent me an updated sheet with Step 3 crossed out and changed to Step 1 lol.
The whole thing is very flimsy so just be warned. I will make the most of what I've spent my money on and have varnished it to give it some strength but I will need to spend more on this to make it fox proof. One huff and puff and he will blow this house down.
5 de março de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your feedback, and we’re genuinely sorry to hear that you are not satisfied with your purchase. We take your concerns seriously and are sorry for the confusion regarding the wire options. Our aim is always to be clear with product descriptions, and we apologize for any misleading information regarding the fox-resistant wire. We’ll review this to ensure that future customers are better informed about their options.
We also regret that the instructions and assembly process didn’t meet your expectations and that you didn’t receive the support you were hoping for from our customer service team. We will certainly review how we handle these inquiries to improve the experience.
We understand the importance of durability, especially when it comes to keeping animals safe, and we appreciate your effort to make improvements. If you have further concerns or questions, please don’t hesitate to contact us again, and we’ll do our best to assist you.
Atrocious company
Atrocious company, ignore good reviews.
The photos on products are misleading and look bigger, it is poor quality tat.
Take £50 per item off the refunds, you pay postage back, charge for repackaging. I was told to sell it on Facebook market to get money back. Please save yr money
21 de fevereiro de 2024
Opinião espontânea
Resposta da Coopsandhutches
We’re truly sorry to hear about your dissatisfaction and regret that your experience didn’t meet expectations. We aim to provide high-quality products and transparent information, and we apologize if that wasn’t the case with your purchase.
To address customer feedback, we’ve recently revised our returns policy to make it more straightforward and customer-friendly, with no admin costs for returns. We understand that our original process may have been frustrating, and we appreciate your patience as we work to improve.
We take all feedback seriously and will continue reviewing our practices to ensure the best experience possible. If you'd like to discuss this further or need any assistance, please feel free to contact us directly via email — we’d like to help resolve the matter.
Wish I hadn’t ordered from this…
Wish I hadn’t ordered from this company.
After the box arrived caked in chain saw oil I knew it was a bad start.
The coops is flimsy and the wire is broken in places. Not fit for purpose.
Save yourself the hassle and order from a proper company.
24 de fevereiro de 2024
Opinião espontânea
Resposta da Coopsandhutches
We’re truly sorry to hear about the condition your order arrived in and the issues with the product. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused by both the packaging and the quality of the coop. We take your feedback seriously, and we will investigate the issue with the oil and ensure that our packaging process is improved.
Regarding the condition of the coop, we aim to provide durable, high-quality products, and we’re disappointed to hear that we didn’t meet your expectations. If you would like to discuss the issue further, please contact us directly via email, and we’ll work to find a resolution.
Avoid! Don’t waste your money or sanity
Positives
The coop was delivered in good time. It was fairly reasonable to put together (but hubby is great at DIY)
Now for the negatives
it’s very expensive for what it is and wish we hadn’t of bothered but we have it now and it will do for our bun.
We ordered and paid for the fox proof wire and what we actually received was the flimsy (even more flimsy than) usual wire you get on a rabbit hutch.
We sent a WhatsApp with the query and tbf received a reply the next day, advising to email customer services and they provided the email. There is no way to call this company other than the WhatsApp number, that no one ever answers. So we emailed the exact same as we said on WhatsApp. Days and days went by with no reply. More phone calls and several emails later, their reply was just to “assure” us that they had sent the correct item. Nothing about the wire. Several more emails have been sent and no reply. We are feeling very ignored by this company and they clearly advertise “amazing” products at a large cost but in reality, the products are not worth the money and their customer service is horrendous. We will never use this company again and I will never recommend for anyone to buy anything from them either.
If you are reading this review, I would highly recommend to avoid this company and save your money.
If customer services are reading this review, then please have some customer service (as that is your job) and reply with a sufficient email.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your feedback, and we’re genuinely sorry to hear about the issues you’ve experienced. We truly apologize for the delay in communication and the frustration caused by receiving the incorrect wire. This is certainly not the standard of service we aim to provide, and we understand how disappointing this must be for you.
