Second coop bought. Well made and didn't take much to put it together. Sturdy and functional. Very quick delivery within days but courier needs to learn geography. Not everywhere north of Perth is... Ver mais
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Leia as opiniões dos outros
I ordered a chicken coop and run, the online ordering was very smooth and the item was delivered very quickly and the description was accurate. There was some slight damage to a piece of wood where a... Ver mais
I bought a coop off here and the picture shows a really nice looking coop. I received two little boxes, which cannot possibly build into the lovely coop on the website. I can’t even look inside beca... Ver mais
Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... Ver mais
A empresa respondeu
Informações de contacto
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Reino Unido
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,5
Aceitável
180 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Would I but another? NO
Had my coup for about 6 months now. These coups do not like rain. Coup is now falling to peices as all glue is gone and roof plus egg box lids are warping. Very cheap product. :( Would I bu another? No.
27 de dezembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for sharing your experience, and we’re very sorry to hear that the coop has not held up as expected. We understand how disappointing it must be when a product doesn’t meet the durability you were hoping for, especially after such a short period of use. We strive to offer high-quality products, and your feedback will help us evaluate and improve our designs and materials.
If you’d like to discuss this further or need assistance, please don’t hesitate to reach out via email. We are committed to making things right and appreciate the opportunity to address your concerns.
Brilliant service
Order arrived with a damaged door, I contacted customer services and they sent the new parts out that day and it arrived the day after. For the price I think the quality is fab, i'm not sure what other customers were expecting? Yes, the frame itself is a bit flimsy but it's up to us as animal owners to ensure the home is safe and weatherproof - I've added some extra wire on the door to stop chewing and a bit of lino on the floor to prolong its life, all to minimal expense - and The coop is exactly what I needed and my two rabbits love their new home! Thank you
Edit: my coop tipped over during extremely high winds (I live at the top of a valley and i'm exposed to all weathers) so just a warning to make sure to put something heavy on top of it, i've put heavy stone on top to weigh it down. No damage to the coop itself and bunnies not injured so i'd say it's a success!
22 de novembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you so much for your thoughtful review! We’re so glad to hear that your rabbits love their new home and that our customer service team was able to assist with the damaged door quickly. We also appreciate your tips on weatherproofing and reinforcing the coop — it sounds like you’ve done a great job making it even more durable for your bunnies!
We also appreciate your heads-up about high winds. It’s always helpful to ensure that the coop is properly secured, especially in exposed areas. Thank you for sharing your experience, and we’re so glad everything is working out for you!
Quick delivery and good product
Quick delivery and good product. Chickens happy so all good. Would recommend.
7 de novembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your great review! We’re so happy to hear that your chickens are enjoying their new home. Quick delivery and quality products are always our goal, so it’s wonderful to know we’ve met your expectations. We really appreciate your recommendation and are here if you need anything else!
Great quality product and fantastic…
Great quality product and fantastic customer service, 100% recommend!
9 de novembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you so much for the amazing review! We’re thrilled to hear that you’re happy with both the quality of the product and our customer service. Your recommendation means a lot to us, and we’re so grateful for your support. If you ever need anything else, don’t hesitate to reach out!
Good quality & fast delivery
I ordered a coop delivered next day . Great service @ quality
10 de novembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your fantastic review! We’re so glad to hear that you’re happy with both the service and the quality of your coop. It’s great to know everything arrived as expected. If you ever need anything else, we’re here to help!
Brilliant well made product
Brilliant well made product. Speedy delivery. Great customer service.
11 de outubro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your kind review! We’re so pleased to hear that you’re happy with the quality of the product, our speedy delivery, and customer service. We truly appreciate your feedback and are always here if you need anything else!
Resposta da Coopsandhutches
Thank you for your review! We’re glad to hear you’re happy with both the delivery and the product. If you need any further assistance, feel free to reach out!
Really bad companchicken coop n runy
Really bad company. Avoid
Paid alot for absolutely appalling run.
9 de outubro de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re really sorry to hear that you’re not satisfied with your purchase, and we apologize for the experience you’ve had. We strive to provide high-quality products and customer service, and we’re disappointed that we didn’t meet your expectations. Please feel free to contact us directly via email so we can address your concerns and work towards a resolution.