We are currently reviewing our customer service procedures to ensure that future inquiries are addressed more promptly. Regarding the wire, we will take your comments seriously and review the quality to make sure we are meeting customer expectations.
We appreciate your feedback, and we’ll work hard to improve in all areas, including product accuracy and customer service responsiveness. If you’d like to discuss this matter further or need assistance, please contact us directly via email, and we will do everything we can to resolve the issue.
I actually got a quarter of what I paid…
I actually got a quarter of what I paid for , they look fantastic online only to receive cheap soft wood and yes really a quarter of size than they look in pics online, imagine being size of a rabbit or chicken then the pics online are accurate, I wouldn’t waste your money I’d go buy and build one yourself
30 de janeiro de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for sharing your feedback, and we’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t match what you were anticipating. Our goal is always to provide clear and accurate product descriptions, including sizes and materials, to help customers make informed decisions. We’ll review the product images and descriptions to ensure they are as accurate as possible moving forward.
We truly value your feedback, and we would like to discuss this further with you to resolve any issues you’ve encountered. Please feel free to reach out to us directly via email, and we’ll do our best to assist you.
Only 1 package of 2 arrived and now I'm ignored
Only 1 package of 2 arrived. I phoned to complain and got somebody who couldn't help and suggested I send an email. I did this and got no reply and when I tried to phone today, I got a message saying the call couldn't be taken. What a dreadful company to deal with. I say company, but it is clearly a one man band drop shipping somebody else products. I have opened the first package and the quality looks extremely poor. We have had our current chicken house for 20 years, from what I see so far, this one looks like it might last 20 days.
Something else to note, the owner of Coop and Hutches hasn't even the good manners to respond to reviews on this website. I'm now coming to the conclusion that this purchase was a big mistake.
UPDATE
The second parcel has now finally arrived (but not opened and checked) and I got a phone call from the owner. Not to apologise, but to ask why I had written this review telling of his poor service.
FURTHER UPDATE
Now the henhouse is completed and occupied by 9 hens. Construction was pretty straightforward, but only if one has reasonable DIY experience and a good selection of tools. I doubt very much it was manufactured in the UK. It strikes me of a "Made in China" product. The timber is very brittle and has a coating which we are told has a preservative already applied. (£29.99), but personally I doubt that very much. As has been stated by other customers, the construction is extremely flimsy a the fitting and catches are pathetically inadequate. Holes were in the right place, but that is all they got right. I fitted an automated door, which wasn't straightforward as the existing door frame was screwed and glued, so the house timber cracked when trying to remove it. The perchs are too low and incorrectly positioned to be much use to the hens. For 4 days they sat on the floor and in the nest boxes, resulting in filthy eggs. I have now installed three higher perchs which the hens used straight away. I also made the corners and roof more robust to help things to stay together. Lastly I have just ordered some proper fox proof catches to protect our hens as the ones supplied are useless. At least then I know they will be safe, and my conscious for buying such rubbish is a little clearer.
2nd April 2025
Unbelievable, I have just had a response from this rubbish company. Lots of apologies and promises to use my experience to improve the way they don't run their business. This ridiculous response took them over 14 months to make. Clearly the quality of their customer service is clearly zero. The same as the dreadful product they sell. I have since dumped it for a much more robust locally built henhouse.
8 de janeiro de 2024
Opinião espontânea
Resposta da Coopsandhutches
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your frustration, and we apologize for the delays in communication and any confusion with the order. This is certainly not the experience we strive to provide, and we will review our communication processes to improve this moving forward.
Regarding the quality of the henhouse, we sincerely apologize that it didn’t meet your expectations. We aim to offer products that are durable and of high quality, and we’re sorry that you feel the product did not reflect this. We take your feedback about the timber, construction, and fittings seriously, and we will pass it along to our suppliers to address these concerns.
We are grateful for your detailed update, and we’ll use it to improve both our products and service. If you need further assistance or would like to discuss this matter, please don’t hesitate to contact us directly via email, and we’ll do our best to resolve the issue.
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