I did not receive what I ordered. Conartists
I feel I have been totally conned and misled by this company. I ordered the xxl cottage with large run, I wanted the smaller coop with bigger run space as I have already got one coop that I wanted to add onto the run. I believe I received the run that goes with the barnyard xl. Totally defeating the object of why I ordered the xxl cottage.
They have conned me completely and their ads are totally misleading. The quality is awful.
2 de setembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re very sorry to hear that your order wasn’t what you expected. We aim to provide clear product descriptions and ensure customers receive exactly what they order, so we truly regret any confusion or disappointment. If there has been a mix-up with your order, we’d love the opportunity to make things right. Please reach out to our customer service team via email, and we will do our best to resolve this for you.
excellent coop and service
excellent coop and service. great value ans speedy delivery
13 de setembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the coop, service, and value. It’s great to know that delivery was speedy too! If you ever need anything else, we’re here to help.
Good service but check wire requirements
Had a bit of a dodgy start with this company due to some errors in communication and initially left a pretty cutting review but I’ve edited it to reflect the service I then went on to receive.
The manager called me directly and rectified the problem with genuine sincerity which makes a refreshing change from voiceless emails. They also offered a generous partial refund and gift so went above and beyond to make the situation right.
The remaining 1* is lost purely down to the fact that the wire on the hutch which is marketed as ‘fox-resistant’ isn’t an acceptable thickness wire so I would just double check your requirements before ordering if this is an issue to you.
5 de setembro de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for updating your review and for giving us the opportunity to make things right. We truly appreciate your honesty and are glad our team was able to resolve the issue to your satisfaction. We’re always looking to improve, and your feedback about the wire thickness is really valuable. We’ll be sure to pass this along for review. If you ever need anything else, don’t hesitate to reach out!
Avoid this company!!
Avoid this company and don’t get tricked by their in your face social media adverts. Product is a low standard and the customer service is 0 to non! They sent the wrong product to me and have since ignored my requests for a call back. They refunded the difference but without checking that I didn’t need what I ordered (which I did)
Clearly a drop shipping company that don’t care about the product quality or customer satisfaction.
11 de agosto de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations. We always aim to provide high-quality products and responsive customer service, so it’s disappointing to hear that we fell short in this instance. If there’s anything we can do to help resolve this further, please reach out via email—we’d love the chance to make things right.
Delivery man was friendly,he found my…
Delivery man was friendly,he found my address OK,some drivers do struggle as my postcode sends you somewhere else. I ordered a rabbit hutch and paid. I then decided I wanted a chicken coop instead as bigger. I emailed . I recieved the coop :) the base of the coop was damaged a bit. I emailed and sent picture, same day new part was dispatched. I can not complain about the company at all. As for quality, I suggest paying double these prices if u want something made solid that will last 10years or more. These are the quality of a rabbit hutch ect u would buy from pet store. I don't know what people expect for 250quid? I would use this company again. I purchased a cover which fitted fantastic , I am overall happy with coop.
18 de agosto de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for sharing your experience! We’re glad to hear that your delivery went smoothly and that our team was able to quickly resolve the issue with the damaged part. We appreciate your honest feedback on the product quality and value—it’s great to know you’re happy with your purchase overall. If you ever need anything else, we’re always happy to help!
Expensive and poor quality: shocked
If I could zero I would. Delivered to wrong address so had to lug it over from my neighbours. The double hutch is beyond flimsy and I have no idea what the extra £50 towards fox-proof wire and treated wood went to. Am concerned that my little pets won't last the night, I am sure the product won't last very long even in roofed, well-sheltered porch. The pull out tray at the bottom does not have any support so I fear it will warp and sag. Once I began constructing it, I knew it was a the worst purchase I have made in the last decade and wish I had returned it before reading that any attempt at assembly cannot be returned. Wish I had checked the reviews here and purchased elsewhere. Buyer beware
9 de agosto de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re very sorry to hear that you’re unhappy with your purchase and the delivery experience. We always aim to provide accurate product descriptions and high-quality materials, so it’s disappointing to hear that the hutch didn’t meet your expectations. We truly appreciate your feedback and will take it on board. If you’d like to discuss your concerns further, please reach out to our customer service team via email—we’d be happy to assist in any way we can.
Excellent
Fast, speedy delivery .. easy to assemble and chickens very happy would definitely recommend10/10
9 de agosto de 2023
Opinião espontânea
Resposta da Coopsandhutches
Thank you for your fantastic review! We’re so pleased to hear that delivery was fast, assembly was easy, and most importantly, that your chickens are happy! 😊 We really appreciate your recommendation.
Terrible product and customer service
I bought a rabbit cage. It arrived damaged. Even if it didn’t the product was such poor quality it could not have been used anyway. Paid the extra money for fox proof wire and you could rip it open with a finger. Coops and hutches will not respond to my email to get a full refund. There is no phone number for a reason.
3 de julho de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re very sorry to hear about your experience and that your order arrived damaged. That’s certainly not the level of quality we aim to provide. Our customer service team strives to respond as quickly as possible, and we’d like to ensure your concerns are addressed. Please reach out again via email, and we’ll do our best to resolve this for you.
Foxproofing? An expensive joke
I bought an expensive henhouse for up to 12 birds. It arrived, as did the wheels I ordered the following day. No sign of the fox proofing I paid £29.99 for. I immediately went on their 'callback' service. No call back. I emailed. No response. I went on live chat. No-one alive there. I then found these reviews. Wish I'd done that sooner. As others have said, the coop looks good, but isn't what I'd call robust. And IF (big if, given they've not replied) the minute piece of weldmesh at the air vent counts as fox proofing, well a big hahaha from cousin Reynard. Not to mention profiteering gone mad. Not even high street DIY chains charge that much for weldmesh.
As I bought on my credit card & the purchase is still very recent, I'm considering my options.
One of which is never to buy from them again. That one I'm taking.
UPDATE (over 18 months later I received a reply)
A friend, on hearing I'd had a response from my post of JULY 2023, said....well all credit they could have just ignored......
The loooong silence was ignoring.
I will email but will not be holding my breath.
24 de julho de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re really sorry to hear that your experience hasn’t been a positive one. We always aim to provide clear communication and high-quality products, so it’s disappointing to hear we’ve fallen short in this case. We’d love the opportunity to resolve this for you—please reach out to our customer service team again via email, and we’ll do our best to address your concerns as soon as possible.
Failed to deliver
Failed to deliver product then after the product was refunded and the delivery driver (apc) came back and apologised, we had call a few weeks later from their "legal" department of a withheld number tell me they will be claiming legal action against us.
This company is just a scam do not buy anything from them, they are greedy and inept.
27 de julho de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re really sorry to hear about your experience and we understand your frustration. This certainly isn’t the service we aim to provide. We’d love the chance to look into the situation and work with you to resolve any concerns. Please reach out to our customer service team, and we’ll do everything we can to change your view of our company and ensure you’re satisfied with the outcome.
Very poor quality and poor customer…
Very poor quality and poor customer services. Avoid at all costs.
26 de julho de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re truly sorry to hear that you were disappointed with both the quality of the product and our customer service. This is not the experience we aim to provide, and we would appreciate the opportunity to address your concerns. Please reach out to us directly via email, and we’ll do our best to resolve the issue and change your perception of our company.
Chicken coop awful quality
Awful product, we ordered the treated wood and fox wire upgrade on our chicken coop. There is a small square of wire which I was told justified the extra cost and the treated wood already looks terrible condition after just three months. Extremely flimsy, customer service is awful was a struggle to get them to respond and told if I wanted to return it would be at my own cost.
11 de maio de 2023
Opinião espontânea
Resposta da Coopsandhutches
We’re really sorry to hear that you’re unhappy with both the quality of your chicken coop and our customer service. This isn’t the experience we aim to provide, and we understand your frustration. We’d appreciate the opportunity to address your concerns further. Please contact our customer service team via email, and we’ll do everything we can to improve your experience and resolve the issue.
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